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Dear specialized, your warranty rocks (and upgrade questions)

Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway

Dear specialized, your warranty rocks (and upgrade questions)

Old 04-11-13, 09:04 AM
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Dear specialized, your warranty rocks (and upgrade questions)

I've been on this forum since just after purchasing a new 2003 Allez Sport. I bought it from the local bike shop in the town I was going to school in. It was the biggest purchase I had made in my life and the shop was great! I ended up riding with most of the guys at the shop, hanging out there and learning what the local rides were. The bike ended up doing TT's, Tri's, a few crits, and was always a weekend companion where ever I went. Its been one of the few things I've kept in my life. I upgraded a few things here and there, but anyone could still tell what it started live as (hell, I still ride on the original saddle).

Last year I started cycling more, commuting, weekend rides, you name it and she kept on ticking after 9 years of faithful service and this year would make 10! I have lost count of the miles I've put on this bike, and besides basic tune ups, nothing big has been needed. Before my first real ride this year, I was looking over the bike and noticed a small crack in the head tube. No matter I thought, as the bike has 100's of scuffs, paint chips and love marks. But upon closer investigation I could put my finger nail in this crack.... it went though the frame . I lied to myself and put another 50+ miles on it before going to a dealer. Once there the mechanics gave me the stink eye for riding at all with a crack in the head tube. While the old girl was DOA, the shop took down my info and reminded me Specialized has a lifetime warranty on frames, as long as I could prove I was the original owner.

That was the problem, I didnt have a receipt from 10 years go. I'd moved more times than I could count. The shop I purchased the bike at closed a few years ago so any record was gone. All that was left was a sticker from the place of purchase on the seat tube near the crank. All I had were stories from when I bought it, the month it arrived at the shop, and a slew of other information that only an original owner could know. But alas I had not even registered the bike with specialized! I left the shop thinking that I may not be able to get a new frame because of all of this. After all Specialized is a business and they have rules for warranty replacements.

A few days pass and yesterday I receive a call from the bike shop saying "No, Specialized will not replace your frame, but we'll give you a 'crash replacement' discount on a new frame." I was heart broken as that stupid college kid a decade ago, just cost me several hundred dollars for a new frame. I decided to call specialized and see what the deal is. What I got from the very helpful customer service guy is that each shop contracts a warranty rep (the reps are regional, btw) and handles claims differently. That being said the shops are on the hook to make sure the person needing a new frame is the original owner. After that conversation I called a few other shops and got at least 2 separate "bring it in and as long as its not crash damage we'll make sure you get a new frame."

It was about that time I got a call from the first shop again and they said there is a 2011 Allez Comp on its way to the shop! WOOHOOO looks like they believed that I can show pictures, proof me me being in the town it was special ordered into, what month it was purchased etc, etc. Only down side is its $200 for the shop to swap all the parts over... oh, and I need a new front derailleur since the new frame is a braze on... and its white

Still, I GET A NEW FRAME! THANK YOU SPECIALIZED and the shop for trusting me!

So I ask all you great cyclists, for a sensible budget, what would you upgrade? My current bike has an Ultegra RD from ~2005, Ultegra Shifters from ~2005, 105 9 speed cassette, specialized triple crank, and cheapo bottle holders.

I was thinking about "upgrading" the both derailleurs to a new generation 105 (keeping the 3x9 config), as well as newer wheels and cages.
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Old 04-11-13, 12:52 PM
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I would use a brand new 105 or if you can afford it, an Ultegra group.
Your original cassette and triple are surely worn by now anyway.
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