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WARNING Avoid puurchasing Look KEOS Blade Pedals!

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WARNING Avoid puurchasing Look KEOS Blade Pedals!

Old 07-10-13, 09:57 AM
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badbikemechanic
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WARNING Avoid puurchasing Look KEOS Blade Pedals!

I just wanted to briefly share the terrible experience I had with the look Keos blades and Look warranty. My pedals failed after only 4 months of riding. The carbon fiber spring snapped on the right pedal, and the left pedal was beginning to develop a crack and on the verge of failure. The pedals were used normally and never crashed. I went to my LBS to get them fixed and Look has refused to warranty! It turns out that carbon fiber can not be substituted for a metal retention spring.

Last edited by badbikemechanic; 07-10-13 at 10:52 AM.
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Old 07-10-13, 10:01 AM
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I've ridden 4+ sets of Look pedals for 5+ years and have never had any issue whatsoever. A lot of miles too. Two of those are Blade pedals.
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Old 07-10-13, 10:10 AM
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Originally Posted by badbikemechanic View Post
I just wanted to briefly share the terrible experience I had with the look Keos blades and Look warranty. My pedals failed after only 4 months of riding. The carbon fiber spring snapped on the right pedal, and the left pedal was beginning to develop a crack and on the verge of failure. The pedals were used normally and never crashed. I went to my LBS to get them fixed and Look has refused to warranty! It turns out that carbon fiber can not be substituted for a metal retention spring. I have been riding for 15 years and I never experienced a pedal failure this catastrophic in such a short period of time, and customer service as bad as Look's. Avoid.
I've got to tell you, your user name is not helping you on this one.
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Old 07-10-13, 10:16 AM
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Puurchasing doesn't help either.
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Old 07-10-13, 10:28 AM
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Originally Posted by LowCel View Post
I've got to tell you, your user name is not helping you on this one.
before I even opened the post your name gave me some reservation

sucks though, sounds like you got some big juicy lemons.
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Old 07-10-13, 10:31 AM
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yesterday or day before on TDF one of the europcar guys look blade pedals broke, or atleast it looked like Look Keo Blade pedals when i was watching it.
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Old 07-10-13, 10:51 AM
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Originally Posted by patentcad View Post
I've ridden 4+ sets of Look pedals for 5+ years and have never had any issue whatsoever. A lot of miles too. Two of those are Blade pedals.
What does my user name have to do with anything? I have over 15 years in the industry, and I have never seen a pedal spring fail. I was skeptical that carbon fiber could function as a tension spring, and my skepticism was obviously proven correct. Again these are road pedals that were used under normal circumstances. I poked around other threads and this is apparently is a known issue by Look. My intentions with this post were to hopefully save you the 300$ that I am out of.

If this were Shimano warranty, which I have dealt with many many times, I would have a new set of pedals absolutely no questions asked!
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Old 07-10-13, 10:55 AM
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Keos Pedal failure is a known issue. Wish I caught this thread before I made the purchase!

https://weightweenies.starbike.com/forum/viewtopic.php?f=3&t=100082&start=15

https://weightweenies.starbike.com/fo...p?f=3&t=109327

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Old 07-10-13, 10:59 AM
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I have 3 sets of blades with thousands of miles on each. I experienced one failure where I clipped out took a nature break, clipped back in and shortly thereafter noticed that the spring was gone. Look warrantied with no issues.
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Old 07-10-13, 11:13 AM
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I just got off the phone with look customer service and they will only warranty if bought from an authorized dealer. I bought them from the internet so I guess I am screwed.

Last edited by Leukybear; 07-10-13 at 12:08 PM. Reason: bra be gone
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Old 07-10-13, 11:25 AM
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Originally Posted by badbikemechanic View Post
I just got off the phone with look customer service and they will only warranty if bought from an authorized dealer. I bought them from the internet so I guess I am screwed.
Ebay or an online retailer?

Last edited by Leukybear; 07-10-13 at 12:08 PM. Reason: bra be gone
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Old 07-10-13, 11:50 AM
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Originally Posted by RJM View Post
Ebay or an online retailer?
I got them from an online retailer. They are demanding proof of purchase from an 'authorized dealer' in order to warranty the springs.The point that I am trying to make is that this problem seems to be inherent in the design of the pedal since so many people seem to have problem with the springs, including a guy who chimed in on this thread. Why the run around?
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Old 07-10-13, 11:51 AM
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Originally Posted by badbikemechanic View Post
I just got off the phone with look customer service and they will only warranty if bought from an authorized dealer. I bought them from the internet so I guess I am screwed.
That's the point here.

Any product can fail. It appears based on other's experience, that Look is good about honoring their warranty.

In your case, they have no warranty obligation to you, because you're not covered under the terms of the warranty.

You get what you pay for; buy from an authorized dealer, and youre covered. Buy on the gray or black market, and you may save some money, but don't get the benefit of warranty coverage.

Takeway is: Don't buy Look pedals other than from authorized dealers, if you want warranty coverage.
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Old 07-10-13, 11:57 AM
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Originally Posted by merlinextraligh View Post
That's the point here.

Any product can fail. It appears based on other's experience, that Look is good about honoring their warranty.

In your case, they have no warranty obligation to you, because you're not covered under the terms of the warranty.

You get what you pay for; buy from an authorized dealer, and youre covered. Buy on the gray or black market, and you may save some money, but don't get the benefit of warranty coverage.

Takeway is: Don't buy Look pedals other than from authorized dealers, if you want warranty coverage.
On the contrary. I warrantied a seized Shimano pedal three months ago. I sent one seized pedal and left crank arm to shimano, and received a new pair of xtr pedals and a new crankset back from Shimano a week later. That is customer service and a company that stands by their product!

The point of this thread is to share my experience with Look so others can make a better informed decision if they are considering going with the Keos. Based on what I have gathered it is basically inevitable they will fail.

Last edited by badbikemechanic; 07-10-13 at 12:00 PM.
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Old 07-10-13, 12:07 PM
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On my look KEO Carbon pedals the pin that holds the metal springs moved just enough so the spring popped off.
(There are a pair of springs on each pedal)
I was able to easily put it back together but my confidence it the product diminished considerably..
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Old 07-10-13, 12:14 PM
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That's why I bought mine from performance bike. They always make any issues I ever have right with no questions asked. Sometimes it doesn't pay to go the cheap Internet route. So far I love my look keo carbon blades
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Old 07-10-13, 12:16 PM
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Originally Posted by badbikemechanic View Post
Based on what I have gathered it is basically inevitable they will fail.
This is a great example of how very good people are at hearing what they'd like to hear and filtering everything else out.
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Old 07-10-13, 12:16 PM
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Originally Posted by badbikemechanic View Post
On the contrary. I warrantied a seized Shimano pedal three months ago. I sent one seized pedal and left crank arm to shimano, and received a new pair of xtr pedals and a new crankset back from Shimano a week later. That is customer service and a company that stands by their product!

The point of this thread is to share my experience with Look so others can make a better informed decision if they are considering going with the Keos. Based on what I have gathered it is basically inevitable they will fail.
Your experience is irrelevant. Unless you have some idea of what the failure rate of the pedals is you're not providing useful info other than don't buy from unauthorized retailers if you expect to have a warranty.
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Old 07-10-13, 12:36 PM
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Originally Posted by gregf83 View Post
Your experience is irrelevant. Unless you have some idea of what the failure rate of the pedals is you're not providing useful info other than don't buy from unauthorized retailers if you expect to have a warranty.
My intent is to inform. If you want to spend your cash with the knowledge that your 300$ pedals have a better than acceptable chance of failing that is up to you. Here are two independent threads with people who have had the same exact problem.

https://weightweenies.starbike.com/forum/viewtopic.php?f=3&t=100082&start=15

https://weightweenies.starbike.com/fo...p?f=3&t=109327

My main gripe is that I can't buy the springs and fix the pedals myself. When they first failed I assumed I would have to pay to have the pedals fixed, and I had absolutely no problem with that. Why can't I pay Look to fix the pedals if they won't warranty them instead of having to spring for a new set pedals?
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Old 07-10-13, 12:40 PM
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Originally Posted by badbikemechanic View Post
I got them from an online retailer. They are demanding proof of purchase from an 'authorized dealer' in order to warranty the springs. Why the run around?
Just because you bought from an online retailer doesn't mean they're not an "authorized retailer". Take Performance as just one example. They're authorized - and sell on the interwebz. Have you checked to see if your "online retailer" is an "authorized retailer"?
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Old 07-10-13, 12:41 PM
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Originally Posted by badbikemechanic View Post
My intent is to inform. If you want to spend your cash with the knowledge that your 300$ pedals have a better than acceptable chance of failing that is up to you. Here are two independent threads with people who have had the same exact problem.

https://weightweenies.starbike.com/forum/viewtopic.php?f=3&t=100082&start=15

https://weightweenies.starbike.com/fo...p?f=3&t=109327

My main gripe is that I can't buy the springs and fix the pedals myself. When they first failed I assumed I would have to pay to have the pedals fixed, and I had absolutely no problem with that. Why can't I pay Look to fix the pedals if they won't warranty them instead of having to spring for a new set pedals?
I feel for you. I would be pretty ticked about my pedals breaking like that and having the company tell me to pound sand. Thanks for the info on it.
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Old 07-10-13, 12:43 PM
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here we go again, another caveat emptor / Gray market thread.

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Old 07-10-13, 12:57 PM
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Originally Posted by RUOkie View Post
here we go again, another caveat emptor / Gray market thread.


I will post photos detailing the problem when I retrieve my new carbon fiber paper weights from the shop tonight.
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Old 07-10-13, 01:12 PM
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Originally Posted by badbikemechanic View Post
My intent is to inform. If you want to spend your cash with the knowledge that your 300$ pedals have a better than acceptable chance of failing that is up to you. Here are two independent threads with people who have had the same exact problem.

https://weightweenies.starbike.com/forum/viewtopic.php?f=3&t=100082&start=15

https://weightweenies.starbike.com/fo...p?f=3&t=109327

My main gripe is that I can't buy the springs and fix the pedals myself. When they first failed I assumed I would have to pay to have the pedals fixed, and I had absolutely no problem with that. Why can't I pay Look to fix the pedals if they won't warranty them instead of having to spring for a new set pedals?
Who said the failure rate was unacceptable? They may have sold 10 million pedals and you and the four other guys in that thread you linked were the only ones who had a failure.

If you're racing and looking for the lightest possible equipment you should expect to tradeoff something. Those lightweight pedals are not designed to last 10 yrs, they're designed to be as light as possible.

Pay a little more and buy from an authorized retailer or live with a few extra grams and save yourself some money next time.

edit: I see that wiggle.com sells these pedals for around $300 and include a 2 yr warranty. They get a 4.5/5 rating from 34 users. Hardly seems worthy of a 'WARNING' to avoid purchasing.

Last edited by gregf83; 07-10-13 at 01:25 PM.
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Old 07-10-13, 02:01 PM
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That sucks about the pedals. Who did you buy them from?
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