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Friend dialed it to 400 watts and broke Trek rear triangle

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Friend dialed it to 400 watts and broke Trek rear triangle

Old 09-17-13, 03:15 PM
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Originally Posted by Nachoman
UPDATE TO THE ORIGINAL POST
Trek denied my friend's warranty claim. They said something along the lines (I'm getting it second hand) that the bike must have been previously crashed because it couldn't have happened simply by climbing out of the saddle.
Did they happen to come up with a reasonable explanation of how it could have happened? What kind of crash could have caused the stresses that would have led to such a failure?
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Old 09-17-13, 03:30 PM
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Originally Posted by save10
I was looking at the SRAM installation pdf. If you run a dork disk with a SRAM red rear derailleur it can cause what they call 'bizzaro forces' to occur.
What?

Nachoman - carlos with a C recently got his carbon Felt repaired somewhere in North County I think, seemed very happy with the results.
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Old 09-17-13, 03:59 PM
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Originally Posted by Leinster
Did they happen to come up with a reasonable explanation of how it could have happened? What kind of crash could have caused the stresses that would have led to such a failure?
I wasn't party to that conversation (and frankly I"m getting it third hand since he had his LBS deal directly with Trek), so I really don't know those details.
But what I do know is that on the day of the incident he certainly was not involved in a crash.
While I didn't see the incident (because I was in front of him) I shortly circled back and heard the whole story.
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Old 09-17-13, 04:01 PM
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Originally Posted by TrojanHorse
What?

Nachoman - carlos with a C recently got his carbon Felt repaired somewhere in North County I think, seemed very happy with the results.
He did submit some photos to a place in Escondido that does carbon fiber repair, which is probably the same place you're referring to.

Apparently for some reason they said it coudln't be repaired.
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Old 09-17-13, 04:02 PM
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Is the bike under warranty and I assume just general riding if so they would replace or pro-rate it? I have to say to me that is a badge of honor to smash it out that hard to literally snap the frame!
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Old 09-17-13, 04:09 PM
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Originally Posted by Cyclelogikal
Is the bike under warranty and I assume just general riding if so they would replace or pro-rate it? I have to say to me that is a badge of honor to smash it out that hard to literally snap the frame!
They denied the warranty but offered him a discount on a new Madone frame. He took them up on their offer.
I think he said he got a new, mid-range, Madone frame for about $1,500.00. I forgot the exact amount he paid and I"m not familiar enough with the Madone frames to even know the differences between them.
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Old 09-17-13, 04:12 PM
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Originally Posted by rpenmanparker
Let's put that picture next to the definition of "carbon asplosion" in the 41 glossary.
Yes, lets.
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Old 09-17-13, 04:24 PM
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What happened to being self sufficient? If the dude had been carrying a spare frame, he would have been good to go.
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Old 09-17-13, 05:07 PM
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Trek carbon:
Making me really appreciate my LHT...
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Old 09-17-13, 05:52 PM
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Originally Posted by Nachoman
He did submit some photos to a place in Escondido that does carbon fiber repair, which is probably the same place you're referring to.

Apparently for some reason they said it coudln't be repaired.
Aw, that blows. Well, it makes me feel better about buying used frames all the time (er, ok, twice). if they break, they break.
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Old 09-17-13, 05:55 PM
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Holy cow.

I guess I should be happy riding my reynolds steel bike.

Originally Posted by Nachoman
Yup. Luckily I've never made the call of shame. And I even recently saved two friends from making that call of shame to their wives. (Although it may not technically be a 'call of shame' if you call a friend, instead of a spouse).

One guy I picked up and drove to the ER. He was pretty messed up.

The other guy, we stuffed his bike in the back of my car and gave him a ride home. (photo below).
His Parlee was totaled, but insurance paid for everything.
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Old 09-17-13, 06:41 PM
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Originally Posted by justkeepedaling
Looks like there may be a small fracture above the dropout. If that's the case, the rest of the seatstay wouldn't be able to support the loads especially out of the saddle with lateral loading and the big failure resulted because of that
Can I ask a question? if the seat stay was already broken at the drop out, what is the load path to break it where the big crack is? I would expect a crack anywhere else but where the big crack is, perhaps another frame member that is now carrying a larger load than was intended. If in fact there are two cracks, something is not adding up here.....
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Old 09-17-13, 07:14 PM
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400 watts isn't a lot.
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Old 09-17-13, 07:38 PM
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Thank you Captain Obvious.
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Old 09-17-13, 08:29 PM
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Sounds like a job for the legal system and I don't mean small claims court. Denying a warranty claim for a phony, made up reason like we know it couldn't have happened that way is BS. He just got bullied. I would not have taken the discount deal but would have a lawyer on the phone with them pronto. That is not my style, but you can't let a company get away with s**t like that. All he has to do is allude to some orthopedic issues and he is golden. Trek will be dying to settle with him. I hear they do this stuff a lot. A$$hats.
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Old 09-17-13, 08:33 PM
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Originally Posted by Nachoman
Yup. Luckily I've never made the call of shame. And I even recently saved two friends from making that call of shame to their wives. (Although it may not technically be a 'call of shame' if you call a friend, instead of a spouse).

One guy I picked up and drove to the ER. He was pretty messed up.

The other guy, we stuffed his bike in the back of my car and gave him a ride home. (photo below).
His Parlee was totaled, but insurance paid for everything.
What happened?
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Old 09-17-13, 08:33 PM
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Originally Posted by banerjek
What happened to being self sufficient? If the dude had been carrying a spare frame, he would have been good to go.
Lol.
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Old 09-17-13, 08:35 PM
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This isn't going to help the trek hate is it?
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Old 09-17-13, 08:58 PM
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Originally Posted by shoota
What happened?
that one was cyclist versus cyclist.
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Old 09-17-13, 09:05 PM
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Well..... I can't get very thrilled about Trek denying that claim. And sheee-it.... if you can really mess up a carbon frame so that it asplodes like THAT, yet shows no obvious signs of crashing, that just gives me the willies on carbon frames. Especially Trek frames.

Absent any obvious crash damage, that should be warranteed. Trek deserves any bad pub they get from this one.
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Old 09-17-13, 10:56 PM
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Originally Posted by TrojanHorse
Aw, that blows. Well, it makes me feel better about buying used frames all the time (er, ok, twice). if they break, they break.
My nine month old Roubaix SL2 frame is cracked internally (or so says my LBS). Never dropped or crashed and pretty much babied since new. It creaks any time I pedal so I'm glad Specialized is taking their sweet time on the warranty claim...
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Old 09-17-13, 11:21 PM
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Duct tape it up and ride!
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Old 09-17-13, 11:29 PM
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Originally Posted by Long Tom
Well..... I can't get very thrilled about Trek denying that claim. And sheee-it.... if you can really mess up a carbon frame so that it asplodes like THAT, yet shows no obvious signs of crashing, that just gives me the willies on carbon frames. Especially Trek frames.

Absent any obvious crash damage, that should be warranteed. Trek deserves any bad pub they get from this one.

All of this, especially the crash damage. On that basis Trek can just say "oh you crashed that" every single time a frame breaks. "My bb snapped," "oh you crashed that," "my fork did the splits in a pothole," "oh you crashed that," "my saddle fell off as I was rolling out of the showroom," "oh you crashed that, and we're gonna sue you if you say anything bad about our customer service to any of your friends."
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Old 09-17-13, 11:35 PM
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That frame can easily be repaired by Calfee or a similar company.
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Old 09-17-13, 11:38 PM
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Originally Posted by Leinster
All of this, especially the crash damage. On that basis Trek can just say "oh you crashed that" every single time a frame breaks. "My bb snapped," "oh you crashed that," "my fork did the splits in a pothole," "oh you crashed that," "my saddle fell off as I was rolling out of the showroom," "oh you crashed that, and we're gonna sue you if you say anything bad about our customer service to any of your friends."
Hey, they came through for me just fine when the bottom bracket shell broke free inside my frame. Mid-tube breaks are always going to be suspect. The chance of this being a manufacturing defect is very small, and manufacturing defects are what the warranty covers.
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