Wrong size bike shipped - Keep it?
#1
Senior Member
Thread Starter
Join Date: Jul 2012
Location: Creede CO in summer & Okeechobee, FL or TX Gulf Coast in winter
Posts: 742
Bikes: Zenetto Stealth road bike & Sundeal M7 MTN bike
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 90 Post(s)
Likes: 0
Liked 4 Times
in
4 Posts
Wrong size bike shipped - Keep it?
Short story - ordered 54cm full carbon road bike with Ultegra, FSA Energy crank and FSA Energy wheels.
Got 56cm Sram, FSA slk light crank and FSA energy wheels.
Did quick Ebay price check and looks like $400 difference.
Already riding and so far only noticeable difference to my body is must move hands more often and I think that could be solved by changing stem from 110 to 80 at around sixty bucks.
Need to decide pretty quick. Opinions?
Bike already in signature.
Got 56cm Sram, FSA slk light crank and FSA energy wheels.
Did quick Ebay price check and looks like $400 difference.
Already riding and so far only noticeable difference to my body is must move hands more often and I think that could be solved by changing stem from 110 to 80 at around sixty bucks.
Need to decide pretty quick. Opinions?
Bike already in signature.
Last edited by ctpres; 03-05-14 at 06:05 AM. Reason: add
#2
Semper Fi
Join Date: Jan 2008
Posts: 12,911
Mentioned: 88 Post(s)
Tagged: 0 Thread(s)
Quoted: 1160 Post(s)
Liked 323 Times
in
217 Posts
You've ridden the bicycle so you know what it feels like, moving your hands around more is a sign something isn't correct, in my book. If you haven't damaged anything I'd be sending it back. You may get grief about riding it when you saw it was incorrectly sized and not immediately returning it, no answer there for you.
Bill
Bill
__________________
Semper Fi, USMC, 1975-1977
I Can Do All Things Through Him, Who Gives Me Strength. Philippians 4:13
Semper Fi, USMC, 1975-1977
I Can Do All Things Through Him, Who Gives Me Strength. Philippians 4:13
#3
Speechless
Join Date: Jun 2011
Location: Central NY
Posts: 8,802
Bikes: Felt Brougham, Lotus Prestige, Cinelli Xperience,
Mentioned: 21 Post(s)
Tagged: 1 Thread(s)
Quoted: 107 Post(s)
Likes: 0
Liked 1 Time
in
1 Post
Personally, I wouldn't. I order things that I want, and don't leave it up to the supplier to send me what they want.
However, lots of manufacturers list on their websites that parts may be substituted. The crank to me falls in that, the group set wouldn't.
But that is me. If you are happy with it, don't feel like you got screwed, and can not have it bother you every time you ride it, then keep it.
However, lots of manufacturers list on their websites that parts may be substituted. The crank to me falls in that, the group set wouldn't.
But that is me. If you are happy with it, don't feel like you got screwed, and can not have it bother you every time you ride it, then keep it.
#4
Senior Member
Join Date: Aug 2012
Posts: 533
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
I would only keep it if it were somehow surprisingly comfortable and a better fitting size for your particular anatomy than the one you ordered. If that is not the case, I would not keep it.
#5
Senior Member
Thread Starter
Join Date: Jul 2012
Location: Creede CO in summer & Okeechobee, FL or TX Gulf Coast in winter
Posts: 742
Bikes: Zenetto Stealth road bike & Sundeal M7 MTN bike
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 90 Post(s)
Likes: 0
Liked 4 Times
in
4 Posts
You've ridden the bicycle so you know what it feels like, moving your hands around more is a sign something isn't correct, in my book. If you haven't damaged anything I'd be sending it back. You may get grief about riding it when you saw it was incorrectly sized and not immediately returning it, no answer there for you.
Bill
Bill
Last edited by ctpres; 03-05-14 at 06:40 AM.
#6
Senior Member
Join Date: Dec 2009
Location: Houston, TX
Posts: 28,682
Bikes: 1990 Romic Reynolds 531 custom build, Merlin Works CR Ti custom build, super light Workswell 066 custom build
Mentioned: 107 Post(s)
Tagged: 1 Thread(s)
Quoted: 6556 Post(s)
Likes: 0
Liked 58 Times
in
36 Posts
Yes, by all means keep the wrong bike, wrong size, wrong components. You know in your heart that you are not worthy of being treated properly by an online dealer and cannot ever expect to get what you want. You just don't deserve it. I am disgusted to think you might be so presumptuous to even suggest that you might have the option to rectify this situation.
OR
Ship the damn thing back to whoever you bought it from today and let them know they have lost your business. Or demand a replacement and a further discount to make up for your trouble. If they don't like it, just dispute the charge on your credit card. No one should settle for that kind of bait and switch.
WHICH OF THE ABOVE IS CORRECT? WHAT DO YOU THINK?
OR
Ship the damn thing back to whoever you bought it from today and let them know they have lost your business. Or demand a replacement and a further discount to make up for your trouble. If they don't like it, just dispute the charge on your credit card. No one should settle for that kind of bait and switch.
WHICH OF THE ABOVE IS CORRECT? WHAT DO YOU THINK?
#7
Senior Member
Join Date: Jun 2009
Location: Boone, North Carolina
Posts: 5,094
Bikes: 2009 Cannondale CAAD9-6 2014 Trek Domaine 5.9
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
well, if it doesn't fit you, it's not like a bad haircut, it won't grow back. a bike is a long term investment. get what you want and what fit you and then you'll have years and many miles of enjoyment instead of years and miles of trying to make one that doesn't fit work.
#8
Senior Member
Join Date: Aug 2010
Location: Toronto
Posts: 618
Bikes: Opus Vivace F1
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 10 Post(s)
Likes: 0
Liked 2 Times
in
2 Posts
I wouldn't leave it up to the seller to decide how to resolve this. They'll likely deciding which resolution will be cheapest/easiest for them. You're the one who paid the money - you should tell them how you want the situation resolved. Personally I'd send it back for the better fit. Going to an 80mm stem sounds like a workaround solution. You paid good money for that bike and it should fit you like a glove - once set up correctly of course.
#9
Senior Member
Putting an 80mm stem on a 56cm frame is how shops screw customers into buying the wrong size bike.
Do not let that happen whether it is online or in your town.
Do not let that happen whether it is online or in your town.
#11
Super Moderator
Join Date: Jul 2004
Location: Ffld Cnty Connecticut
Posts: 21,802
Bikes: Old Steelies I made, Old Cannondales
Mentioned: 10 Post(s)
Tagged: 0 Thread(s)
Quoted: 1159 Post(s)
Liked 835 Times
in
555 Posts
Is this a NEW bike ? If so, you should not have ridden it, because you'll be sending back a used bike. That's not fair to the seller, even though they made a mistake.
As for fit, I suppose it depends on how sure you are that the 54 is correct size for you.
As for fit, I suppose it depends on how sure you are that the 54 is correct size for you.
__________________
Bikes: Old steel race bikes, old Cannondale race bikes, less old Cannondale race bike, crappy old mtn bike.
FYI: https://www.bikeforums.net/forum-sugg...ad-please.html
Bikes: Old steel race bikes, old Cannondale race bikes, less old Cannondale race bike, crappy old mtn bike.
FYI: https://www.bikeforums.net/forum-sugg...ad-please.html
#12
Banned.
Join Date: Sep 2013
Posts: 1,535
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 1 Time
in
1 Post
If no contract was signed and no preliminary agreements were made regarding this sale, I'm most certain that the seller would be accommodating, if a fifty dollar return fee was provided.

#13
Senior Member
110-80cm stem is a pretty significant shift (unless the 54cm comes with 100mm stem). Unless you really likely SRAM I'd be tempted to return the bike.
#14
Senior Member
Thread Starter
Join Date: Jul 2012
Location: Creede CO in summer & Okeechobee, FL or TX Gulf Coast in winter
Posts: 742
Bikes: Zenetto Stealth road bike & Sundeal M7 MTN bike
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 90 Post(s)
Likes: 0
Liked 4 Times
in
4 Posts
Hi OP Here: Just to let all know outcome - it' mine now. End result in weight savings for all components alone is almost ONE pound. I probably put on more miles "testing" it than I would from LBS. Other than hands all body parts happy with it. Moved seat fwd and during short 16 mile ride today - hands were happy. Probably will not change stem unless problems crop up on longer rides. Maybe mental more that bike but did PR on two mile segment.
#15
L-I-V-I-N
Join Date: May 2005
Location: Stafford, OR
Posts: 4,801
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Likes: 0
Liked 2 Times
in
2 Posts
Hi OP Here: Just to let all know outcome - it' mine now. End result in weight savings for all components alone is almost ONE pound. I probably put on more miles "testing" it than I would from LBS. Other than hands all body parts happy with it. Moved seat fwd and during short 16 mile ride today - hands were happy. Probably will not change stem unless problems crop up on longer rides. Maybe mental more that bike but did PR on two mile segment.
__________________
"The older you do get, the more rules they're gonna try to get you to follow. You just gotta keep livin', man, L-I-V-I-N." - Wooderson
'14 carbon Synapse - '12 CAAD 10 5 - '99 Gary Fisher Big Sur
"The older you do get, the more rules they're gonna try to get you to follow. You just gotta keep livin', man, L-I-V-I-N." - Wooderson
'14 carbon Synapse - '12 CAAD 10 5 - '99 Gary Fisher Big Sur
#16
Senior Member
Short story - ordered 54cm full carbon road bike with Ultegra, FSA Energy crank and FSA Energy wheels.
Got 56cm Sram, FSA slk light crank and FSA energy wheels.
Did quick Ebay price check and looks like $400 difference.
Already riding and so far only noticeable difference to my body is must move hands more often and I think that could be solved by changing stem from 110 to 80 at around sixty bucks.
Need to decide pretty quick. Opinions?
Bike already in signature.
Got 56cm Sram, FSA slk light crank and FSA energy wheels.
Did quick Ebay price check and looks like $400 difference.
Already riding and so far only noticeable difference to my body is must move hands more often and I think that could be solved by changing stem from 110 to 80 at around sixty bucks.
Need to decide pretty quick. Opinions?
Bike already in signature.

#17
Senior Member
Join Date: Jul 2013
Posts: 493
Bikes: 2013 SuperSix Ultegra
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 20 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
Hi OP Here: Just to let all know outcome - it' mine now. End result in weight savings for all components alone is almost ONE pound. I probably put on more miles "testing" it than I would from LBS. Other than hands all body parts happy with it. Moved seat fwd and during short 16 mile ride today - hands were happy. Probably will not change stem unless problems crop up on longer rides. Maybe mental more that bike but did PR on two mile segment.
Sounds to me like the seller sold you what he had in stock. That would truly annoy the hell out of me.
1. Somehow you are thinking that you are getting the better end of deal?
2. If you wanted to keep the bike you should still have threatened to return it until the seller offered you something for your trouble.
3. Since you bought a 54cm bike I am guessing that you are around 5'9-5"10 in height? To me bigger bikes look awkward.
4. For $2K+ you should have gotten exactly what you wanted

post up some pics already
#18
Senior Member
Join Date: Mar 2011
Location: Cowan Heights, CA
Posts: 975
Bikes: Wizard, Eisentraut, Paramount, Litton, Turner, Surley, Trek, Kona, Landshark, Hujsak, Masi, Tesch, Holland, Retrotec, Spectrum
Mentioned: 6 Post(s)
Tagged: 0 Thread(s)
Quoted: 37 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
Many if not most people have a range of sizes that they can fit with a bit of parts tuning. I can do 57 to 60. Then again most my stuff is C&V steel. My CF falls in the middle of that range.
#19
Senior Member
Join Date: Sep 2012
Location: East L.A.
Posts: 903
Bikes: Diamondback Insight, Motobecane Mirage
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 14 Post(s)
Liked 5 Times
in
4 Posts
I did my sizing up on one of those sites that somebody linked to around here (5'11'') and it said I would be from 54-58 "Relaxed fit" all the way to "French aggressive" ^
Didn't realize at the time that the page said "traditional frame size = 59" Doh! And with a sloping top tube the standover is too high. I'm not sure if i just need to get used to the position/stretch out/lose beer belly or if it is indeed too big.
This is a $300 bike though, for $2K you should be raising hell TC
Didn't realize at the time that the page said "traditional frame size = 59" Doh! And with a sloping top tube the standover is too high. I'm not sure if i just need to get used to the position/stretch out/lose beer belly or if it is indeed too big.
This is a $300 bike though, for $2K you should be raising hell TC

#20
Newbie?
Join Date: Nov 2013
Location: Grenoble, France
Posts: 51
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
Hi OP Here: Just to let all know outcome - it' mine now. End result in weight savings for all components alone is almost ONE pound. I probably put on more miles "testing" it than I would from LBS. Other than hands all body parts happy with it. Moved seat fwd and during short 16 mile ride today - hands were happy. Probably will not change stem unless problems crop up on longer rides. Maybe mental more that bike but did PR on two mile segment.
A bike that's a little too big is not usually a problem functionally, it just might not adhere to the esthetic "standards" these days (i.e. lots of seatpost extension, 15cm drop, long slammed stem, etc.)...
Don't hesitate to play with stem length/height, a shorter stem require all of 5 mins to adapt to.. However, as mentioned above, avoid playing with seat fore/aft (maybe get a no-setback seat post if you don't have one?)..
Hope I'll still be planning centuries at 75 yo

#21
Senior Member
Join Date: Oct 2012
Location: West Gippy, Australia
Posts: 607
Bikes: 2017 Ridley Noah SL - Candy Apple DA9000, 2011 CAAD10 Berzerker Ult6800, 2013 FOCUS Mares CX Ult6800
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 26 Post(s)
Likes: 0
Liked 0 Times
in
0 Posts
Very odd situation this one. If it works for you, all well and good, but if the wrong size ends up being an issue, then you've got nowhere to go now......
#22
Senior Member
Join Date: Dec 2009
Posts: 4,700
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 5 Times
in
4 Posts
Read this instead to figure out your fit:
https://www.peterwhitecycles.com/fitting.htm
#23
Senior Member
Thread Starter
Join Date: Jul 2012
Location: Creede CO in summer & Okeechobee, FL or TX Gulf Coast in winter
Posts: 742
Bikes: Zenetto Stealth road bike & Sundeal M7 MTN bike
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 90 Post(s)
Likes: 0
Liked 4 Times
in
4 Posts
Pic's requested - hope this works.
https://i.ebayimg.com/00/s/MTIwMFgxNj...SoOtv/$_57.JPG
Pic is with as advertised components. Will post the REAL thing in day or two.
https://i.ebayimg.com/00/s/MTIwMFgxNj...SoOtv/$_57.JPG
Pic is with as advertised components. Will post the REAL thing in day or two.