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Be Honest: Damage on a Brand New Bike

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Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway

Be Honest: Damage on a Brand New Bike

Old 06-24-14, 09:05 AM
  #26  
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The blemish on the for appears to be just a slight void in the carbon material. It's pretty normal in a unpainted carbon frame. If you inspect any bare carbon frame I am sure you will see several areas like that. Frames are getting lighter because of not having a final pretty top weave layer.

Just ride it or paint it and put it on the wall.
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Old 06-24-14, 09:27 AM
  #27  
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Great thread.... Time honored 41 fashion.... Existential answers to practical questions....
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Old 06-24-14, 11:11 AM
  #28  
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Trust me...a year from now you'll laugh at yourself for being worried about such minor cosmetic issues. And by then you'll realized the only thing that suck are issues that keep you from riding your bike.
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Old 06-24-14, 11:19 AM
  #29  
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Originally Posted by dippitydoo View Post
Honestly, Im not sure at all what Im going to do.

I really want to take this back and see what they can do to try to remove them but at the same time, I feel its kinda minuscule to the point where they would just ridicule me for making a big fuss out of something so small.

At the same time, this issue coupled with the chain slipping is making this purchase kind of frustrating to be perfectly honest with you.
Whats the worst they will say?

How long have you had it and how many miles have you ridden? maybe they won't fix it but they will refund some money.
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Old 06-24-14, 11:22 AM
  #30  
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Originally Posted by dippitydoo View Post
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Can't even explain what would have to happen to the bike to have a stain like that tbh.
It almost looks like someone tried to use touch-up paint to cover the scratch.
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Old 06-24-14, 02:25 PM
  #31  
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So some good news and bad news.

Good news is, I brought the bike in today. Didnt want to risk waiting any longer and them thinking I scratched it and then brought it in.

When I showed him the scratch, a customer next to him said "oh that light thing. I barely could see it." The tech had a kinda annoyed face, which I totally understand. Im sure there are a good number of people who fall in the "i can't believe you made a big deal b/c of that" group but unfortunately I fall in the "a scratch on a brand new bike irks me" category.

He stood there for a few seconds and said, I'll get you a new fork. So thats the good news.

Bad news is, he told me upfront he has no idea when he'll get one in and that I need to leave my back with him.

So after riding 25 miles, my bike is back in the shop.

I asked him if he think it'll be 1-2 weeks in his opinon, he just responded he has no idea.

Can't shake the feeling that he indeed was annoyed at me though for bothering him with such a miniscule issue. Hopefully he won't be too rough with the bike when the fork, god knows when, comes in and its time for installation.

When I looked around for the Synapse originally, the shops that were sold out let me know that they won't be getting more 2014 models in once their allotment sells out. I really hope Cannondale has a stash of parts in the back so I can get this resolved quickly. I just feel like I have bad luck. I think Freshbikes had a Synapse in stock too. Def a bumpy start to a new ownership. Hopefully more scratches won't be there when I do finally get the bike back.

Oh and regarding the chain. It was a derailuer issue. According to the tech, everything was off by a teeny amount. Fifth gear was the only gear that was super noticeable but everything was off still.
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Old 06-24-14, 04:10 PM
  #32  
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Not only is it a black bike, but it's a matte black bike which scratches, scuffs, and shows blemishes way easier than a gloss finish. I wouldn't put too much thought into it.
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Old 06-24-14, 04:12 PM
  #33  
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So...is the scratch worth 2-3 weeks of time without the bike? Ain't gonna be less than 2.
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Old 06-24-14, 04:21 PM
  #34  
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Originally Posted by Snakepit View Post
That lengthy scratch on the fork would definitely annoy me. I wonder if it'll buff out.
My thoughts exactly! And I can't tell for sure by the pic... but I don't see primer. A light use of some "scratch out" auto polish followed by a light coat of (clear-coat safe) auto wax should make that... and the other slight imperfections disappear. To the OP... congrads on the new bike!!!!
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Old 06-24-14, 04:38 PM
  #35  
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Warranty claim work with the various manufacturers can be a total crapshoot. I've seen some parts come in within a week and others take months to show up due to "unforeseen logistics." Even worse, sometimes it's for the same part. That's probably why you got a very vague response. Plus my experience has been to always over estimate, I've never had a customer get upset over an early arrival but they'll almost always let me know of their disappointment when it's grossly over estimate.

I'd follow up in 10-days for a status check and go from there.
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Old 06-24-14, 04:45 PM
  #36  
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Nothing ventured, nothing gained. Take it back and see what they say, try to negotiate. You can't lose anything.

Just about everything cycling I own, I purchased online. Once a new frame from more than 5,000 miles away and built the bike up. No scratches ever new, some many, many, miles later.
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Old 06-24-14, 04:46 PM
  #37  
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They won't let you keep using the fork? Seems a little odd to me. If he had the authorization to OK the new fork then he should be able to let you keep it until the new one comes in. If he has to send it in to be checked out then you may or may not get a new fork.
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Old 06-24-14, 05:14 PM
  #38  
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Originally Posted by gc3 View Post
Even if the shop "accepts responsibility" what do you expect them to do? What if the OP got a good deal to start with?
Replace it. One doesn't expect flawed goods because / if they got a good deal. If the damage was pointed out at the time of purchase, fair enough.
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Old 06-24-14, 05:49 PM
  #39  
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that sucks. it wont matter a year from now but it sucks when you get something new and its blemished
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Old 06-24-14, 06:05 PM
  #40  
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Guys, you have no idea how much I appreciate your help and opinions.

I found it kind of weird that he didn't offer to let me keep the bike while I wait for a new fork. At that point though, I really didn't want to push my luck. He already looked kinda peeved that im troubling him about this (He had that "are you serious" face haha) so I didn't want to push it and ask if I can just keep the bike while we wait for the fork.

I spoke with a Cannondale service rep this afternoon. She wanted me to know that she understands my concern and wanted me to tell the shop to give cannondale a call so they could try to arrange something to speed this process up. Problem is, i dont want to seem like an ungrateful prick calling them and telling them to call cannondale. That might make his patience thinner than what it is.

Eh. Guess my only option is to weeks. I REALLY hope it won't take too long.
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Old 06-24-14, 06:18 PM
  #41  
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Originally Posted by jerrycan42 View Post
Trust me...a year from now you'll laugh at yourself for being worried about such minor cosmetic issues. And by then you'll realized the only thing that suck are issues that keep you from riding your bike.
He'll really be laughing once he's chasing BB30 creaks that won't go away. A couple of small cosmetic blemishes will seem like a fond memory
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Old 06-24-14, 06:20 PM
  #42  
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I don't think it's weird at all.

You took it in and said "hey this was broke when you gave it to me" and they said "okay we'll replace it but in the meantime we don't want any more damage to the broke piece you want replaced, because that's kind of how warranties work"...sounds all good to me.

If you wanted to keep using it, then maybe there wasn't a meaningful problem in the first place. And you're right, two weeks might be optimistic unless the Cannondale service rep knows more than the inventory and distribution side. But I think it's neat they even listened to you. I'm pretty sure the shop has to call in the warranty claim in any case.
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Old 06-24-14, 06:37 PM
  #43  
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To be fair, there were other marks on the bike, for example a small piece on the seat was also rubbed off but I didn't make a fuss about those nor do I demand a replacement. Its only the fork that I was annoyed at. a 7 inch scratch is pretty big. It doesn't matter whether its a shallow or deep scratch. If I paid for a brand new bike, I would at least like the condition as close to brand new. I already considered the little marks on the body and the seat as whatever, its just the fork I couldn't accept.

Even if I pointed it out on the spot, the best they would do is replace the fork, and then i'll be in the position im in right now. The only way this whole thing could've been avoided was if I went with another shop. I don't regret going with the shop I went with. They're cool people. I'm sure they must resent me as a customer though now that Im making them go through a warranty claim.
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Old 06-24-14, 06:40 PM
  #44  
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For Cannondale to replace this, they are going above and beyond the warranty in my opinion so if the OP has to wait so be it. Here is the written warranty:

Policies

Specifically pay attention to this:

Damage resulting from improper assembly or maintenance, or from installation of parts and accessories not compatible with the Cannondale bicycle, is not covered.

I'm fairly sure this issue is not a defect in manufacturing which is what the warranty is supposed to cover
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Old 06-24-14, 06:42 PM
  #45  
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Originally Posted by dippitydoo View Post

Even if I pointed it out on the spot, the best they would do is replace the fork, and then i'll be in the position im in right now.
Why? If they pointed it out on the spot it would have been before you paid for it and you wouldn't have bought it..correct?
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Old 06-24-14, 06:48 PM
  #46  
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Nah I would ask what they could do and if they said they could find me a new fork, I would still purchase it from them. They were one of the only stores that had the bike in stock. Waiting sucks but if I end up with a flawless fork than it was all worth it to me.

One thing I would be absolutely annoyed with is if they end up giving me the bike back 1-2 weeks later not with a brand new fork, but with them polishing the area out or retouching it.

Doubt that can happen though cause one of the photos show that big inky area that looks as though someone went over it with paint already.

Last edited by dippitydoo; 06-24-14 at 06:53 PM.
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Old 06-24-14, 08:36 PM
  #47  
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If the bike was rare to find in the first place, finding the fork might be even more difficult,

Cannondale won't provide a new fork as the fork is still structurally sound, so I suspect he LBS will send it away for a respray
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Old 06-24-14, 08:54 PM
  #48  
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You do know that most bike shops allow people to test ride the bikes right? It's going to get handled by people, and getting a couple of superficial scuffs is pretty much inevitable.
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Old 06-24-14, 09:16 PM
  #49  
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That's nothing, imagine getting a scratch on a $3-12K motorcycle?
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