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Be Honest: Damage on a Brand New Bike

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Be Honest: Damage on a Brand New Bike

Old 06-23-14, 09:05 PM
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dippitydoo
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Be Honest: Damage on a Brand New Bike

I finally got around today to giving my bike a thorough wipe down. Unfortunately what I saw were pretty disappointing.

There are three areas on the bike that seemed to have come scratched from the bike shop. I know black would show flaws alot easier but still, it doesn't help the fact that it still bothers me. And unfortunately the shop has a no return policy.

I know i know, wear your battle scars. Be proud. Its a bike, it'll get scratched eventually.

Getting a bike scratched that you bought brand new is different than getting a bike and scratching it yourself though.

Im just kind of annoyed. I wonder if I am being way too anal. I know bikes are mass produced and they require assembly when shipped to the store which could lead to a scuff here and there but you can't honestly tell me there are no brand new bikes that are absolutely flawless.

I should have said something when I first bought the bike but coupled with my timidity, I probably wouldn't have mentioned anything afraid that they would react with "seriously? That small mark?"

Anyways, your opinions (and consolations) would be greatly appreciated at this moment.


Btw, I know that many of you might say this is stupid and im stressing over for no reason but I can't help it. It does bother me.
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Old 06-23-14, 09:35 PM
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That lengthy scratch on the fork would definitely annoy me. I wonder if it'll buff out.
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Old 06-23-14, 09:36 PM
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That's a toughie, and the only comment I have is that they would be less noticeable without the orange boxes, so get rid of those and you're all set.

Personally, it all depends on your personality. If it will bug you for ever, demand redress. If it doesn't or won't, don't sweat it. But you know you better than I know you, so what to do is all on you.
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Old 06-23-14, 10:02 PM
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Honestly, Im not sure at all what Im going to do.

I really want to take this back and see what they can do to try to remove them but at the same time, I feel its kinda minuscule to the point where they would just ridicule me for making a big fuss out of something so small.

At the same time, this issue coupled with the chain slipping is making this purchase kind of frustrating to be perfectly honest with you.
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Old 06-23-14, 10:06 PM
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The fork would bug me, the rest? Not so bad.
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Old 06-23-14, 10:21 PM
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I've got one small nick on my fork. Really annoying, but not much you can do. Ride more, don't look at your fork while riding
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Old 06-23-14, 10:29 PM
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Our shop has the same policy (no returns). I make it a point, like when you rent a car, to go over the entire bike with the customer prior to them leaving the store. After a bike is sold we hand the bike off to our service department where they do a final safety/bolt check and install any accessories that were purchased with the bike. I cover all the contact areas (many of which were highlighted in the photos) so the customer understands the condition the bike was in when it left the store. This way they can't come back and try to say the bike was sold damaged, scuffed or otherwise blemished.

I'm not saying that's what you're trying to pass off but it's a difficult situation. As you indicated between shipment, assembly, any previous test rides on the bike it's usually impossible the bike will be completely immaculate when you buy it. Should it be damaged? No, absolutely not.

Out of curiosity are you 100% certain that all of those scuffs were present when you walked out the door with the bike?
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Old 06-23-14, 10:44 PM
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Sometimes polish can be absorbed into a scratch and make it less obvious, e.g mr sheen.
I'd just saturate the area and rub it in with the finger for a while.

or this

Finish Line - Bicycle Lubricants and Care Products - Showroom Polish and Protectant?

You might have sustained those scratches in transporting the bike home, the one on the head tube looks like something was was jiggling/vibrating on the spot and the fork looks like it was drawn against it when it was pulled out.

I have that matt finish on one of my bikes, it not as durable or hard as gloss cliear coat, so you can expect to pick up a lot more scratches and chips easier.

Last edited by kleng; 06-24-14 at 02:17 AM.
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Old 06-23-14, 10:46 PM
  #9  
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Just forget about it and ride it. Did you buy a wall hanger or a bicycle? If you bought a bicycle, go out there and add some more dings and nicks, so these will blend in. It's probably a nice bike, but it's mass produced, it's not some pristine piece of glory with a lustrous paint job that should not be touched.
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Old 06-23-14, 11:09 PM
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Originally Posted by softreset View Post
Our shop has the same policy (no returns). I make it a point, like when you rent a car, to go over the entire bike with the customer prior to them leaving the store. After a bike is sold we hand the bike off to our service department where they do a final safety/bolt check and install any accessories that were purchased with the bike. I cover all the contact areas (many of which were highlighted in the photos) so the customer understands the condition the bike was in when it left the store. This way they can't come back and try to say the bike was sold damaged, scuffed or otherwise blemished.
I hope you walk it with the customer after the wrenches are through with it. That's when a lot of superficial scratches could happen
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Old 06-23-14, 11:10 PM
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This is also why I buy used bikes/frames just like I buy used cars. First couple of blemishes are already on it by the time I get it so if it's minor stuff like you have it never bothers me
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Old 06-23-14, 11:26 PM
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Originally Posted by rms13 View Post
I hope you walk it with the customer after the wrenches are through with it. That's when a lot of superficial scratches could happen
Of course! We're the last point of contact with the customer after the sale is completed.
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Old 06-23-14, 11:44 PM
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It's a black bike. Just like a black car it'll be hard to keep it perfect. Try some car polish and wax. It'll take care of most small scratches.
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Old 06-24-14, 04:53 AM
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You're being way too anal. The only person who notices that scratch is you. Why? Because you're the only one who cares. You don't need wax. It's not a Lambo. Just ride the bike.
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Old 06-24-14, 05:44 AM
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I'd go back and see about the fork. Point out the rest, but they wouldn't bother me. It's going to be hard to prove you didn't do it, and I believe you. Sadly many bike shops basically don't believe the customer because they have many people try to pull the wool over their heads. If you get no result, just never go back to them. Not all shops will swallow their pride and admit it was them / may have been them.
I once had a similar problem with a carbon wheel. The bike went in to have a headset put in. It wasn't until two weeks later I noticed a gash in my carbon wheel which had been filled with what looked like superglue. A pretty crappy attempt too. Again, how could I hope to prove I didn't do it?
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Old 06-24-14, 05:58 AM
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Don't buy a matte black bike next time. Personally those would bother me on a new bike, but I'd totally forget after a few rides which hopefully will be your case too. Congrats on the new bike.
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Old 06-24-14, 06:09 AM
  #17  
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Me? I spent almost $1000 getting a custom repaint job on a bike last winter. It's beautiful (to me). Literally the first ride I had a couple of little dings, but it's still awesome.
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Old 06-24-14, 06:12 AM
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Originally Posted by giantcfr1 View Post
I'd go back and see about the fork....
Even if the shop "accepts responsibility" what do you expect them to do? What if the OP got a good deal to start with?
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Old 06-24-14, 06:27 AM
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Try some clear coat polish and they should come right out.
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Old 06-24-14, 06:35 AM
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OP, I agree with you, there is a big difference between a scratch that you put yourself and one done by the carelessness by the LBS's crew.

you need to go back and have the LBS make it right by you.

Good luck.

BTW, timidity or fear of what the seller might say if you complain has no place when you spend your hard earned money.
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Old 06-24-14, 07:08 AM
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Too late now, but its a good lesson to carefully inspect the bike for any damages or defects before you take possession. Once the bike is in your hands it could be damaged during transport, knocked over in the garage by kids playing, etc., etc. To be fair, how are they to know what really happened and where it happened? These scratches are all minor and superficial and you'll have plenty more to come. I'd be a bit ticked, too, but what to do now? Knock off $100 due to these scratches? Some of the automobile waxes/compounds can get rid of scratches and might work on these, but I'd be careful not to buff too hard. A month from now you won't worry about it.
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Old 06-24-14, 07:20 AM
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To be 100% honest with you guys, it is partly my fault in the sense that I did not expect the carbon fork thoroughly.

The top tube mark, I admit I overlooked. I actually spent a good 3-4 minutes examining the main frame of the bike. There were ALOT of marks on frame but when I rubbed on them, it would end up being oil or lube so I figured the mark on the top tube was also a oil/lube mark. The reason why there might have been so many oil stains was the fact that I called in two hours beforehand and asked them to hold the bike for me in case someone else tried to buy it (I had an errand to run that morning). They told me that they'll prep the bike for a test ride so I'm assuming thats why there were so many marks. I would have never expected that mark on the top tube to be permanent.

Regarding the fork, I admittely did not thoroughly look over the fork. I guess its equvalent to buying a new car and looking at the trunk for scratches. Everytime I purchase a new vehicle, I always looked at the interior, hood, and the body. The trunk or the grills are somewhere I never really look super carefully at. I don't know, I guess to me, a fork wouldn't be an area that would really be scratched up, oh how I was wrong.

Another thing is, the scratch is located where the fork actually starts to bend inwards (the way it was designed) so if your looking at it at a certain angle its actually quite hard to pick up.

Regardless, I need to go back today to get my chain issue fixed. I have another thread posted regarding that but I'll post the sound clip here as well because this thread seemed to have gotten more views.

Again, I don't want monetary compensation. I just want to scratch out.

This is NOT TO SAY the shop was a bad experience. In the breif time I was in there to buy the bike and install my pedals, they seemed like really chill people. I guess we'll see today how they are when they are presented with an option to flat out say no to my issue.
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Old 06-24-14, 07:30 AM
  #23  
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Originally Posted by softreset View Post
Our shop has the same policy (no returns). I make it a point, like when you rent a car, to go over the entire bike with the customer prior to them leaving the store. After a bike is sold we hand the bike off to our service department where they do a final safety/bolt check and install any accessories that were purchased with the bike. I cover all the contact areas (many of which were highlighted in the photos) so the customer understands the condition the bike was in when it left the store. This way they can't come back and try to say the bike was sold damaged, scuffed or otherwise blemished.

I'm not saying that's what you're trying to pass off but it's a difficult situation. As you indicated between shipment, assembly, any previous test rides on the bike it's usually impossible the bike will be completely immaculate when you buy it. Should it be damaged? No, absolutely not.

Out of curiosity are you 100% certain that all of those scuffs were present when you walked out the door with the bike?
That's the question. OP how did y0ou get the bike home from the shop? Did you put it on a car rack? If so, what kind? Did you put it in the trunk of your car? Did you leave the bike in your garage where angry gremlins may have damaged it?
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Old 06-24-14, 07:37 AM
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Here is the chain sound. Happens 100% on fifth gear, sometimes in four and third.
Vocaroo | Voice message

Regarding the transport. I took my Honda Pilot. I laid it on the side with a towel beneath the quick release bolt.

Also made sure the fork never made contact with the floor of the pilot. When I took out the back at my house, I slanted the bike upwards and rolled it out the trunk. Didn't drag it out.

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Can't even explain what would have to happen to the bike to have a stain like that tbh.

Also. We have no kids in the house. When not in use, the bike is stood up again the wall, with the cassette facing inwards.
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Old 06-24-14, 08:11 AM
  #25  
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Your not being too anal at all, but as you have indicated, there is nothing you can do about it, so forget about it. Ride and enjoy your new bike. OTOH the squeaky wheel gets the grease, so..
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