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Kudos to Stages

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Kudos to Stages

Old 07-30-14, 06:39 AM
  #1  
robbyville
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Kudos to Stages

Just wanted to give a compliment to Stages Power Meters. I know there has been a lot of back and forth regarding these. I purchased a new Dura Ace 9000 model last year shortly after they were released. For me it was a good choice in that I was just starting to use power as the basis for my training, I wanted to match the rest of my drivetrain and I wasn't yet willing (or able) to spend $3k on an SRM. Stages is often called a "Gateway Drug" to power when getting to a point where your analysis goes beyond what a single arm is capable of accurately measuring (far more in depth than I).

At any rate, a little over a year later and suddenly I started to drain batteries at a rate of one every couple of days (the first one lasted almost a year). I called Stages, customer support was immediate, personable, and easy. Fellow took me through a couple of diagnostics and felt that since a tab on the battery cover had broken, and tolerances to hold the battery are tight it was probably that. He sent a few extra covers to me, opened then closed the service ticket so that if there were any other problems I could reference it.

Got the new covers, put in a new battery worked for a few days and then this past Saturday right before a Time Trial (D'oh), it punked out again.

Called Stages on Monday, told the girl what happened and that I thought it was as if the meter wasn't shutting down so the battery was constantly being drained. She rightfully mentioned (not in a condescending way) that since the battery life is 200 hours it probably wasn't being drained but perhaps shifting in the spot and losing contact.

Either way, within 5 minutes of looking, taking pics, and talking to her she had a new arm on it's way, UPS overnight with a return label to send the old one back. I'm not sure what the warranty period is but I'm slightly over a year. She was honest and did mention that in some of the earlier 9000 models there had been some play in the battery area, but she didn't say it in a negative way, more just an acknowledgement that a challenge existed and that they would take care of it.

In my line of business we go by the philosophy that inevitably something is going to go wrong, whether in service, or product, or just a guest's perception. I tell our team time and time again that how we recover from any problems is what defines us as individuals and as a company. In my eyes both people I dealt with at Stages handled the situations before them incredibly well, they empathized, and attempted to fix the problems as they saw them in a quick and realistic fashion. Kudos to them.
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Old 07-30-14, 07:12 AM
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Everything I've read about Stages' customer service has been good, so I'm not too surprised they took care of you. I haven't had any issues with mine, but it's nice to know that if anything happens it won't be difficult to get things fixed
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Old 07-30-14, 03:15 PM
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Originally Posted by Nebby10 View Post
Everything I've read about Stages' customer service has been good, so I'm not too surprised they took care of you. I haven't had any issues with mine, but it's nice to know that if anything happens it won't be difficult to get things fixed
Agreed. After I had the battery issue I did a quick google search and sure enough it seems like some have had it and each time they were well looked after. I'm hopeful to have no more issues.
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Old 07-30-14, 03:52 PM
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Kudos to Stages

Mine was replaced earlier this year about a year after getting it originally. My shop which handled things said issue was the battery compartment was not well sealed in early models and moisture could get in there. My meter died completely shortly after washing my bike (no hose, just bucket of soapy water). Before that I was going thru batteries such that I was carrying spares on my rides. Since it was replaced I have had no problems and have yet to replace battery.
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Old 07-31-14, 10:27 AM
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Originally Posted by Beachgrad05 View Post
Mine was replaced earlier this year about a year after getting it originally. My shop which handled things said issue was the battery compartment was not well sealed in early models and moisture could get in there. My meter died completely shortly after washing my bike (no hose, just bucket of soapy water). Before that I was going thru batteries such that I was carrying spares on my rides. Since it was replaced I have had no problems and have yet to replace battery.
That's good to hear. It wouldn't surprise me about the sealing of the compartment. I had heard that as well. Hoping that I'll be good now, pleased that they sent it overnight.
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Old 07-31-14, 03:21 PM
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Since you have a Stages power meter, what power value does it give you exactly assuming that your stronger leg is the right side.
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