Go Back  Bike Forums > Bike Forums > Road Cycling
Reload this Page >

ProBikeKit Customs Charge - First Time for Me

Notices
Road Cycling “It is by riding a bicycle that you learn the contours of a country best, since you have to sweat up the hills and coast down them. Thus you remember them as they actually are, while in a motor car only a high hill impresses you, and you have no such accurate remembrance of country you have driven through as you gain by riding a bicycle.” -- Ernest Hemingway

ProBikeKit Customs Charge - First Time for Me

Old 09-02-14, 07:01 AM
  #1  
datlas 
Beyond Bogus
Thread Starter
 
datlas's Avatar
 
Join Date: Dec 2007
Location: Malvern, PA (20 miles West of Philly)
Posts: 28,770

Bikes: 1986 Alpine (steel road bike), 2009 Ti Habenero, 2013 Specialized Roubaix

Mentioned: 399 Post(s)
Tagged: 2 Thread(s)
Quoted: 8922 Post(s)
Liked 160 Times in 103 Posts
ProBikeKit Customs Charge - First Time for Me

Just a friendly heads up to my 41 brethren who use PBK (and possibly other UK sites).

Most of us know that PBK has excellent prices for schwag. I have ordered from them many times in the past few years, probably a total of 10 times. Never had problems. Delivery time is sometimes a few weeks, but no big whoop. Never had any customs issues....untill....

I recently placed an order for some shifters and other parts. Total price was about $370. I got an email stating that I owe $1.29 in customs, which does not seem bad, but apparently their customs is outsourced to "aircitypost" and there is an advancement fee of $6.50 and a handling fee of $15, so I just had to cough up $22.79 to get my package.

Just a friendly warning to include this in your calculations. I don't quite know what triggers this, but be aware.
__________________
Originally Posted by rjones28 View Post
Addiction is all about class.
datlas is online now  
Old 09-02-14, 07:17 AM
  #2  
canam73
Senior Member
 
Join Date: Jun 2007
Location: Haunchyville
Posts: 6,390
Mentioned: 4 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Sounds like this international pirate thing has hit home.
canam73 is offline  
Old 09-02-14, 07:48 AM
  #3  
rpenmanparker 
Senior Member
 
rpenmanparker's Avatar
 
Join Date: Dec 2009
Location: Houston, TX
Posts: 28,479

Bikes: 1990 Romic Reynolds 531 custom build, Merlin Works CR Ti custom build, super light Workswell 066 custom build

Mentioned: 103 Post(s)
Tagged: 1 Thread(s)
Quoted: 6393 Post(s)
Likes: 0
Liked 9 Times in 9 Posts
Not the first recent report about this. Apparently it is becoming standard.
__________________
Robert

Originally Posted by LAJ View Post
No matter where I go, here I am...
rpenmanparker is offline  
Old 09-02-14, 07:56 AM
  #4  
datlas 
Beyond Bogus
Thread Starter
 
datlas's Avatar
 
Join Date: Dec 2007
Location: Malvern, PA (20 miles West of Philly)
Posts: 28,770

Bikes: 1986 Alpine (steel road bike), 2009 Ti Habenero, 2013 Specialized Roubaix

Mentioned: 399 Post(s)
Tagged: 2 Thread(s)
Quoted: 8922 Post(s)
Liked 160 Times in 103 Posts
I accept this. But I am curious to know what is the trigger, anyone know?
__________________
Originally Posted by rjones28 View Post
Addiction is all about class.
datlas is online now  
Old 09-02-14, 08:11 AM
  #5  
rpenmanparker 
Senior Member
 
rpenmanparker's Avatar
 
Join Date: Dec 2009
Location: Houston, TX
Posts: 28,479

Bikes: 1990 Romic Reynolds 531 custom build, Merlin Works CR Ti custom build, super light Workswell 066 custom build

Mentioned: 103 Post(s)
Tagged: 1 Thread(s)
Quoted: 6393 Post(s)
Likes: 0
Liked 9 Times in 9 Posts
My guess is governmental pressure. I imagine US customs isn't accepting the "gift" BS anymore.
__________________
Robert

Originally Posted by LAJ View Post
No matter where I go, here I am...
rpenmanparker is offline  
Old 09-02-14, 09:06 AM
  #6  
THSdrummer
Senior Member
 
THSdrummer's Avatar
 
Join Date: Dec 2012
Location: Missouri
Posts: 662

Bikes: '12 CAAD10 3, '88 Raleigh Talon

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I've heard a few stories about this recently giving the idea that it is increasing recently. I almost ordered a Catlike off of a UK site since it was below wholesale (at least, I imagined it was). I was a bit worried about the customs charges, but since they sold out by the time I was going to commit, I cannot confirm or deny it.

Shame. It was putting some pressure on US retailers. I know a lot of it has to do with companies though.

I just don't understand the US mark-up. Why do Continential GP4000s go for $40 in UK, but $70 in the USA? I know it doesn't cost $30/tire to import them to the USA. Same goes for Shimano and Campy parts. About the only thing the USA has an advantage on is Castelli apparel. Even $250 Giordana bibs in the USA are ~$100 in the UK....
THSdrummer is offline  
Old 09-02-14, 09:22 AM
  #7  
RollCNY
Speechless
 
RollCNY's Avatar
 
Join Date: Jun 2011
Location: Central NY
Posts: 8,788

Bikes: Felt Brougham, Lotus Prestige, Cinelli Xperience,

Mentioned: 20 Post(s)
Tagged: 1 Thread(s)
Quoted: 89 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I have ordered from Ribble probably 6-10 times, and received my first custom's hit on the last order. The order included wheels, so it was a large box, and I assumed that to be the trigger. Customs totaled $40 on a $700 order, and the savings more than offset it.

I just placed an order last night with Ribble, and it should be a much smaller package. I will let you know how it fares, but if past history is an indication, it should sail through.
RollCNY is offline  
Old 09-02-14, 09:40 AM
  #8  
dalava
Senior Member
 
Join Date: Jun 2008
Location: Northern VA
Posts: 3,239

Bikes: Moots Vamoots, Colnago C60, Santa Cruz Stigmata CC, and too many other bikes I don't ride

Mentioned: 7 Post(s)
Tagged: 0 Thread(s)
Quoted: 145 Post(s)
Likes: 0
Liked 4 Times in 4 Posts
Random check, I believe.
dalava is offline  
Old 09-02-14, 09:49 AM
  #9  
slowgo
Senior Member
 
Join Date: Apr 2005
Posts: 227

Bikes: '14 Giant TCR Composite 1, '12 Lynskey Cooper

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 5 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I have ordered a few things from those sites, and although the boxes are trashed by the time I get them, I've never paid and duties (or the BS fees). I think that is all centered in one port of entry. I live in south Florida so I think my parcels probably enter the country through Miami, not New York so maybe I avoid them.
slowgo is offline  
Old 09-02-14, 10:12 AM
  #10  
MikeyBoyAz
Middle-Aged Member
 
MikeyBoyAz's Avatar
 
Join Date: Apr 2011
Location: Mesa, AZ
Posts: 2,276

Bikes: Bianchi Infinito CV 2014, TREK HIFI 2011, Argon18 E-116 2013

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 24 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
The interwebs have a large pool of experiences with "AirCityPost." I have read more than once that the forum poster declines the package due to the customs fees from the third party, but the package still ends up being delivered. Interesting thought. In the event it isn't delivered, one simply has to dispute it on the CC/P@YP@L.
MikeyBoyAz is offline  
Old 09-02-14, 10:17 AM
  #11  
bruin11
Senior Member
 
Join Date: Jun 2004
Posts: 363

Bikes: Lynskey Helix, Serotta Fierta IT, Torelli, Raleigh Carbon Revenio 3.0

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by RollCNY View Post
I have ordered from Ribble probably 6-10 times, and received my first custom's hit on the last order. The order included wheels, so it was a large box, and I assumed that to be the trigger. Customs totaled $40 on a $700 order, and the savings more than offset it.

I just placed an order last night with Ribble, and it should be a much smaller package. I will let you know how it fares, but if past history is an indication, it should sail through.
Who delivered the package.
bruin11 is offline  
Old 09-02-14, 11:07 AM
  #12  
RollCNY
Speechless
 
RollCNY's Avatar
 
Join Date: Jun 2011
Location: Central NY
Posts: 8,788

Bikes: Felt Brougham, Lotus Prestige, Cinelli Xperience,

Mentioned: 20 Post(s)
Tagged: 1 Thread(s)
Quoted: 89 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by bruin11 View Post
Who delivered the package.
USPS has delivered all of my packages. Funny thing is that they delivered the one that had customs duty without collecting it. When I went in to the Post Office to pay it, they had no idea how to collect it.
RollCNY is offline  
Old 09-02-14, 05:44 PM
  #13  
xjustice09x
Senior Member
 
Join Date: Sep 2010
Posts: 345

Bikes: 2012 BMC SLR01, 2012 Yeti ASR5, 2013 Trek Crockett

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I got charged a customs fee last year for a sram red groupset from Merlin cycles. My 5 or 6 orders from the UK (chain reaction and PBK) before that I never got charged.

I just ordered some GP4K tires last week from merlin cycles. Even if I get charged its still way cheaper than buying them locally.
xjustice09x is offline  
Old 09-02-14, 09:31 PM
  #14  
mox
Senior Member
 
Join Date: Apr 2014
Location: Ontario Canada
Posts: 95
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I've started asking all online retailers what carrier they use, and if that carrier charges any type of brokerage fee, I shop elsewhere.
mox is offline  
Old 09-03-14, 03:26 AM
  #15  
cyclebycle13
Super WW
 
Join Date: Jul 2008
Location: NY (state)
Posts: 621

Bikes: A really light one and a really heavy one.

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 54 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
USPS is the cheapest/fairest and getting charged is hit or miss. PBK and a few others are now using 3rd parties which seems like a money making scheme.
If it was a customs charge from USPS they caught it in customs. A few years back I purchased a frameset from the UK & it came USPS. The size must have done it because I got hit w/ the 11% customs charge. The USPS collection fee was only 5.50. Fortunately, I was able to show I use the frame for commuting to work and I got the $150+ back.
cyclebycle13 is offline  
Old 09-03-14, 04:48 AM
  #16  
Rowan
Senior Member
 
Join Date: Jun 2003
Posts: 16,750
Mentioned: 124 Post(s)
Tagged: 0 Thread(s)
Quoted: 1433 Post(s)
Liked 24 Times in 16 Posts
There may well be a declared value threshold that triggers the Customs' interest.
Rowan is offline  
Old 09-03-14, 04:54 AM
  #17  
evrythngsgngrn
. . .
 
Join Date: May 2013
Location: Ottawa ON, CA
Posts: 414

Bikes: '96 Wheeler 7980, 2013 SuperSix-4, 2013 Felt F75X, 2015 Apollo Giro

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 8 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
In Canada it seems to depend on whether they try to charge duty on the item. If they need to collect money at the door, there are added handling fees. I was aware of the handling fee and the tax, but was incorrectly charged duty as well which seemed to trigger the extra handling fee. Bike parts in Canada are duty free, but someone at the border incorrectly labelled my parts as 'bikes - other' which includes duty, instead of 'bike parts - other' which is duty free. Here at least they have a refund procedure for incorrectly classified items to get the duty/taxes back, but the handling fee is on the Canada Post side.
evrythngsgngrn is offline  
Old 09-03-14, 10:17 AM
  #18  
rms13
Senior Member
 
Join Date: Apr 2013
Location: SoCal
Posts: 6,517
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 273 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Out of curiosity, anyone have customs issues with Merlin lately? I just bought a group from Ribble (first time buying anything from UK) and had no issues. Merlin has good prices on crankset that I might get
rms13 is offline  
Old 09-03-14, 01:51 PM
  #19  
Dunbar
Senior Member
 
Dunbar's Avatar
 
Join Date: Apr 2010
Location: SoCal
Posts: 3,079

Bikes: Roubaix SL4 Expert , Cervelo S2

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 85 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
OP, you are lucky it was only $22.79. A lot of people get dinged for import duties on top of that.

Lots of bickering about this over on RBR. I can't believe these companies are choosing to ship this stuff UPS/DHL/Fedex which ends up totally $crewing over their US based customers. Ribble seems to be the only one left that doesn't do this (at least not intentionally.) I didn't get hit with anything on my recent 5800 order from them.
Dunbar is offline  
Old 09-03-14, 03:34 PM
  #20  
shelbyfv
Senior Member
 
shelbyfv's Avatar
 
Join Date: Jun 2007
Posts: 5,529
Mentioned: 20 Post(s)
Tagged: 0 Thread(s)
Quoted: 1201 Post(s)
Liked 201 Times in 133 Posts
The Ribble/USPS connection is great. Stuff comes in just a few days, as fast as the US based sellers.
shelbyfv is offline  
Old 09-03-14, 03:55 PM
  #21  
rms13
Senior Member
 
Join Date: Apr 2013
Location: SoCal
Posts: 6,517
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 273 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by shelbyfv View Post
The Ribble/USPS connection is great. Stuff comes in just a few days, as fast as the US based sellers.
I just placed my first order with them . Got a group set a few other parts. Free shipping and had it at my house in CA in about 5 days
rms13 is offline  
Old 09-03-14, 10:24 PM
  #22  
Dunbar
Senior Member
 
Dunbar's Avatar
 
Join Date: Apr 2010
Location: SoCal
Posts: 3,079

Bikes: Roubaix SL4 Expert , Cervelo S2

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 85 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Originally Posted by rms13 View Post
Free shipping and had it at my house in CA in about 5 days
My 5800 group from Ribble only took 4 days. It's nice having all of the BA and Virgin Atlantic flights that go to LAX every day
Dunbar is offline  
Old 09-03-14, 10:40 PM
  #23  
Jazzy Hands
Senior Member
 
Jazzy Hands's Avatar
 
Join Date: Sep 2010
Location: Palo Alto, CA
Posts: 221

Bikes: BMC TeamMachine, CAAD9, CAD R1000

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I think its really random ... received a full Dura Ace group from Merlin last month without charge. It was delivered by UPS.
Jazzy Hands is offline  
Old 09-04-14, 11:28 AM
  #24  
Looigi
Senior Member
 
Looigi's Avatar
 
Join Date: Dec 2010
Posts: 8,950
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 12 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Agree that Ribble USPS is usually good, but on occasion I've had stuff get hung up at the US port of entry for a week or more so total time en-route up to 2 weeks. This has also happened from other UK vendors. For that reason I don't order stuff from them I absolutely want right away. Never any duty or customs fees so far.
Looigi is offline  
Old 09-04-14, 11:36 AM
  #25  
Slackerprince
Redefining Lazy
 
Slackerprince's Avatar
 
Join Date: Apr 2008
Location: Tampa via PDX, Summers on LV-426
Posts: 1,923

Bikes: 2013 Cannondale Synapse 5 105, 2013 Giant Escape 3

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 12 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I've used PBK over the years, but I'm pretty well set with everything I need.
If I need anything in the future, I'll be using Performance or Nashbar for their GREAT return policy.
I will also use USA e-bay or poke around on the net.
I don't like surprises, especially $ surprises.

S
Slackerprince is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright © 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.