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Search: Posts Made By: Mark Bickerton
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Forum: Folding Bikes
10-29-18, 03:50 AM
Replies: 275
Views: 96,720
Posted By Mark Bickerton

Hi All, I see my name appearing again as a...

Hi All,
I see my name appearing again as a helpful contact! (Yes, I still believe in old fashioned customer service!)
Here is my advice.
Tern have comprehensive and robust processes for fully...
Forum: Folding Bikes
08-10-17, 04:07 AM
Replies: 275
Views: 96,720
Posted By Mark Bickerton

Yan, I doubt either Dahon or Tern would...

Yan,

I doubt either Dahon or Tern would have wasted money on expensive lawyers persuing frivolous claims.

Mark
Forum: Folding Bikes
08-08-17, 05:38 AM
Replies: 275
Views: 96,720
Posted By Mark Bickerton

Hi TCS, I know nothing of any law suits against...

Hi TCS,
I know nothing of any law suits against DownTube, frivolous or otherwise.
I do know that Tern will defend its IP where necessary.
And as far as i am concerned, I do not set myself up as a...
Forum: Folding Bikes
08-07-17, 07:18 AM
Replies: 275
Views: 96,720
Posted By Mark Bickerton

Thank you Blakcloud! Stepping up to the plate...

Thank you Blakcloud!
Stepping up to the plate is part of the job.
Everyone at Tern is dedicated to making great bikes and when it goes wrong (and it sometimes does) the best course of action for...
Forum: Folding Bikes
08-07-17, 04:14 AM
Replies: 275
Views: 96,720
Posted By Mark Bickerton

Hi Alex, I am sorry to hear that you are...

Hi Alex,
I am sorry to hear that you are disappointed in your Tern bike and the service you have had.
If you think I can be of any help please email me directly and I will do what I can.
My email...
Forum: Folding Bikes
05-04-17, 05:25 AM
Replies: 275
Views: 96,720
Posted By Mark Bickerton

Hi Danthem, Please email me with all the...

Hi Danthem,

Please email me with all the details of your bike so I can try to get things moving ASAP:

Proof of purchase including Date and place:
Dealer name and contact info:
Model of bike:...
Forum: Folding Bikes
05-04-17, 05:03 AM
Replies: 275
Views: 96,720
Posted By Mark Bickerton

You can find official Tern Videos here:...

You can find official Tern Videos here: youtube.com/user/ternbicycles/videos

Here is the one for adjusting the OCL joint: youtube.com/watch?v=Yo1Yy_KZvc0

There are other videos that are only...
Forum: Folding Bikes
05-04-17, 02:10 AM
Replies: 275
Views: 96,720
Posted By Mark Bickerton

Hi berlinonaut, I have your email in my...

Hi berlinonaut,

I have your email in my inbox and will respond via email.

Everyone... please get proper advice from your Tern or Bickerton dealer or contact Tern or Bickerton through the tern...
Forum: Folding Bikes
04-24-17, 05:41 AM
Replies: 275
Views: 96,720
Posted By Mark Bickerton

If anyone needs to have confirmation about a...

If anyone needs to have confirmation about a specific bike or frame, then the first thing to do is to ask the dealer who supplied the bike, as they should be aware of any issues.... or at least they...
Forum: Folding Bikes
04-18-17, 10:38 AM
Replies: 275
Views: 96,720
Posted By Mark Bickerton

Hi All, Just for the record, as soon as this...

Hi All,
Just for the record, as soon as this was brought to Tern Global's attention, I was alerted and stepped in. Normally a retailer would get support from his supplying distributor, but as I...
Forum: Folding Bikes
03-24-17, 11:52 AM
Replies: 275
Views: 96,720
Posted By Mark Bickerton

Hi Ed, I am sorry you are having problems...

Hi Ed,

I am sorry you are having problems with service on your Tern Bicycle.

Your email to the Tern contact email address dated 21st March is already subject of an internal correspondence at...
Showing results 1 to 11 of 11


 
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