BD Warranty Repair - The Real Test!
10-03-09 | 09:37 AM
#1
Thread Starter
Legs; OK! Lungs; not!
Joined: Apr 2009
Posts: 2,096
Likes: 10
From: Coral Springs, FL
Bikes: ''09 Motobecane Immortal Pro (Yellow), '02 Diamondback Hybrid, '09 Lamborghini Viaggio, ''11 Cervelo P2
BD Warranty Repair - The Real Test!
Got a BD Immortal Pro CF bike back in March. Probably have about 2K on it, and love every minute. Well, at least until this morning. I was stopped at a stop light about 6:30 AM on my way for a metric century. The light changed, and as I started to pull away there was this god-awful "sprang" and the chain came off. I hobbled back to the curb, and what do you know. My Ultegra rear derailer was a mangled mess hanging off by the cable. 
I've had no problem with the derailer save a minor adjustment after about 300 miles. There was not warning or other indications. I always down shift when I'm approaching a stop, so I was in low gear.
I'm about to call BD to arrange a warranty replacement. I'll keep you posted on how it goes.
Meanwhile I've got to call a buddy who has a spare RD I can borrow.
BTW, I walked home about 5 miles, put the pedals on the beater bike, pumped up the tires, and got in a good solo. Gotta go to www.RidewithGPS.com and map my route. I probably did about 50 miles.
I've had no problem with the derailer save a minor adjustment after about 300 miles. There was not warning or other indications. I always down shift when I'm approaching a stop, so I was in low gear.
I'm about to call BD to arrange a warranty replacement. I'll keep you posted on how it goes.
Meanwhile I've got to call a buddy who has a spare RD I can borrow.
BTW, I walked home about 5 miles, put the pedals on the beater bike, pumped up the tires, and got in a good solo. Gotta go to www.RidewithGPS.com and map my route. I probably did about 50 miles.
Last edited by bobthib; 10-03-09 at 09:42 AM.
10-03-09 | 09:46 AM
#3
Dirt-riding heretic
Joined: Aug 2005
Posts: 17,413
Likes: 8
From: Gig Harbor, WA
Bikes: Lynskey R230/Red, Blue Triad SL/Red, Cannondale Scalpel 3/X9
I was thinking the same thing. Now we know exactly how this will play out.
OP-it was probably a chain failure that trashed the derailleur. May or may not be covered if you have 2000 miles on it. I honestly wouldn't hold it against a company for not covering this one.
OP-it was probably a chain failure that trashed the derailleur. May or may not be covered if you have 2000 miles on it. I honestly wouldn't hold it against a company for not covering this one.
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10-03-09 | 11:14 AM
#6
Randomhead
Joined: Aug 2008
Posts: 25,930
Likes: 4,825
From: Happy Valley, Pennsylvania
One of the reasons OEMs get an OEM discount is that they are supposed to handle the warranty issues themselves. Glad the OP didin't wipe out the rear triangle, I drove 150 miles Thursday night to pick someone up that had something like this happen on a 1200k ride. Derailleur hangar was bent into a "J" shape.
10-03-09 | 11:30 AM
#7
how is this bikedirects fault?
10-03-09 | 12:01 PM
#9
aka Phil Jungels
Joined: Apr 2005
Posts: 8,234
Likes: 91
From: North Aurora, IL
Bikes: 08 Specialized Crosstrail Sport, 05 Sirrus Comp
If teh bike has a even one year "complete" warantee, it doesn't matter which part caused the damage, chain or derailleur. The bike is a max of 7 months old.
The warrantee should still be good for all of the damage.
The warrantee should still be good for all of the damage.
10-03-09 | 12:37 PM
#10
Double Secret Probation
Joined: Aug 2005
Posts: 2,578
Likes: 4
From: Eastern Indiana
Bikes: Madone 6 series SSL, Cannondale CX9, Trek TTX, Trek 970, Trek T2000
10-03-09 | 12:48 PM
#11
175mm crank of love
Joined: Apr 2007
Posts: 3,387
Likes: 0
A shill is an associate of a person selling goods or services or a political group, who pretends no association to the seller/group and assumes the air of an enthusiastic customer. The intention of the shill is, using crowd psychology, to encourage others unaware of the set-up to purchase said goods or services or support the political group's ideological claims. Shills are often employed by confidence artists. The term plant is also used.
Shilling is illegal in many circumstances and in many jurisdictions[1] because of the frequently fraudulent and damaging character of their actions. However, if a shill does not place uninformed parties at a risk of loss, but merely generates "buzz", the shill's actions may be legal. For example, a person planted in an audience to laugh and applaud when desired (see claque), or to participate in on-stage activities as a "random member of the audience", is a type of legal shill.
"Shill" can also be used pejoratively to describe a critic who appears either all-too-eager to heap glowing praise upon mediocre offerings, or who acts as an apologist for glaring flaws. In this sense, they would be an implicit "shill" for the industry at large, possibly because their income is tied to its prosperity.
-wiki
Shilling is illegal in many circumstances and in many jurisdictions[1] because of the frequently fraudulent and damaging character of their actions. However, if a shill does not place uninformed parties at a risk of loss, but merely generates "buzz", the shill's actions may be legal. For example, a person planted in an audience to laugh and applaud when desired (see claque), or to participate in on-stage activities as a "random member of the audience", is a type of legal shill.
"Shill" can also be used pejoratively to describe a critic who appears either all-too-eager to heap glowing praise upon mediocre offerings, or who acts as an apologist for glaring flaws. In this sense, they would be an implicit "shill" for the industry at large, possibly because their income is tied to its prosperity.
-wiki
10-03-09 | 12:52 PM
#12
Thread Starter
Legs; OK! Lungs; not!
Joined: Apr 2009
Posts: 2,096
Likes: 10
From: Coral Springs, FL
Bikes: ''09 Motobecane Immortal Pro (Yellow), '02 Diamondback Hybrid, '09 Lamborghini Viaggio, ''11 Cervelo P2
A shill is an associate of a person selling goods or services or a political group, who pretends no association to the seller/group and assumes the air of an enthusiastic customer. The intention of the shill is, using crowd psychology, to encourage others unaware of the set-up to purchase said goods or services or support the political group's ideological claims. Shills are often employed by confidence artists. The term plant is also used.
Shilling is illegal in many circumstances and in many jurisdictions[1] because of the frequently fraudulent and damaging character of their actions. However, if a shill does not place uninformed parties at a risk of loss, but merely generates "buzz", the shill's actions may be legal. For example, a person planted in an audience to laugh and applaud when desired (see claque), or to participate in on-stage activities as a "random member of the audience", is a type of legal shill.
"Shill" can also be used pejoratively to describe a critic who appears either all-too-eager to heap glowing praise upon mediocre offerings, or who acts as an apologist for glaring flaws. In this sense, they would be an implicit "shill" for the industry at large, possibly because their income is tied to its prosperity.
-wiki
Shilling is illegal in many circumstances and in many jurisdictions[1] because of the frequently fraudulent and damaging character of their actions. However, if a shill does not place uninformed parties at a risk of loss, but merely generates "buzz", the shill's actions may be legal. For example, a person planted in an audience to laugh and applaud when desired (see claque), or to participate in on-stage activities as a "random member of the audience", is a type of legal shill.
"Shill" can also be used pejoratively to describe a critic who appears either all-too-eager to heap glowing praise upon mediocre offerings, or who acts as an apologist for glaring flaws. In this sense, they would be an implicit "shill" for the industry at large, possibly because their income is tied to its prosperity.
-wiki
10-03-09 | 12:58 PM
#14
staring at the mountains
Joined: Mar 2005
Posts: 4,576
Likes: 218
From: Castle Pines, CO
Bikes: Obed GVR, Fairdale Goodship, Salsa Timberjack 29
is the hanger bent? I'm also curious how BD will handle this; if the derailleur wasn't installed properly or adjusted, it coulda been a ticking time bomb...
10-03-09 | 01:10 PM
#15
Senior Member
Joined: Feb 2009
Posts: 161
Likes: 0
From: SW Indiana
OP,
Don't let that shill thing bother you. Just about every time BD is mentioned in this thread, especially if it may possibly be positive, a small group on this forum use the "shill" word.
I don't know why and I don't particularly care. It just happens, justified or not.
Best regards,
Mike
Don't let that shill thing bother you. Just about every time BD is mentioned in this thread, especially if it may possibly be positive, a small group on this forum use the "shill" word.
I don't know why and I don't particularly care. It just happens, justified or not.
Best regards,
Mike
10-03-09 | 01:11 PM
#16
Portland Fred
Joined: Oct 2005
Posts: 11,553
Likes: 54
Bikes: Custom Winter, Challenge Seiran SL, Fuji Team Pro, Cattrike Road/Velokit, РOS hybrid
10-03-09 | 02:47 PM
#18
Senior Member
Joined: Jan 2008
Posts: 644
Likes: 0
From: Seattle
Bikes: Scott scale 29er, Gary fisher Rig SS 29er, Fuji Cross pro, Novara Randonee, Scattante TI custom build, Fuji Team
doesnt sound like a shill to me. Sounds more like someone that wants lots of press coverage to warrantee something that may not be necessarily be covered as a defect/warrantee
10-03-09 | 03:04 PM
#19
Senior Member
Joined: Oct 2002
Posts: 10,664
Likes: 7
From: Someplace trying to figure it out
Bikes: Cannondale EVO, CAAD9, Giant cross bike.
Second, depending on what it all looks like, it may or may not be covered. For example if he had a SRAM chainlink that broke, there's a recall on those. And subsequent damage would also be covered. But it's going to be hard to prove since he probably would not have the part.
Here's the issue: The OP is on his own. He'll have to ship the whole bike back to Mike for review, then be told yes or no. Then have it shipped back either repaired or not, depending. If not, then the OP gets to go off on his own and get the problem fixed. Hopefully, you are riding by Thanksgiving.
In the LBS world, you bring it to the shop. If it was me, even if not under warranty, I'd sell you a derailleur at cost just to keep you as a customer. And you wouldn't have to wait for a month or so for some unseen person to look at your bike, where since they don't have to look you in the eye it's a heckuva lot easier to say "no" and send you on your way with a shipping bill.
Have fun.
This is the cost of doing business.
If it was me, I'd just go to a shop and get it fixed unless you want to mess around with this for a month or two.
A WARRANTY is for MANUFACTURER'S DEFECTS. Not for JRA's. That can only be determined by the manufacturer or their representative.
10-03-09 | 06:55 PM
#23
Senior Member
Joined: Jan 2008
Posts: 644
Likes: 0
From: Seattle
Bikes: Scott scale 29er, Gary fisher Rig SS 29er, Fuji Cross pro, Novara Randonee, Scattante TI custom build, Fuji Team
First, it's spelled "warranty". If you ever want anyone to take you seriously, learn to commuicate like you were not taught in a government school.
Second, depending on what it all looks like, it may or may not be covered. For example if he had a SRAM chainlink that broke, there's a recall on those. And subsequent damage would also be covered. But it's going to be hard to prove since he probably would not have the part.
Here's the issue: The OP is on his own. He'll have to ship the whole bike back to Mike for review, then be told yes or no. Then have it shipped back either repaired or not, depending. If not, then the OP gets to go off on his own and get the problem fixed. Hopefully, you are riding by Thanksgiving.
In the LBS world, you bring it to the shop. If it was me, even if not under warranty, I'd sell you a derailleur at cost just to keep you as a customer. And you wouldn't have to wait for a month or so for some unseen person to look at your bike, where since they don't have to look you in the eye it's a heckuva lot easier to say "no" and send you on your way with a shipping bill.
Have fun.
This is the cost of doing business.
If it was me, I'd just go to a shop and get it fixed unless you want to mess around with this for a month or two.
A WARRANTY is for MANUFACTURER'S DEFECTS. Not for JRA's. That can only be determined by the manufacturer or their representative.
Second, depending on what it all looks like, it may or may not be covered. For example if he had a SRAM chainlink that broke, there's a recall on those. And subsequent damage would also be covered. But it's going to be hard to prove since he probably would not have the part.
Here's the issue: The OP is on his own. He'll have to ship the whole bike back to Mike for review, then be told yes or no. Then have it shipped back either repaired or not, depending. If not, then the OP gets to go off on his own and get the problem fixed. Hopefully, you are riding by Thanksgiving.
In the LBS world, you bring it to the shop. If it was me, even if not under warranty, I'd sell you a derailleur at cost just to keep you as a customer. And you wouldn't have to wait for a month or so for some unseen person to look at your bike, where since they don't have to look you in the eye it's a heckuva lot easier to say "no" and send you on your way with a shipping bill.
Have fun.
This is the cost of doing business.
If it was me, I'd just go to a shop and get it fixed unless you want to mess around with this for a month or two.
A WARRANTY is for MANUFACTURER'S DEFECTS. Not for JRA's. That can only be determined by the manufacturer or their representative.
I got caught up in making up words too... oh well. The only thing worse than dewdspe4k is the person harping on spelling and grammar. I type on the fly and dont look back. I dont really care to whine back about the grammatical errors in your posting, so please, lay off the lecture. It makes you look stupid.
As far as the thread goes, isnt there some sort of disclaimer regarding having it inspecting/pieced together by a mechanic? I wonder how often that line comes back as grounds for denial....
10-03-09 | 07:15 PM
#24
serious cyclist
Joined: Apr 2009
Posts: 21,147
Likes: 3,687
From: Austin
Bikes: S1, R2, P2
10-03-09 | 07:32 PM
#25
location:northern Ohio
Joined: Jul 2006
Posts: 3,589
Likes: 1
First, it's spelled "warranty". If you ever want anyone to take you seriously, learn to commuicate like you were not taught in a government school.
Second, depending on what it all looks like, it may or may not be covered. For example if he had a SRAM chainlink that broke, there's a recall on those. And subsequent damage would also be covered. But it's going to be hard to prove since he probably would not have the part.
Here's the issue: The OP is on his own. He'll have to ship the whole bike back to Mike for review, then be told yes or no. Then have it shipped back either repaired or not, depending. If not, then the OP gets to go off on his own and get the problem fixed. Hopefully, you are riding by Thanksgiving.
In the LBS world, you bring it to the shop. If it was me, even if not under warranty, I'd sell you a derailleur at cost just to keep you as a customer. And you wouldn't have to wait for a month or so for some unseen person to look at your bike, where since they don't have to look you in the eye it's a heckuva lot easier to say "no" and send you on your way with a shipping bill.
Have fun.
This is the cost of doing business.
If it was me, I'd just go to a shop and get it fixed unless you want to mess around with this for a month or two.
A WARRANTY is for MANUFACTURER'S DEFECTS. Not for JRA's. That can only be determined by the manufacturer or their representative.
Second, depending on what it all looks like, it may or may not be covered. For example if he had a SRAM chainlink that broke, there's a recall on those. And subsequent damage would also be covered. But it's going to be hard to prove since he probably would not have the part.
Here's the issue: The OP is on his own. He'll have to ship the whole bike back to Mike for review, then be told yes or no. Then have it shipped back either repaired or not, depending. If not, then the OP gets to go off on his own and get the problem fixed. Hopefully, you are riding by Thanksgiving.
In the LBS world, you bring it to the shop. If it was me, even if not under warranty, I'd sell you a derailleur at cost just to keep you as a customer. And you wouldn't have to wait for a month or so for some unseen person to look at your bike, where since they don't have to look you in the eye it's a heckuva lot easier to say "no" and send you on your way with a shipping bill.
Have fun.
This is the cost of doing business.
If it was me, I'd just go to a shop and get it fixed unless you want to mess around with this for a month or two.
A WARRANTY is for MANUFACTURER'S DEFECTS. Not for JRA's. That can only be determined by the manufacturer or their representative.
Wow,that sucks canal water.
My latest bike the derailer was replaced by a certain "local chain bike store" a year later for free and the complete bike is warranted for life.
But I prefer not to buy new bikes online or mail order,too much time loss issues.