Local bike shop screwed me!
06-09-23, 07:59 AM
#76
Administrator
Join Date: Apr 2005
Location: Hudson Valley, NY
Posts: 33,006
Bikes: Merlin Cyrene '04; Bridgestone RB-1 '92
Mentioned: 325 Post(s)
Tagged: 2 Thread(s)
Quoted: 11975 Post(s)
Liked 6,655 Times
in
3,486 Posts
__________________
See, this is why we can't have nice things. - - smarkinson
Where else but the internet can a bunch of cyclists go and be the tough guy? - - jdon
06-09-23, 08:37 AM
#77
Senior Member
Most people don't lose a receipt quite so quickly. It's only been since November....
Either that or I am a slob and that kind of stuff just piles up indefinitely.
Either that or I am a slob and that kind of stuff just piles up indefinitely.
06-09-23, 09:58 AM
#78
Tragically Ignorant
Join Date: Jun 2018
Location: New England
Posts: 15,613
Bikes: Serotta Atlanta; 1994 Specialized Allez Pro; Giant OCR A1; SOMA Double Cross Disc; 2022 Allez Elite mit der SRAM
Mentioned: 62 Post(s)
Tagged: 0 Thread(s)
Quoted: 8186 Post(s)
Liked 9,098 Times
in
5,054 Posts
The shop never said they didn't recollect having the bike or denying having a record of the consignment.
The shop said they couldn't find the folder of consignment agreements because it is in the middle of a major renovation and it was buried under boxes in the office area.
The bike was sold and the shop did err in mailing the check to the owner, as is the shop's policy, due to the above. The bike was sold a couple of months ago, it sat for approx. 3-4 months in the shop, during the renovation.
The shop dug through the office and did find the consignment agreement, as they said they would, and the digital sales record and the op was paid what he was due.
The shop does well with trade ins, consignments and outright purchases of used bikes.
The shop is now trying to figure out a better way to handle consignment payments though this is the first time they screwed up.
The matter has been resolved to both parties satisfaction.
While any business that accepts consignment sales has a responsibility to conclude the consignment in a timely fashion after the item is sold it is up to the consignee to check on the status of the consignment now and then instead of waiting months. It is also the consignee's responsibility to get a receipt, though it is also the business' responsibility to make sure they give a copy of the agreement to the consignee, of the consignment...signed by all parties of course. But stuff happens and in this case both parties could have/should have done a better job.
I'd say this concludes the questions...
The shop said they couldn't find the folder of consignment agreements because it is in the middle of a major renovation and it was buried under boxes in the office area.
The bike was sold and the shop did err in mailing the check to the owner, as is the shop's policy, due to the above. The bike was sold a couple of months ago, it sat for approx. 3-4 months in the shop, during the renovation.
The shop dug through the office and did find the consignment agreement, as they said they would, and the digital sales record and the op was paid what he was due.
The shop does well with trade ins, consignments and outright purchases of used bikes.
The shop is now trying to figure out a better way to handle consignment payments though this is the first time they screwed up.
The matter has been resolved to both parties satisfaction.
While any business that accepts consignment sales has a responsibility to conclude the consignment in a timely fashion after the item is sold it is up to the consignee to check on the status of the consignment now and then instead of waiting months. It is also the consignee's responsibility to get a receipt, though it is also the business' responsibility to make sure they give a copy of the agreement to the consignee, of the consignment...signed by all parties of course. But stuff happens and in this case both parties could have/should have done a better job.
I'd say this concludes the questions...
Thanks for clarifying this. Putting up the details allowed the OP to answer fairly instead of the vague assertion that things were not as reported which is an insinuation too vague to be answered.
And he confirmed that your version is about right, so I think it was very fair of you to get the owner's perspective on this into the thread. Obviously, that took a bit of effort on your part, so it's commendable.
06-09-23, 11:09 AM
#79
Tragically Ignorant
Join Date: Jun 2018
Location: New England
Posts: 15,613
Bikes: Serotta Atlanta; 1994 Specialized Allez Pro; Giant OCR A1; SOMA Double Cross Disc; 2022 Allez Elite mit der SRAM
Mentioned: 62 Post(s)
Tagged: 0 Thread(s)
Quoted: 8186 Post(s)
Liked 9,098 Times
in
5,054 Posts
Okee-dokee.
Bottom line is this: they took the bike in on consignment, sold it and never contacted the consignee in any way. When the consignee finally checked in and asked about it, it took them three days to check into it. And that’s best case scenario. So either the shop is chock full of ineptitude or someone is full of crap.
Whatever. At the end of the day it doesn’t matter. I got paid for the stupid bike and I doubt I’ll ever go into the place again and I’m quite certain it’s not going to make a huge dent in their revenue. No hard feelings and I wish them well. Heck, probably nothing like that will ever happen again and the shop will do very well and sell lots of bikes and everybody will be happy and we’ll all ride bikes together in paradise.
Bottom line is this: they took the bike in on consignment, sold it and never contacted the consignee in any way. When the consignee finally checked in and asked about it, it took them three days to check into it. And that’s best case scenario. So either the shop is chock full of ineptitude or someone is full of crap.
Whatever. At the end of the day it doesn’t matter. I got paid for the stupid bike and I doubt I’ll ever go into the place again and I’m quite certain it’s not going to make a huge dent in their revenue. No hard feelings and I wish them well. Heck, probably nothing like that will ever happen again and the shop will do very well and sell lots of bikes and everybody will be happy and we’ll all ride bikes together in paradise.
If indeed you have no hard feelings and wish them well, it seems to me you should either change your review to tell the whole story or take it down.
06-09-23, 10:54 PM
#80
Senior Member
Join Date: Apr 2007
Posts: 6,763
Mentioned: 10 Post(s)
Tagged: 0 Thread(s)
Quoted: 1109 Post(s)
Liked 1,200 Times
in
760 Posts
Interesting. This post is almost a week old and the OP bowed out the first day. I assume he realizes both he and the shop made mistakes and doesn't see the point in belaboring it anymore.
Meanwhile this thread has become 3 pages of scrutiny of the OP and the shop. BillyD is right, we will argue about anything.
Meanwhile this thread has become 3 pages of scrutiny of the OP and the shop. BillyD is right, we will argue about anything.
06-11-23, 09:58 AM
#81
Tragically Ignorant
Join Date: Jun 2018
Location: New England
Posts: 15,613
Bikes: Serotta Atlanta; 1994 Specialized Allez Pro; Giant OCR A1; SOMA Double Cross Disc; 2022 Allez Elite mit der SRAM
Mentioned: 62 Post(s)
Tagged: 0 Thread(s)
Quoted: 8186 Post(s)
Liked 9,098 Times
in
5,054 Posts
Case closed
As of today, the Yelp review is gone. OP, I'm glad you finally got paid for the bike and, for what it's worth, I think you did the right thing here.
Likes For livedarklions:
