Wabi customer service
 

Anybody have the inside scoop on what's going on at wabi lately?

I notice they took the customer service IM chat feature off their website. Ive been trying to reach them for a week via email and haven't heard back. Makes me wonder if somethings up at wabi.

The original owner sold the company a while ago to new ownership. From what I've heard on various forums the customer service and quality has dropped since change in ownership. But I haven't dealt with them directly just read other people's complaints

support
 

i message them on facebook and get good response.

richard snook do still step in when the customer service guys are clueless, he he

Probably better luck messaging Zach Gallardo on his Youtube page since he is now the paid schill for Wabi

I've had good response from the new owners, but the last time I talked with them was well over a year ago. I would try to call them. Richard was especially good though and yes, I think he still consults if they have questions. I used to work with him many many years ago in a shop in Charlotte. Good guy.

Lol, true. That channel is basically one long Wabi commercial now.

Seems like he's moved back in to his mom's house and yt is his only job. Maybe Wabi is his ticket to freedom.

re:wabi
Calling them is your best bet. I've chatted with them several times and have never felt confident they had a clue wtf they were doing. The Richard designed frames are good though.

I think they really missed the boat in marketing the Thunder though, which could have been massive for them. It can take huge tires, has Canti's, rack and fender mounts and double bottle cages. It's like a surly wet dream.

Yeah, I mean good for him snagging a sponsorship deal. Hustle hustle and all that.

To his credit, he has given plenty of time to other bike brands despite his relationship with wabi.

Yeah so I just talked to Curtis at Wabi yesterday. Apparently they are just really swamped right now. Makes sense I guess with the shipments of new 2019 specials and stuff, probably a lot of back orders to fill.

Anyway false alarm.

(and about Zach, lay off the dude:lol:. I dont always agree with 100% of his content but its nice to have some fixed gear specific cycling content on youtube. Besides hes always been all gushy about wabi, even before they sponsored him if I recall.)

Yes, I was kind of kidding. From what I can tell he owned his Nature Boy but all of the other bikes he reviews were loaned to him by the companies so he could review them including the Wabi. I assume they let him keep that one for free as part of their deal. He is up front that he is paid by Wabi and he still reviews other stuff and seems to give an honest opinion. The fixie life has definitely declined greatly in popularity and he's one of the few people on youtube that is doing his part to keep it alive

I have been amazed by Curtis and the whole team at Wabi. Their customer service exceeds any company I've dealt with in any industry except maybe Brunswick bowling.

Seems I may have been mistaken about their chat feature too...:innocent:

I was just on their site a second ago and it was up.

My experience with wabi customer service has always been awesome so I'm glad nothing fishy is going on.

Something changed at Wabi. They've moved ops to Aurora, CO. Are the same people involved who bought the company from Richard, or is this new ownership again? Guess the Tulsa thing didn't work out?

That's what I was gonna' say.

Walmart bought Wabi.


-Tim-

U kidding right?