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How to get the best service at LBS...

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How to get the best service at LBS...

Old 07-23-05, 08:24 AM
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Ira in Chi
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How to get the best service at LBS...

It is brutally hot in Chicago. I was working on a guy's ss roadbike on Wednesday, doing a short adjustment that took about a half-hour. Outside the window there was heat distortion coming up off the sidewalks. The customer went for a walk, came back 20 min later, and set a chilled sixpack of Bell's Oberon on the counter. I practicaly dropped my wrench and hugged the guy. Guess who is getting primo service every time he steps in the shop? Guess who is getting discounts?! I officially proclaim next week to be: "Buy Your Mechanic a Beer Week". Trust me, it will pay off thousandfold. Oh and have a few cold ones yourselves. Cheers!
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Old 07-23-05, 09:12 AM
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Originally Posted by Ira in Chi
It is brutally hot in Chicago. I was working on a guy's ss roadbike on Wednesday, doing a short adjustment that took about a half-hour. Outside the window there was heat distortion coming up off the sidewalks. The customer went for a walk, came back 20 min later, and set a chilled sixpack of Bell's Oberon on the counter. I practicaly dropped my wrench and hugged the guy. Guess who is getting primo service every time he steps in the shop? Guess who is getting discounts?! I officially proclaim next week to be: "Buy Your Mechanic a Beer Week". Trust me, it will pay off thousandfold. Oh and have a few cold ones yourselves. Cheers!
Reminds me of my days at Specialized as the shipping manager. Every Friday, at 5:00, the salesman for Yellow Freight would show up w/ a couple of icy cases of Heineken.

All eastbound freight went out on Yellow that next week.

My nickname was The Freight *****.
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Old 07-23-05, 09:14 AM
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Nice! Bell's Oberon...I have been kne deep in the Porter this summer and I am not one bit disappointed!

Yeah - agreed Ira. Some guy swung me a slew of Mircobrewfest beer tickets once b/c I changed his brake cables in the shop lot after hours.
Beer...is there anything it can't do?
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Old 07-23-05, 11:06 AM
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I'd rather they just charge me extra right from the start. Requiring bribes isn't exactly professional business behavior.
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Old 07-23-05, 11:10 AM
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Originally Posted by Fredmertz51
I'd rather they just charge me extra right from the start. Requiring bribes isn't exactly professional business behavior.
It's not a requirement, it's a token of appreciation.
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Old 07-23-05, 11:12 AM
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It's a bribe to get service ahead of people who are paying the advertised price. They should tell their customers that if someone comes in with a bribe, their service work will be delayed.

Last edited by Fredmertz51; 07-23-05 at 11:15 AM. Reason: accuracy
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Old 07-23-05, 11:15 AM
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Originally Posted by Fredmertz51
It's a bribe to get service ahead of people who are paying the advertised price.
You're not real fond of fun, are you?
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Old 07-23-05, 11:17 AM
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I'm real fond of professionalism when I'm paying LBS prices for service.
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Old 07-23-05, 11:21 AM
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im actually waiting for a michigander to send me a pack of Bell's... those boys in kalamazoo really know how to make some firewater!
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Old 07-23-05, 11:24 AM
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Originally Posted by Fredmertz51
I'd rather they just charge me extra right from the start. Requiring bribes isn't exactly professional business behavior.
you'll get the service you pay for - courteous and done.

and if you bring beer, you'll get extra-friendly service and genuine appreciation for your gesture and thoughtfulness, as well as recognition when you go in to do future business. i see no problem with it - we send flowers to other companies who help us out at work.

jim bob was right - not a lot of fun in your life, eh?
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Old 07-23-05, 11:31 AM
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Fun is Fun, Business is Business. Why doesn't the LBS throw in a 6-pack when I'm paying retail prices + and my service work is getting put off? Gosh, that would be fun! I guess its only fun when the LBS is profitting.

Last edited by Fredmertz51; 07-23-05 at 11:47 AM. Reason: accuracy
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Old 07-23-05, 11:42 AM
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picked up some bell's sparkling ale last night. it's an american triple. i've been on the belgian tip this whole summer. so far, nothing has come close to topping unibroue's maudite, a strong red ale. darkhorse's sapient is up on my list too, and i have high hopes for their crooked tree ipa. tonight, though, it's going to have to be a four pack of duvall's (sp?) belgian (i think it's a triple) to make up for this lousy sam adams cherry wheat i'm about to pour down the drain.
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Old 07-23-05, 11:52 AM
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Pacifico allways brightens up the guys at one lbs. The other one i frequent has a liking for guiness. Its not about bribing. Its just a way to show your appreciation. Like tipping your tattoo artist.
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Old 07-23-05, 11:55 AM
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Originally Posted by Fredmertz51
Fun is Fun, Business is Business. Why doesn't the LBS throw in a 6-pack when I'm paying retail prices + and my service work is getting put off? Gosh, that would be fun! I guess its only fun when the LBS is profitting.
OK, fred. Why don't you show me where anybody said they'd move other work to the bottom of the pile? The original poster was already working on the beer-bringer's bike by the time the bike appeared, and [165] got his beer after working on someone's bike after hours.

I'm sorry your shop doesn't like you, but it looks like even beer might not help in your case.
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Old 07-23-05, 11:55 AM
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I love capitalism. Business transactions are far more rewarding than any personal token of any kind. You should have worked harder if you think that you deserved more.
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Old 07-23-05, 12:00 PM
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Originally Posted by goodtobeawake
I love capitalism. Business transactions are far more rewarding than any personal token of any kind. You should have worked harder if you think that you deserved more.
I'm invoicing you for the time I spent reading this.
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Old 07-23-05, 12:43 PM
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Originally Posted by Fredmertz51
It's a bribe to get service ahead of people who are paying the advertised price. They should tell their customers that if someone comes in with a bribe, their service work will be delayed.
**** you. I drive taxi full time and I'm more than happy to open doors, walk old people up stairs, lift luggage into the trunk for weary travelin' folks, turn the meter off when we're stuck at train crossings, etc. I love telling people about my town, the lakes, the good restaraunts and bars, etc. Get this-- people appreciate it.

When a passenger makes a stop they often ask if I need anything-- a soda or water or gum or smokes. People haveoffered me beer on liquor store runs, which I gladly accept, toss in my mess bag and save for later.

Working in the service industry is like that. I don't have to be nice to you, ask how you're doing, give directions or humor your bible-thumping routine, but I do because more often than not-- people appreciate it and tip well. It makes the customers happy, I feel good, and the tips rock.

Tell me you've never tipped a service industry worker well and had it reciprocated. You're either a cheapskate, or you're lying.
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Old 07-23-05, 12:53 PM
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Originally Posted by Fredmertz51
Fun is Fun, Business is Business.

Friends are Friends. I appreciate the help that the LBS girls (yes, girls) do for me, so i'll swing by around closing time on occasion with a six pack. We'll sit around and shoot the **** for a couple of hours. And yes, they do give me a discount on occasion, but it's a loyalty thing, not a bribery thing.
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Old 07-23-05, 12:55 PM
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That guy needs to grow a heart and stop being such a robot. Whatever happened to just dropping by with a six just to say thanks just because you wanted to be nice.

Giving a guy extra fast service or a good price on a part because he dropped in with a six pack is NOT bad business, its fu**** GOOD business. That guy is going to tell everyone he knows what a great shop it is.
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Old 07-23-05, 01:11 PM
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Kinda sad when your "friends" charge you shop rates when helping you with your bike. I've done overhauls and misc. bike work for whom I call friends just for the companionship and, yes, the beer. But I've never charged them shop rates, or anything for that matter. I just don't like business arrangements where I'm expected to pay retail, then add a little extra. But then again it appears that business as usual involves bribery and acting "proper" in the presence of the LBS elite.

Last edited by Fredmertz51; 07-23-05 at 01:18 PM. Reason: accuracy
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Old 07-23-05, 01:17 PM
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Originally Posted by Fredmertz51
I'd rather they just charge me extra right from the start. Requiring bribes isn't exactly professional business behavior.

I am a professional bike mechanic and I don't require bribes. I do pro work on every bike that comes through the doors, regardless. I do, however, remember a nice customer. See, The wrenches at your LBS aren't making ****, and any token of appreciation goes a long way. You don't have to buy beer or tip, just smile and be friendly. And lighten up, while you're at it
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Old 07-23-05, 01:22 PM
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Are we seriously debating this. Asshats all of you! Except the troll. Either that or my man needs to learn to recognize appropriate occassions for tipping.
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Old 07-23-05, 01:23 PM
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Yes Sir, I will lighten up and cheerfully pay whatever beer offerings+shop labor charges any LBS requires, just because you said so.
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Old 07-23-05, 01:31 PM
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how about you learn to do the work yourself and stop wasting a shops time with having them raise and lower your seat.
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Old 07-23-05, 01:33 PM
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But seriously, the troll was the person saying how great it was to get preferential treatment by bribing business professionals.
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