Trackstar NYC - Mail Order Experience
 

I ordered a wheelset from Trackstar a few weeks ago and they finally arrived. Just wanted to comment on the excellent customer service I got from those guys.

First off, they sorted me out with the best price on the wheelset and the build quality is top-notch. The box got damaged in shipping and the area where my address was written was totally gone. Essentially, it was lost in the USPS system for about a week. They followed up, called USPS, found out when it was supposed to get here and consistently contacted me via e-mail and phone to see if they had shown up and if they were OK.

Even though it wasn't their fault, they offered me a nice concession for having to wait the extra time for the wheelset.

If you're looking for track parts and your LBS ain't got it... call Trackstar.

very nice. they have a serious amount of serious parts in the shop too. serious.

Ben: glad you finally got the wheelset. Now your bike is even hotter than before.

[grumble]Not that I'm jealous or anything.[/grumble]

i have ordered twice from them over the summer, great experiences both times. on one occasion i actually got the package the next day. granted, i live on long island, but still.

Nice. Thanks for posting your good experiences w/ a shop. Too often you only hear the bad news about places. It's good to hear a straight up recommendation (and then another one).

Thanks, I'll definately consider them for the next purchase. I've had good results with businesscycles in FL too.

Business Cycles is also a really good spot. I've had excellent experiences with them as well.

go team trackstar. now they just need to start selling those pake and bareknuckles frames online....

Businesscycles is the JAM! Makinos unite and we can all get down.

i've had good results with trackstar as well. international shipping, no problem.