chevahh

And I'm disappointed! My front wheel's dishing is off. Which means I have to email Tony (you know how that goes) and hopefully get a new wheel which is going to take two weeks to get to my house, which means I'll have a bike for two weeks, but I won't be able to use it.

K_phomma

Local
Bike
Shop

chevahh

I
don't
have
the
money
I
just
bought
a
$600
bike

ahand

yeah, if i were you i'd get it redished or relaced at a lbs. it'd be pretty simple for a good wheelsmith.

Velocità

and cost less than $20 which is change compared to $600

chevahh

this is true. but I'm a little disappointed. I just payed $600 for a bike that is "broken" that's unacceptable

operator

$6 spoke key and do it yourself. I mean, you obviously know how to check that it is out of dish. It's pretty simple to make it right.

Velocità

its not broken. wheels often need to be trued/dished when you buy them

Cyclist0383

I feel your pain. I've been waiting literally MONTHS for some cranks from IRO. They were supposed to be shipped with my group buy RR frame which I was told would ship in early March. It shipped in early April (I was very understanding about the delay - problems with the post office). What really cheesed me off though is that the cranks weren't in the package, although they were on the packing list so I paid taxes and duty on them! I called Tony the day I received the package with the missing parts, and he told me he'd send out the cranks.

I called a week after initially contacting him about the missing crank to ask if it had been shipped yet and was told that they would 'ship tomorrow or the next day'. WTF? Today is 'the next day', so I still have no idea if they've been sent yet.

I have bought several times from IRO, and have defended them on this board against charges of bad customer service, but my patience and understanding is really wearing thin at this point.

chevahh

well this is all new to me. What would you guys do? because really I have very little money. lbs? or get a new wheel from tony? I think I'd have to pay for shipping for that wheel though right?

jmichaeldesign

I had to get my IRO's wheel's trued up after a month or so. Just ride it for a little bit, then call it maintenaince.

I however was able to trade a 6 pack for the truing, you might be able to do the same at your LBS.

Velocità

go to your LBS. cheaper. quicker. they are your friends.

operator

The cranks are heavy anyways. You don't want them.

metaljim

just get the LBS to do it. you gotta support your local shops sometimes, and it'll be less of a hassle. just ask a buddy for the money, and treat him to beers one night out or something.

Cyclist0383

The cranks are just fine for city riding.

chevahh

I kinda know what you mean too. sorta. I mean they never get back at emails, and they never answer their phone. which is very very frustrating. but when they do light shines down from heaven and they are some of the nicest, friendliest people around. so I'm kinda stuck in between like you. I guess I'll take all of your advice and just go to an lbs then.

jim-bob

Are you absolutely positive that the wheel is straight in the dropouts?

Cyclist0383

Front wheel dishing? Do you mean it's out of true? Have a friend or an LBS deal with it. It'll be cheap and quick, and you'll be riding a lot sooner than if you start shipping wheels back and forth to be trued.

chevahh

I'm absolutely positively positive. I went to two bike shops, both of which said the same thing: the wheel's dishing was off. so there you go

Velocità

you already went to the shop but didnt think to get it fixed? what did the mechanic say when you walked away?

chevahh

well if you read a few lines up you'll see that I have "very little money". I realize that it would only cost $20, but that's $20 I don't need to spend if i can just get it repaired for free by Tony, which I now know that i can't. So! I'm going to an lbs tomorrow. DONE

thousandsfall

You would pay as much on shipping as you would to get it redished.

frankstoneline

A spoke wrench from the LBS costs like, 8 dollars. Shake out your couch.
Isn't dishing usually achieved by using shorter spokes on one side than the other? Pending he laced a front wheel with spokes for a rear road wheel, the true is probably a little off. no big deal.

stevo9er

Why the crap did you post this here before even contacting Tony. Shipping a new wheel sounds like it is way costlier than having the LBS do it. And maybe Tony could have given you a discount on your next purchase or something.

frankstoneline

Because CLEARLY the benefits will be greater if he stirs a whole bunch of internet tough d00dz into a fury and then threatens a mob scene.