From your 15 posts on here, none have been helpful. At all. Lurking is what you do best - either in an alleyway or on this board, so why don't you go back to it?

Agreed. Cry moar. If you're that concerned where your goods are that you're on "the brink of canceling" just do it. You don't need to talk to Tony - call your credit card company. Just STFU already. If you must ride that badly and can't wait for a decent product go buy a Fuji Track, no, SE Draft from Performance.

gawd this IRO crap gets posted at least once a month...
all complainants use the search function b4 posting wack comments about IRO... or maybe we should make a "not another IRO thread" sticky they can all meet and complain how bad life is because tony is so damn busy and theyre bike/parts/whatever else is late and tony wont answer their emails/phonecalls... better yet just post all IRO complaints in the 'I like discuss (the official stupid thread)'. And all the armchair business advisors can post there important IRO business advice there as well.

:roflmao::roflmao::roflmao:

I live in my mom's basement. :)

cool brag

shut up

ummm, whatever that means?
you just are making an ass out of yourself and i hoped to help you stop.

hahaha, i dont even care if its tony, the local bike shop, or whatever kind of business. im sure the parts are on the way, and if he answered every call and email, they wouldnt be.

YOU HAVE NO CLUE.

im done with this board. maybe i'll be bak in another 4 months to see if this trendy groupthink has died down anymore.

NO! WAIT!!!!! Pleeeeaaaasse dont do that.

IRO email response sucks

the posts raising complaints about a business' CS, is much more valuable than that of those who complain about the posts... on an open discussion forum

They sell them just fine. I have one. My best friend has one. 80% of the people on BF have one.

BTW... great name. Did you come up with that one by yourself, or did you "rebrand" another members name? ;)

Jesus christ, go die with the bed bugs in the McKibben lofts. We all have different standards for customer service, I'm glad Ash built your Pidgeotto (failure for not evolving to Pidegot) and you had a great time. I'm sure he also has the exact same demand and production function as IRO. And I probably will see you in a dark alley by Kellogg's diner while I take out my trash. Remind me to bring something large enough for your cotton candy brains.

Alright, so I guess the ad hominem was a bit much there.

While I don't agree with the stupid insults of the people who are pointing out the flaws in IRO's service, I do agree with their "armchair advice."

Once upon a time I went to a mediocre college and got a business degree with a focus on entrepreneurship (with an even more concise focus on small business startup, and development through the first five years) and a minor in info systems. I've also been in business as a consultant / business developer (IT support, online video games etc) for 10 years. Meaning, I haven't worked for ANYONE directly in 10 years. I also know a fair bit about import/export so I can take a pretty good stab at imagining what IRO goes through logistically, and it is a lot for two people. I'm not looking for a cookie or trying to get into a pissing contest and for all anyone knows I'm lying... My point is that what the other idiots on "my side" are saying is legitimate in this business environment. Some of you guys who are writing it off SEEM (I know I could be 100% wrong) like you've never started or run a business. I'm sure Tony does OK and does something he likes, which is cool because he's got it better than 90% of the working world but what some of you guys fail to grasp is that just because you're IN business doesn't mean your business is doing it right.

Just because it used to take 8 weeks to get my judge and side by side records from the distro, or 10 weeks to get my He-Man action figures from the JCPenny catalog doesn't mean that it's ok now.

Like I said, though, I bought from IRO and it was pretty ok except for the crank issue, but like another peep said, if you're so bent out of shape then just order somewhere else... it's really quite simple.

-you say you havent worked for anyone directly - one could say youve had to work for everyone
-one needs not to have run a business to have a clear definition, and reasonable expectations, of good service; (analogously, one needs not to be a professional football player to criticize rex grossman [for example])
-the complaints are not coming from those who are considering buying iro, theyre from those who have already sent money to iro. is that not simple for you to understand?

1) If you want to get semantic. Ok. You obviously understood that I haven't had a boss (yeah, i know EVERYONE is my boss, parsemaster) and I work independently.

2) Right, that's my point. I wasn't defending IRO, nor was I bashing them per se. I was rebutting the arguments that some people had about why IRO is the way it is and his level of service is normal for his size and how his business is fine the way it is blah blah blah. I never said anyone had to walk a mile in his shoes or a mile in a customer's shoes to get a feel for how it *should* be; quite the contrary. However, I did say that sometimes things may look ok to the outsider but may offer telltale signs of "trouble" or room for improvement to people who have been trained to spot them, not that I'm any great business mind or anything.

3) I don't really understand where YOU'RE coming from. I understand the situation completely. Maybe I wasn't clear or maybe you didn't receive the message I sent for whatever reason. I spoke in general, not about specific cases. If you scan the thread you'll see it had to do with people who both emailed tried to contact him before they sent him money and after they sent him money... is that not simple for you to understand?

If you need any further clarification lemme know.

I agree...
 

...he's never answered either of the two emails I sent. They concerned availability of a framesize.

I suspect that one of the problems with IRO and email is that they get a lot of emails from young people who can't be bothered to use punctuation or basic grammar, asking simple questions, and who most likely won't buy anything. Just look at all the stupid posts here, and imagine your inbox full of them.

If you are serious about actually buying something, and have the money to do it, you'll give a call and have all of your questions answered promptly. It worked for me, and I'm on the other side of the world from Tony.

Oh man, you haven't even started to have fun yet. I prepaid (PayPal) for many hundreds of dollars of parts from an ebay bike shop three weeks ago. A dozen emails, half that many phone calls at least, and finally was promised Monday it would ship, then had to call again today - promised again it would ship. I'll believe it when I see it on my front door.

You're acting like a troll. Try to at least add something constructive to the thread instead of just flaming everyone and making bull**** personal attacks.

:notamused:

You're still acting like a troll.

No, I'm speaking my opinion based on my personal experience and what's been posted on these forums over the years. You're on a diatribe. If you want to have an opposing opinion, fine ... but you haven't said a thing without adding an attack along with it.

Edit: Listen, I'm sick of this. Here's what I'm trying to get across. IRO is a small company. They can only physically get so much done in a day and (hopefully) their business model accepts that. They may have missed some emails/calls which have upset actual or potential customers. *bad thing* They've also gone above and beyond with a number of other customers, offered special offers to groups of people and fielded countless emails/calls from beginning cyclists who need to be hand held through the process of buying/building a bike. Hopefully you can understand that at the end of the day these two things to balance out (understand it privately if you can't/won't admit it here). They're not the incarnation of evil or some symbol of hipsterdom or whatever you think is going on.

Also, you don't need to take a shot at people every time you respond to a post. Try tearing my argument apart if you have a problem with what I say. I'm not going to say something personal about you.

as an art school kid who also just got his MBA, i gotta agree with you. :thumb:

I'm going to stop posting in this thread now because I've said pretty much all I want. It's been ... fun?