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Bells Bike Shop

Old 05-18-09, 12:48 PM
  #1  
matthewlegs
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Bells Bike Shop

i recently had a relatively bad experience ordering from bells bike shop in Philadelphia- ebay name bellsbikeshop. they substituted items on my order without telling me. i found out only AFTER it had shipped which is when i got the invoice, which was nearly 2 weeks after they said it was shipping.

anybody else have any stories? are they trustworthy?
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Old 05-18-09, 12:56 PM
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I ordered pedals and a lock from them once. The packaging was pretty haggard (the pedals were in a ripped open envelope that was in a plastic bag) but the order itself and the speed and such was fine, I guess.
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Old 05-18-09, 12:57 PM
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The one and only time I've purchased from them, the KMC chain that I received was separated from the manufacturers box (top/bottom flaps weren't taped) and the master link was no where to be found. I emailed them and they just told me to just keep looking in the packaging for it. I didn't even bother to argue further and bought another chain from the LBS.
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Old 05-18-09, 01:06 PM
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I ordered from them once. Shipping was fast, price better than anywhere else, and packaging was no problem.
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Old 05-18-09, 01:45 PM
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I'm not surprised. In over 4 years, my ONLY bad ebay experience. Wouldn't go near them again.
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Old 05-18-09, 02:09 PM
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I ordered a crank, some pedals, and clips from them a month or two ago. After I ordered, it took 3 weeks for the package to arrive...
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Old 05-18-09, 02:20 PM
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Damn, I thought they kicked ass...
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Old 05-18-09, 02:29 PM
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Originally Posted by SUPER STEVE View Post
Damn, I thought they kicked ass...
me 2. i ordered from them twice. super fast, my wheel set came the next day. my pedals, clips and straps came in a few days ( i ordered Friday they came Monday). everything was packages fine. and their prices were great.
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Old 05-18-09, 02:37 PM
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yeah thats why i ordered from them, the prices were good and they had pretty much everything i needed. plus the guy that helped me over there was super cool and helpful.
i ordered some wheels with formula hubs and i was invoiced for origin 8 hubs (he assured me they are EXACTLY the same) and i received no name hubs. they also substituted an alternate no name chainring and no name cages in place of the mks i had on order. kinda strange.
left me with kind of an empty feeling. like i don't even want to deal with returning the stuff. i'll just keep it and use it as back up stuff when i eventually upgrade.
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Old 05-18-09, 02:40 PM
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i found their shipping quite fast!
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Old 05-18-09, 04:49 PM
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Never had anything shipped, just usually stop in when visiting my girls parents. The owner guy, Mike? is super friendly, very knowledgeable and the prices are hard to beat.
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Old 05-18-09, 05:40 PM
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I should have feedback soon. I just purchased a lock, pedals and clips. Some of these responses kind of have me worried, but they have good feedback on ebay. Guess we shall see.
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Old 05-18-09, 05:44 PM
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I live in northern delaware, which is basically 35 miles from Philadelphia, so naturally I've gotten my items shipped rather quickly. I've ordered my wheelset and my cog from them and the packaging was great for both and the communication was good as well. I'm satisfied and I would order from them again
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Old 05-18-09, 05:46 PM
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Everything I order from them gets to me in 2 days. I agree their packaging could be better..they shipped me a set of tires in a giant envelope. Not really a big deal though, I'll still order from them.
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Old 05-18-09, 07:40 PM
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well it just goes to show that one shop is capable of different levels of service. With some of us they clearly cut corners, while they seemed very good w/ others.
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Old 05-18-09, 07:53 PM
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I've got a couple things from them and they were not a problem.
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Old 05-18-09, 09:57 PM
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I ordered a pair of Weinmann DP18's from them. They came in a somewhat reasonable time frame. but it looked like the wheels were dragged across rough pavement for a block. Super pissed.

For some reason, I bought a crankset from them later. It came quickly and was totally fine.
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Old 05-18-09, 10:10 PM
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Originally Posted by Johnny Nemo View Post
I'm not surprised. In over 4 years, my ONLY bad ebay experience. Wouldn't go near them again.
Worst purchasing experience of my (long) life, either brick and mortar, or online. The guy doesn't give a f--k about customers. My wheels took 2-3 months, packaging was sub-standard, one axle sticking out of the box, one wheel didn't spin freely, missing parts, he wouldn't return phone calls, or emails, etc, etc. I finally reported them to BBB. I wasn't the first.
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Old 05-19-09, 10:29 AM
  #19  
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Originally Posted by imthewalrus View Post
it looked like the wheels were dragged across rough pavement for a block. Super pissed.
hahhahahhaha wtf?!?! place sounds BRUTAL
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Old 05-19-09, 01:05 PM
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Originally Posted by sunburst View Post
Worst purchasing experience of my (long) life, either brick and mortar, or online. The guy doesn't give a f--k about customers. My wheels took 2 months, packaging was sub-standard, one axle sticking out of the box...
Same here. But my order had to travel trought the ocean til germany.
the guy was very nice and helpful, respond quick. shipping was not so fast, since he didn't had the parts he was selling.

but i'm not mad on them and planning to oder again, the prices are sharp.

i think there are hundreds of customers whose are satisfied and as usual in a forum, the bad stories are told most.
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Old 05-19-09, 01:30 PM
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Took a ride to philly today and stopped by Bell's. I was pissed to find out its not a shop you can walk into. Wish I knew this.
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Old 05-19-09, 02:02 PM
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if i ran a business like that, i probably wouldn't let people get within arm/fist's reach of me.
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Old 05-19-09, 02:04 PM
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Originally Posted by Redline927 View Post
Took a ride to philly today and stopped by Bell's. I was pissed to find out its not a shop you can walk into. Wish I knew this.
at least you could go another block or two and get a cheese steak.
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Old 05-19-09, 03:19 PM
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I've bought twice from them. Both times shipping was kinda slow. But the prices were great and shipping was free. I got a 47T sugino zen racing chainring for only $90.
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Old 05-19-09, 05:21 PM
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thinking about buying a weinmann dp 18 wheelset from them...questioning it, now. any suggestions of other cheap places to buy from?
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