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should i be pissed at my lbs?

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should i be pissed at my lbs?

Old 08-29-09, 12:22 PM
  #1  
goldfa09
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should i be pissed at my lbs?

so i ordered a custom velocity b43 wheelset.. red rims laced to red formula hubs with silver spokes
this morning i go to pick up the wheels and they're laced to powdercoated origin 8 hubs, instead of anodized formula hubs. the guy promised me "they're exactly the same".. is this true?
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Old 08-29-09, 12:25 PM
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yeah. but still, if you special ordered formulas, then that's what you should have gotten. powder coat looks way different than anodizing... maybe refuse purchase and go elsewhere if its a big deal.
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Old 08-29-09, 12:48 PM
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yeah, doesnt matter if they're "exactly the same" they're not the ones you asked for...
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Old 08-29-09, 12:51 PM
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What's your concern, the quality of the hubs? There is a good chance that the Origin 8 hubs are in fact Formula hubs as Formula is an OEM maker for many different brands. Mayne someone who knows for sure who makes Origin 8 hubs will chime in.

Last edited by Cyclist0383; 08-29-09 at 01:28 PM.
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Old 08-29-09, 12:54 PM
  #5  
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Well it helps you snear at the jellydounuts/Kenneth
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Old 08-29-09, 01:13 PM
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as i understand it, the origin 8 is a re-branded formula hub. exact same from a performance perspective, but it would bug me if i ordered one thing and got another.
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Old 08-29-09, 01:26 PM
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Like has been said, regardless of whether or not they are the same but re-branded, the fact of the matter is you ordered anodized, not powdercoated. Those are two very different things, and in my opinion, I would not settle for a "replacement", especially without your consent prior to the shop building the wheel for you. Granted, this is me personally, I don't prefer the looks of powdercoated components. But if you like them either way, then there really is no loss.
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Old 08-29-09, 01:33 PM
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they may have the same performance, but if you took the time to special order, you should get what you want. Take them back and get what you ordered.
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Old 08-29-09, 01:39 PM
  #9  
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Originally Posted by goldfa09 View Post
so i ordered a custom velocity b43 wheelset.. red rims laced to red formula hubs with silver spokes
this morning i go to pick up the wheels and they're laced to powdercoated origin 8 hubs, instead of anodized formula hubs. the guy promised me "they're exactly the same".. is this true?
thats total bull****, it's not the same, thats why it's called a "special order" he's just telling you that 'cause he (or his supplier) ****ed up and got your order wrong and doesn't want to go through the time and expense of getting it right.
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Last edited by ilikebikes; 08-29-09 at 01:43 PM.
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Old 08-29-09, 02:07 PM
  #10  
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Yeah, you should get the problem fixed. As per to your customer-sales agreement, you are entitled to receive exactly what your LBS said you should receive. You, as the customer, should not have to take it upon yourself to go out and to verify that what the LBS says about the hubs being the same. It was their, or their supplier's, mistake and they need to fix it at no cost to you. If it were merely cosmetic and you received anodized formula hubs, then it would be up to you (although you would still have grounds for returning the merchandise). These are neither the brand nor cosmetically what you requested and you should not be forced to take them.
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Old 08-29-09, 03:07 PM
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Oh noes no more color coordinashuns
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Old 08-29-09, 03:21 PM
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I wouldn't buy them. I'm also not sure that they are the same as Formula hubs. The powdercoating thing is another issue, too.
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Old 08-29-09, 03:40 PM
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sounds like a crap LBS to me
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Old 08-29-09, 03:59 PM
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Are the rims anodized or painted/powdercoated? If painted/pc'd, it might be a closer match with the hubs than the anodized hubs might have been. Of course, if you had other anodized bits in mind as well, maybe not so good. Be upset if you want to be, or roll with it if it looks decent anyway.
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Old 08-29-09, 04:00 PM
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WTF is the point of special ordering something if they're going to give you something else?
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Old 08-29-09, 04:06 PM
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Opinion: As long as they are arrow straight, and the origin 8 hubs are equal in performance/durability/and price, you should move on with your life.

Also: You should find a home shop. (If you don't already have one.)
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Old 08-29-09, 04:07 PM
  #17  
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Originally Posted by Noobert View Post
Opinion: As long as they are arrow straight, and the origin 8 hubs are equal in performance/durability/and price, you should move on with your life.
You wouldn't be pissed if you asked for [scratch that: PAID FOR] anodized and got powdercoated?

Last edited by Syscrush; 08-29-09 at 04:11 PM.
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Old 08-29-09, 04:07 PM
  #18  
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Solution:

Step 1: Go get yourself a cinder block.
Step 2: Purchase spray paint.
Step 3: Dress in all black with a ski mask(very important)
Step 4: Go to LBS late at night.
Step 5: Spray paint something along the lines of "this store sucks"
Step 6: Throw cinder block through window.
Step 7: Go grab yourself some goodies.
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Old 08-29-09, 04:12 PM
  #19  
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Originally Posted by dayvan cowboy View Post
Solution:

Step 1: Go get yourself a cinder block.
Step 2: Purchase spray paint.
Step 3: Dress in all black with a ski mask(very important)
Step 4: Go to LBS late at night.
Step 5: Spray paint something along the lines of "this store sucks"
Step 6: Throw cinder block through window.
Step 7: Go grab yourself some goodies.

Edit: Step 8: Run like hell.

-1
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Old 08-29-09, 07:07 PM
  #20  
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LBS and ordering sucks. I tried to order some stuff this week that would "be in the next day", so I called the next day. The cranks I ordered were out of stock so they could get them a week later(they didn't bother to call me and ask me if I wanted something different, I'm not sure if they were going to even order the same cranks I wanted), and the hub they didn't order until the day I called, so it would've been in on Friday.

I said "bro.. bro.. didn't we go over this? I only ordered it because you said it would be in the next day!" (I confirmed this next day business several times while I was there) and canceled my order. I could've ordered everything myself on Wednesday and got it on Friday for the same price - now I have to wait until Tuesday (props to Harris Cyclery for shipping stuff quickly).

I'm not so normally impatient but building this bike up has been tedious and I really want to ride it. And I really wanted to believe in the LBS , but they failed me(sucks also because my buddy works there). So out of 5 bike shops in town I'm down to 2 that don't suck. LBS really need to provide more value to be competitive with the internet - as far as I'm concerned most bike shops are for suckers who can't do anything themselves.
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Old 08-29-09, 09:48 PM
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Originally Posted by Noobert View Post
Opinion: As long as they are arrow straight, and the origin 8 hubs are equal in performance/durability/and price, you should move on with your life.
Screw that. If you place an order for specific parts, you should get what you ordered. If the shop is going to sub something else, they should call first and check if that's OK.

Case in point - I needed replacement bearings and hub cones for my brevet bike's rear wheel. I emailed the shop with the manufacturer's part numbers for what I wanted. I got a phone call from their lead wrench, saying that the Shimano hub cones would be on back order but he could get Wheels Mfg's replacement part which would cost a little bit more. He didn't just order the equivalent part and blindside me with the increased price when I came to pick them up. Hell, he even double checked the grade of bearings I wanted before placing the order.
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Old 08-29-09, 10:25 PM
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You should never accept other than specified items unless there is both an apology and discount associated AND you actually find the substitution acceptable. Barring those 3 conditions, politely decline. Also, I'd look for another LBS. I mean mistakes happen but if the attitude of your LBS is anything short of apologetic (apologies should be expressed in practical ways - meaning a discount) then they have forfeited the privilege of having you as a customer. LBS's exist for their customers - not the other way around. I will support my LBS to the end of time - as long as they earn it. Hell, I'm putting their kids through college. The least they can do is be service oriented.

I'll give you a good example of how readily a LBS can lose good graces - better than a year ago I dropped off a bike for servicing and was told to stop back in a week. I did so and they apologized and asked if I could wait another week as they have been very busy. Sure. I went back a week later and my bike was still sitting untouched. No phone call, no nothing. 2 trips and I still didn't have my bike. Now, I've been a good customer for over a decade. I buy all my kids bikes there, etc.. So, I picked up my bike sans requested servicing and politely but firmly told them I felt taken advantage of. Not because the bike still wasn't serviced but because I was not given the courtesy of a phone call. I didn't make any rash statements or make an ass out of myself. Hell, I know the lead mechanic, the owner and both their families. They have beautiful families. Anyway, I didn't go back for a few months. When I did go back they all but threw rose pedals on the ground in front of me as I walked around. We all had a few sips of coffee, laughed, kissed and made up. That was appropriate. I was mistreated. I think you have also been mistreated. Don't stand for it. Don't overreact but don't just take it either.
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Old 08-29-09, 10:29 PM
  #23  
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Forget my last post. These guys are right.

You need to write them a letter, and hopefully get some one fired. (And hopefully their life will fall apart.)

Then every time you ride your bike with your new wheel set, ride down the street crying. IN tears, sobbing like a little baby.
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Old 08-29-09, 10:36 PM
  #24  
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Noobert,

I say if you are in the business of customer service then service your customers or suffer the consequences. I adore small, private businesses and will gladly pay a reasonable premium to support them. However, I expect something for my premium - and that something is a personal touch. In other words I expect to well treated. If any going concern cannot bring themselves to provide good, personalized service and are forced to shudder their doors then I say lesson learned.
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Old 08-29-09, 10:47 PM
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THis Thread is more of a court room
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