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Overstock IRO Angus, Origin8 parts???

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Overstock IRO Angus, Origin8 parts???

Old 02-18-11, 03:07 PM
  #1  
Dashum
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Overstock IRO Angus, Origin8 parts???

Hey guys,

I just recently picked up an Overstock IRO Angus, great deal if you're in the market to buy a new bike. When the bike came though, I noticed that the cranks, chainring and stem were all Origin8 parts. The seatpost was Kalin and the seat itself was C9.

What's odd is that from the pictures they have on their website, you can clearly see the IRO logo on the seat and the cranks though. I'm hoping this is just a wild accident but has this happened to anybody else?

I sent an email to Nicole and tried calling but it just kept ringing .

I attached the picture they have on the site. Might throw up some of my pics later.
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Old 02-18-11, 04:51 PM
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Perhaps they are running out of their branded stuff and just subing in whatever. If you look at their website they are out of everything. What was the wheelset made of?
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Old 02-18-11, 05:22 PM
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I helped my friend build his Angus last weekend. We were somewhat disappointed by the build quality. The steerer tube was binded to the headset locknut. It clearly needs a thin spacer because the steerer tube was too long. The Origin 8 quill stem was complete garbage. The handlebar alignment was completely off causing it to ovalized while it was being tightened. It was definitely unrideable (without risk losing a few teeth). My friend is trying to contact IRO to get the stem replaced.
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Last edited by tgscordv6; 02-18-11 at 08:52 PM.
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Old 02-18-11, 05:31 PM
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IRO is the new Bikes Direct?
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Old 02-18-11, 05:32 PM
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Originally Posted by Scrodzilla View Post
IRO is the new Bikes Direct?
calm down , Leader is next......
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Old 02-18-11, 08:54 PM
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Added pics above. I hope IRO will resolve the problems. =/
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Old 02-18-11, 09:41 PM
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Yeah, Kalin is cheap Chinese junk that wants to sound like Kalloy, but is much lower quality. That's what came on my Kilo WT, and the parts didn't fit together properly making saddle adjustment almost impossible. I junked it and got a Velo Orange Grand Cru. I guess you get what you pay for and $400 doesn't get you very much these days.
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Old 02-19-11, 02:35 AM
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I had a kalin seatpost on the windsor i replaced it day 3 because when i was i took the seatpost out, The center was cracked. So idk if it came like that or it was me being to beast.
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Old 02-22-11, 11:13 AM
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Were you able to contact IRO? My friend sent them an email last week and they have not responded yet.
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Old 02-22-11, 12:20 PM
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Refer to post #4.
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Old 02-22-11, 02:06 PM
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The wheelset is Iro. I didn't have any problems with the headset or handlebars, must have been lucky.

I tried calling them today. No response, the phone just kept ringing. It's kind of worrying me.
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Old 02-22-11, 02:35 PM
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You should because of the position you're in. Keep calling, and hope for the best.
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Old 02-22-11, 03:26 PM
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Just got off the phone with Tony at IRO. The reason why communication is lacking is because they're closed until March 1st.

Anyways, I told him everything that happened and he said the reason they sent the Origin8 parts and the Kalin parts is because they were out of the IRO parts. They're scrambling to get back in stock but don't have a firm date set yet for when they'll receive it.

In the meantime, he said I can ride it and keep in touch with them, and once they have parts back in stock, they can send me out replacements.

Of course, it would've been great if we had known all of this beforehand, but it's good that they're willing to correct things to match a customer's expectations.

Hope this helps you out too tgscordv6.
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Old 02-22-11, 04:11 PM
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Originally Posted by tgscordv6 View Post
I helped my friend build his Angus last weekend. We were somewhat disappointed by the build quality. The steerer tube was binded to the headset locknut. It clearly needs a thin spacer because the steerer tube was too long. The Origin 8 quill stem was complete garbage. The handlebar alignment was completely off causing it to ovalized while it was being tightened. It was definitely unrideable (without risk losing a few teeth). My friend is trying to contact IRO to get the stem replaced.
Are you sure that is the right size bar**********???? ?? ?
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Old 02-22-11, 04:50 PM
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Originally Posted by Dashum View Post
Just got off the phone with Tony at IRO. The reason why communication is lacking is because they're closed until March 1st.

Anyways, I told him everything that happened and he said the reason they sent the Origin8 parts and the Kalin parts is because they were out of the IRO parts. They're scrambling to get back in stock but don't have a firm date set yet for when they'll receive it.

In the meantime, he said I can ride it and keep in touch with them, and once they have parts back in stock, they can send me out replacements.

Of course, it would've been great if we had known all of this beforehand, but it's good that they're willing to correct things to match a customer's expectations.

Hope this helps you out too tgscordv6.
Glad to hear that everything somewhat worked out.
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Old 02-22-11, 05:15 PM
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Originally Posted by ianjk View Post
Are you sure that is the right size bar**********???? ?? ?
The bar should be 26.0mm but the clamp appears at least 5-6mm bigger. I did some research and it appears Origin8 does not make a quill stem that big.
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Old 02-22-11, 09:26 PM
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Tough ****, i wouldn't complain those angus completes for $400 are a banging deal.
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Old 02-22-11, 09:36 PM
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Originally Posted by Philasteve View Post
Tough ****, i wouldn't complain those angus completes for $400 are a banging deal.
i ordered a beef steak for $2 and it turns out it was pork. "tough **** it was 2$" doesnt really cut it there.

same situation here. he didnt get what he paid for, no matter how low the price was.
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Old 02-22-11, 09:42 PM
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Originally Posted by Dashum View Post

In the meantime, he said I can ride it and keep in touch with them, and once they have parts back in stock, they can send me out replacements.

Do you have any of this in writing?
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Old 02-23-11, 08:59 AM
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Unfortunately no, I don't have any of that in writing yet. They're closed until March 1st.

However when I first noticed what had happened, I took screenshots of the website and saved the images of the bike they had online. I also have the LBS's backing if worst comes to worst.

I'll keep you guys updated on what happens in March. Tony frequents these forums too right?
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Old 02-23-11, 05:02 PM
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i dont think he visits these forums.

but hes supposedly great on customer service.

keep us posted.
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Old 02-23-11, 05:09 PM
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Everyone I know who rides an IRO has had killer customer service experience.

Two of them went to their customer appreciation day a couple years back and got free framesets. They've been given free replacement parts, etc. IRO seems like good people from my transitive experience.
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Old 03-01-11, 10:38 AM
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Just wanted to give you guys an update. IRO's back open and I was able to speak with Nicole. She took down my contact information and which parts I wanted switched out on my bike. They're not looking to have those parts in until late spring, but when they do she said they'll send them on out to me.
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Old 03-03-11, 08:40 PM
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My friend said IRO still hasn't respond to his emails and voice message regarding the defective parts. Are their customer service been lacking lately?
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Old 03-10-11, 06:31 PM
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Wow, IRO finally replied to my friend

"I apologize for the delay in getting back to you. I spoke to Tony and he recommends:


Adjusting the headset nuts on the steerer tube so that the fork moves freely in the headset. This should fix the problem you are having with the headset.
"


Why would they recommend him to loosen the headset locknut? The whole purpose of the locknut is to tighten the headset after everything is adjusted. Without a thin spacer, the entire setup will not be secured and will lose adjustment over time.
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