Go Back  Bike Forums > Community Connections > Regional Discussions > Southern California
Reload this Page >

Not Allowed to Order BA Jersey, My Reading Comp or LBS BS??!!

Notices
Southern California Southern California

Not Allowed to Order BA Jersey, My Reading Comp or LBS BS??!!

Old 05-12-11, 01:37 PM
  #1  
Banned.
Thread Starter
 
Mr. Beanz's Avatar
 
Join Date: Dec 2005
Location: Upland Ca
Posts: 19,895

Bikes: Lemond Chambery/Cannondale R-900/Trek 8000 MTB/Burley Duet tandem

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 4 Times in 3 Posts
Not Allowed to Order BA Jersey, My Reading Comp or LBS BS??!!

Well as you may have read, I was very upset that I was not allowed to purchase the jersey of which I thought I was qualified to purchase. After sending out a few notices I received a response from Santiago Cycling's Robert Kahler. He apologized for the misunderstanding and has offered to sell me the jersey to make things right. Cool, that's what I was after. In my email, I asked that if the policy was not so, then maybe look into having it withdrawn from the ad in order to save other riders some frustration.

Robert also mentioned that he had never encountered this issue before and that it was a big mistake. Ha ha, leave it to Mr. Beanz to bring it up! So I replied that I would surely want the jersey even though I said I never would. Hey, we post things out of anger when we are upset.

So anyway, it was all a big mistake and like any business, stuff happens. The final outcome is how the business handles an issue and in this case, everything worked out for the best! That's all I ask from a shop, if something is wrong, make it right and Robert did. So my hat is off as he could have flipped me the bird after the things I posted but he was kind enough to make things right. So I apologize as well and hope that we go forward from here.

So I kindly retract any negativity I posted about Robert and Santiago Cycling over the misunderstanding as they have made things right as any good business would after such and issue. I'll be getting my jersey!

I had sent an email to Chuck Bramwell after hearing he was pretty good guy from others on the forum. So if he had anything to do with clearing up the misunderstanding, I thank him as well for his help! Plus, I hope to ride Breathless Agony again with you sometime soon.

Thank you Robert, Santiago Cycling and Chuck B.!

Last edited by Mr. Beanz; 05-13-11 at 04:59 PM.
Mr. Beanz is offline  
Old 05-12-11, 01:50 PM
  #2  
Banned.
Thread Starter
 
Mr. Beanz's Avatar
 
Join Date: Dec 2005
Location: Upland Ca
Posts: 19,895

Bikes: Lemond Chambery/Cannondale R-900/Trek 8000 MTB/Burley Duet tandem

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 4 Times in 3 Posts
Screenshot from their webstie to show I didn't change a thing.

click for larger


Last edited by Mr. Beanz; 05-12-11 at 01:58 PM.
Mr. Beanz is offline  
Old 05-12-11, 03:17 PM
  #3  
Senior Member
 
snowman40's Avatar
 
Join Date: Feb 2009
Location: Orange County, CA
Posts: 1,173

Bikes: Fuji

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 8 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Wow.

You got hosed.
snowman40 is offline  
Old 05-12-11, 03:24 PM
  #4  
Galveston County Texas
 
10 Wheels's Avatar
 
Join Date: Nov 2007
Location: In The Wind
Posts: 33,254

Bikes: 02 GTO, 2011 Magnum

Mentioned: 19 Post(s)
Tagged: 0 Thread(s)
Quoted: 1355 Post(s)
Liked 1,251 Times in 627 Posts
Yea, many web sites are not up to date.
__________________
Fred "The Real Fred"

10 Wheels is offline  
Old 05-12-11, 03:38 PM
  #5  
Senior Member
 
volosong's Avatar
 
Join Date: Apr 2011
Location: North Idaho
Posts: 2,809

Bikes: n + 1

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 32 Post(s)
Liked 27 Times in 15 Posts
Sorry for your disappointment, but thank you for reporting your experiences. That is one ride and shop that I will never patronize.
volosong is offline  
Old 05-12-11, 03:43 PM
  #6  
jmX
Senior Member
 
jmX's Avatar
 
Join Date: Jul 2010
Location: Orange, CA
Posts: 2,201

Bikes: Roubaix / Shiv

Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 12 Post(s)
Likes: 0
Liked 2 Times in 1 Post
I like the shop, and Robert seems like a great guy, but they really should have sold you the jersey considering those statements were on their actual website the moment you walked into the store. After they sold you it due to their mistake, they could then go change the website so it never happens again.

Either way, now you don't have to wear a jersey with the Comic Sans font on it! It's a win win !
jmX is offline  
Old 05-12-11, 03:47 PM
  #7  
jmX
Senior Member
 
jmX's Avatar
 
Join Date: Jul 2010
Location: Orange, CA
Posts: 2,201

Bikes: Roubaix / Shiv

Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 12 Post(s)
Likes: 0
Liked 2 Times in 1 Post
BTW, even their order form says "what year did you complete the ride" and then later 'circle the color you want'

https://www.cyclingpros.com/onyxjerseyorder.htm
jmX is offline  
Old 05-12-11, 03:49 PM
  #8  
Despite all my rage, I am
 
rooftest's Avatar
 
Join Date: Jan 2007
Location: Los Angeles, CA
Posts: 2,613

Bikes: LeMond Zurich, Colnago C-50

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
And LBS's are complaining about the internet putting them out of business...
rooftest is offline  
Old 05-12-11, 03:54 PM
  #9  
Just Plain Slow
 
Join Date: Mar 2010
Location: Santa Clarita, CA
Posts: 6,026

Bikes: Lynskey R230

Mentioned: 40 Post(s)
Tagged: 0 Thread(s)
Quoted: 297 Post(s)
Likes: 0
Liked 5 Times in 5 Posts
I went poking around their site and found their "road bike" section. Found it pretty lame:

Road Bikes
Santiago Cycling carries a full line of Road Bikes. Here's the full spectrum!!


Trek Road Bikes

This Trek Madone SL bike was ridden by Lance Armstrong on the final stage of the 2004 Tour de France as he won his Sixth Tour!!
Trek exemplifies America's passion for the road. Since 1976,Trek's handcrafted steel road and touring bikes have captured the hearts (and legs) of cyclists everywhere. Whether you're gearing up for competition or a jaunt in the countryside, all roads lead to Trek bikes from Santiago Cycling!!
The Trek Web Site is loaded with more information about the entire Trek line of Bikes. Just select "Find the Perfect Bike". After checking it out, be sure to come back here!!

That's it? The "full spectrum" is Trek? I get that some people just aren't web savy, but without a raving recommendation from someone I really trust, based on their website, I don't think I'd ever go to this shop.
PhotoJoe is offline  
Old 05-12-11, 04:08 PM
  #10  
jmX
Senior Member
 
jmX's Avatar
 
Join Date: Jul 2010
Location: Orange, CA
Posts: 2,201

Bikes: Roubaix / Shiv

Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 12 Post(s)
Likes: 0
Liked 2 Times in 1 Post
The owner is more of a coach and bike fit guy than a businessman it seems.

Anyway, I sent a message to the guy that made the website. I'm sure it wont get read, but whatcha gonna do.
jmX is offline  
Old 05-12-11, 04:10 PM
  #11  
Senior Member
 
triplebutted's Avatar
 
Join Date: Jun 2008
Location: SoCal
Posts: 1,880

Bikes: Lemond, Gios, Fuji, Trek, too many to write

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 2 Times in 1 Post
He's got some great vintage stuff hanging on the walls for sure though. Yah, Robert is pretty tough with some things. Guess its just business. If you want to ride a century in 5 hours, sign up for his spin classes. If you want to buy bikes or something else, go somewhere else He's more of a trainer than a bike shop dude.
triplebutted is offline  
Old 05-12-11, 04:35 PM
  #12  
Senior Member
 
Lesper4's Avatar
 
Join Date: Nov 2010
Location: So Cal - Fontana
Posts: 1,274

Bikes: 2008 Cannondale CAAD9 5, 1995 Cannondale CAD F300 hardtail

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I had a feeling it would be that way when I asked if I could order one later and then said no. We completed the 2011 ride and they were offering all the older jerseys to us so why couldnt a past rider by a new jersey. I agree it is BS. After that experiance the only jersey I want next year is the KOM.
Lesper4 is offline  
Old 05-12-11, 04:52 PM
  #13  
GP
Senior Member
 
GP's Avatar
 
Join Date: May 2004
Posts: 7,630
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 28 Post(s)
Liked 1 Time in 1 Post
Beanz, pm me your mailing address and I'll send you an '08.
GP is offline  
Old 05-12-11, 05:10 PM
  #14  
Senior Member
 
longbeachgary's Avatar
 
Join Date: Sep 2008
Location: Beautiful Long Beach California
Posts: 3,589

Bikes: Eddy Merckx San Remo 76, Eddy Merckx San Remo 76 - Black Silver and Red, Eddy Merckx Sallanches 64 (2); Eddy Merckx MXL;

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 143 Post(s)
Likes: 0
Liked 2 Times in 2 Posts
Originally Posted by PhotoJoe
I went poking around their site and found their "road bike" section. Found it pretty lame:

Road Bikes
Santiago Cycling carries a full line of Road Bikes. Here's the full spectrum!!


Trek Road Bikes

This Trek Madone SL bike was ridden by Lance Armstrong on the final stage of the 2004 Tour de France as he won his Sixth Tour!! Trek exemplifies America's passion for the road. Since 1976,Trek's handcrafted steel road and touring bikes have captured the hearts (and legs) of cyclists everywhere. Whether you're gearing up for competition or a jaunt in the countryside, all roads lead to Trek bikes from Santiago Cycling!!
The Trek Web Site is loaded with more information about the entire Trek line of Bikes. Just select "Find the Perfect Bike". After checking it out, be sure to come back here!!

That's it? The "full spectrum" is Trek? I get that some people just aren't web savy, but without a raving recommendation from someone I really trust, based on their website, I don't think I'd ever go to this shop.
More and more shops are going the Trek route. Shops that used to sell 6 or 7 brands are now selling any bike you want as long as it's a Trek. Their new hook is that you have to buy a Trek "3 year service plan" to get the lower advertised price. Give me a break.
longbeachgary is offline  
Old 05-12-11, 06:02 PM
  #15  
Senior Member
 
JTGraphics's Avatar
 
Join Date: Dec 2006
Location: So Cal
Posts: 2,678
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
This actually falls under the United States advertising regulation False advertising acts.
Federal laws, each state has its own unfair competition law to prohibit false and misleading advertising.[13] In California, one such statute is the Unfair Competition Law [hereinafter “UCL”], Business and Professions Code 17200 et seq. The UCL “borrows heavily from section 5 of the Federal Trade Commission Act” but has developed its own body of case law.[14]

Just saying not my style but you can mess with them LOL email them the link and tell them don't do it again LOL
__________________
It may not be fancy but it gets me were I need to go.
https://www.jtgraphics.net/cyclist_bicycles.htm
JTGraphics is offline  
Old 05-12-11, 06:13 PM
  #16  
Over the hill
 
urbanknight's Avatar
 
Join Date: Mar 2006
Location: Los Angeles, CA
Posts: 24,407

Bikes: Giant Defy, Giant Revolt

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 1011 Post(s)
Liked 1,235 Times in 707 Posts
Originally Posted by JTGraphics
This actually falls under the United States advertising regulation False advertising acts.
Federal laws, each state has its own unfair competition law to prohibit false and misleading advertising.[13] In California, one such statute is the Unfair Competition Law [hereinafter “UCL”], Business and Professions Code 17200 et seq. The UCL “borrows heavily from section 5 of the Federal Trade Commission Act” but has developed its own body of case law.[14]

Just saying not my style but you can mess with them LOL email them the link and tell them don't do it again LOL
If nothing else, it would make a good complaint with the Better Business Bureau.
__________________
It's like riding a bicycle
urbanknight is offline  
Old 05-12-11, 08:12 PM
  #17  
Banned.
Thread Starter
 
Mr. Beanz's Avatar
 
Join Date: Dec 2005
Location: Upland Ca
Posts: 19,895

Bikes: Lemond Chambery/Cannondale R-900/Trek 8000 MTB/Burley Duet tandem

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 4 Times in 3 Posts
Originally Posted by JTGraphics
Just saying not my style but you can mess with them LOL email them the link and tell them don't do it again LOL
I emailed Chuck Bramewel the link to this thread along with my thoughts. I said, if anything, correct the mistake so that others don't encounter the same issue.
Mr. Beanz is offline  
Old 05-12-11, 09:19 PM
  #18  
just pokin' along
 
desertdork's Avatar
 
Join Date: Aug 2008
Location: the desert
Posts: 1,095
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 11 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Originally Posted by JTGraphics
This actually falls under the United States advertising regulation False advertising acts.
...
Not exactly. The shop refused to sell a particular item to a customer, and businesses do reserve that right. In the absence of discrimination, there is no recourse. Bad business and a poor way to treat a potential customer, but there was no injury to the customer.
desertdork is offline  
Old 05-12-11, 09:47 PM
  #19  
Senior Member
 
CbadRider's Avatar
 
Join Date: Sep 2008
Location: On the bridge with Picard
Posts: 5,932

Bikes: Specialized Allez, Specialized Sirrus

Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 17 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Alrighty.

The thread has been cleaned up. Let's keep the snarky posts out of SoCal and in A&S or P&R where they belong.
__________________
Originally Posted by Xerum 525
Now get on your cheap bike and give me a double century. You walking can of Crisco!!

Forum Guidelines *click here*
CbadRider is offline  
Old 05-12-11, 09:51 PM
  #20  
Banned.
Thread Starter
 
Mr. Beanz's Avatar
 
Join Date: Dec 2005
Location: Upland Ca
Posts: 19,895

Bikes: Lemond Chambery/Cannondale R-900/Trek 8000 MTB/Burley Duet tandem

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 4 Times in 3 Posts
Originally Posted by desertdork
Not exactly. The shop refused to sell a particular item to a customer, and businesses do reserve that right. In the absence of discrimination, there is no recourse. Bad business and a poor way to treat a potential customer, but there was no injury to the customer.
Like I said, I'm not real worried about the jersey. I do think the organizer should change the statement on the site as well as the shop's site if they don't wish to honor every qualified rider's business.

I do think it's BS for the oraganizer to allow it to continue. As far as myself, if the guy at the shop doesn't think I am qualified or maybe thinks I don't "look like" I completed the ride, or for whatever reason he has to deny my order, it shouldnt be posted as such onteh website. Maybe a "we will decide who looks qualified" statement would work.

Yes, poor business. As far as the organizer, this was my 5th ride he has organized. I did Ride Around The Bear 4 times and BA once. Maybe they don't appreciate my business either. I had plans to do it again in the future, last event was 2 years ago spread over the years since 2003. I have plenty of time for rides but now, this may be a discouraging move on their part. Not that they care but I don't think The Bear doesn't sell out like it used to and with the threat of a detour 2 years ago and another detour this year? I just may find other options to challenge myself when I feel the need. Will they miss me? No. Do I care? No. If I did, I wouldn't have posted a thread about the poor business practice of the shop owner.

Again, as posted before I don't really care now if I do get a jersey after wasting my time on this guy.
Mr. Beanz is offline  
Old 05-12-11, 10:03 PM
  #21  
Banned.
Thread Starter
 
Mr. Beanz's Avatar
 
Join Date: Dec 2005
Location: Upland Ca
Posts: 19,895

Bikes: Lemond Chambery/Cannondale R-900/Trek 8000 MTB/Burley Duet tandem

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 4 Times in 3 Posts
Originally Posted by CbadRider
Alrighty.

The thread has been cleaned up. Let's keep the snarky posts out of SoCal and in A&S or P&R where they belong.
Thank you! That little report post button really works.
Mr. Beanz is offline  
Old 05-12-11, 10:08 PM
  #22  
Senior Member
 
CbadRider's Avatar
 
Join Date: Sep 2008
Location: On the bridge with Picard
Posts: 5,932

Bikes: Specialized Allez, Specialized Sirrus

Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 17 Post(s)
Likes: 0
Liked 1 Time in 1 Post
Originally Posted by Mr. Beanz
Thank you! That little report post button really works.
Yes, it does.
__________________
Originally Posted by Xerum 525
Now get on your cheap bike and give me a double century. You walking can of Crisco!!

Forum Guidelines *click here*
CbadRider is offline  
Old 05-13-11, 11:34 AM
  #23  
www.ocrebels.com
 
Rick@OCRR's Avatar
 
Join Date: Aug 2006
Location: Los Angeles area
Posts: 6,186

Bikes: Several bikes, Road, Mountain, Commute, etc.

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 83 Post(s)
Likes: 0
Liked 5 Times in 2 Posts
Originally Posted by Mr. Beanz
As far as the organizer, this was my 5th ride he has organized. I did Ride Around The Bear 4 times and BA once.
Yes Beanz,

Robert does organize Breathless Agony, but Ride Around the Bear is Orange County Wheelmen and no relation to or involvement with Robert or Santiago Cycle.

Rick / OCRR
Rick@OCRR is offline  
Old 05-13-11, 11:48 AM
  #24  
Banned.
Thread Starter
 
Mr. Beanz's Avatar
 
Join Date: Dec 2005
Location: Upland Ca
Posts: 19,895

Bikes: Lemond Chambery/Cannondale R-900/Trek 8000 MTB/Burley Duet tandem

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Likes: 0
Liked 4 Times in 3 Posts
Originally Posted by Rick@OCRR
Yes Beanz,

Robert does organize Breathless Agony, but Ride Around the Bear is Orange County Wheelmen and no relation to or involvement with Robert or Santiago Cycle.

Rick / OCRR
True, I was talking about Chuck Bramwell who seems to be invovled with both. I'm not sure if he's the actual organizer but I was given his name as maybe a useful contact.
Mr. Beanz is offline  
Old 05-13-11, 12:08 PM
  #25  
www.ocrebels.com
 
Rick@OCRR's Avatar
 
Join Date: Aug 2006
Location: Los Angeles area
Posts: 6,186

Bikes: Several bikes, Road, Mountain, Commute, etc.

Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 83 Post(s)
Likes: 0
Liked 5 Times in 2 Posts
Originally Posted by Mr. Beanz
True, I was talking about Chuck Bramwell who seems to be invovled with both. I'm not sure if he's the actual organizer but I was given his name as maybe a useful contact.
Yes Beanz,

Chuck is very much involved with Breathless Agony, and with the California Triple Crown, but I wasn't aware that he did anything with Ride Around the Bear (even though he is a member of OCW).

Regardless, Chuck is a great guy and may be able to help you out with this.

Rick / OCRR
Rick@OCRR is offline  

Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.