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Co-Motion Failure

Old 04-17-18, 12:53 PM
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Goldrush
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Co-Motion Failure

We have a frame ordered from Co-Motion. When I called them on March 28th, I was told it was in the paint department. Now, 3 weeks later they still can't give me a date that it will be painted. This is causing us too miss an event and I'm frustrated with them. If I could cancel my order, I would do so. Anyone else have a problem with them?
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Old 04-17-18, 01:17 PM
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I've had a triplet and two tandems ordered in the past from Co-Mo and I don't recall particular problems with delays. They were always pretty responsive in my experience.

But unfortunately custom orders always run such risks. I ordered a custom single from a different builder in December and went weeks past the original date before he called me back and we worked out some small specifics, and now no responses to the last few emails on when the frame will actually be done. At least the weather is really crappy on the east coast this spring, so I don't miss riding it too much.
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Old 04-18-18, 07:46 AM
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diabloridr
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We had good coordination with Co-Motion last year when we purchased our Macchiato.


Our frame was both custom geometry and paint.


Good luck resolving your situation.
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Old 04-18-18, 09:03 AM
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Originally Posted by diabloridr View Post
We had good coordination with Co-Motion last year when we purchased our Macchiato.


Our frame was both custom geometry and paint.


Good luck resolving your situation.
Perhaps Co-Motion reacts to postings on Bike Forums? I received an e-mail from our dealer yesterday evening stating that the frame was now being painted. While good news, this doesn't change the fact that the factory was neither timely nor forthcoming with information from my inquiries. When the beautiful new bike is delivered I'll likely forget about these problems.
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Old 04-18-18, 08:57 PM
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Tandem friends of ours who purchased the Macchiato 3yrs ago, found a crack in the frame, and Comotion replaced their frame with a new one. It took about 3.5 months however. Longer than I or they expected. But at least they did warranty their frame.
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Old 04-19-18, 07:35 AM
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I had heard that their lead-time was currently very long and that's what you are probably experiencing.
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Old 04-22-18, 12:01 AM
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I wouldn't be surprised to see a few snafus such as delays in painting and such for a couple of years while the now-solo founder deals with operating the company without the other founder.
Cycling forward | Financial | Eugene, Oregon
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Old 04-22-18, 10:01 PM
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At least they are not in the rarified strata of Richard Sachs: see terms of business bottom paragraph

Terms Of Business | RICHARD SACHS CYCLES

When we ordered our Macchiatto in 2008 it took ~3 months IIRC.

Looked at their catalog recently and they have greatly expanded their singleton offerings, but are
still mostly a tandem shop.
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Old 04-23-18, 08:16 PM
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Originally Posted by Paul J View Post
I had heard that their lead-time was currently very long and that's what you are probably experiencing.
This. When we were looking at Co-Motion tandems in September 2017, our local dealer said that if we wanted to get the tandem by spring, we should have ordered it then. We were told that Co-Motion was "several months out" for builds/customs.
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Old 04-24-18, 08:22 AM
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Originally Posted by PoeCo View Post
This. When we were looking at Co-Motion tandems in September 2017, our local dealer said that if we wanted to get the tandem by spring, we should have ordered it then. We were told that Co-Motion was "several months out" for builds/customs.
Several months out isn't too bad for a custom builder. I think Bilenky is something like a year+
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Old 04-24-18, 10:29 AM
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Originally Posted by Philly Tandem View Post
Several months out isn't too bad for a custom builder. I think Bilenky is something like a year+
My dissatisfaction with the builder was not the length of lead time, it was that they missed the date I was given, and then did not respond to questions about when the frame would ship. I would have liked an explanation as to why the frame was in paint for around a month before it was actually painted. As far as I know it still hasn't shipped.
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