Go Back  Bike Forums > Bike Forums > Touring
Reload this Page >

Faulty Ortlieb Ultimate 6 plus

Notices
Touring Have a dream to ride a bike across your state, across the country, or around the world? Self-contained or fully supported? Trade ideas, adventures, and more in our bicycle touring forum.

Faulty Ortlieb Ultimate 6 plus

Old 04-28-15, 09:33 AM
  #1  
Member
Thread Starter
 
Join Date: Oct 2014
Location: Malmo, Sweden
Posts: 49

Bikes: Canyon Ultimate AL 9, Surly X-check, Crescent Race 2316

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
Faulty Ortlieb Ultimate 6 plus

Thought that I would upgrade handlebar bag from a very cheap one. So I went for the best (I thought).

When it arrived and I unpacked it, I noticed after a while that it only closes on the left side!? It turns out that the factory forgot to put a magnet on the right side.

I contacted ortlieb by email more then a week ago without answer.

Has anybody encountered this?

Attached Images
File Type: jpg
IMG_0202.jpg (98.8 KB, 20 views)
File Type: jpg
IMG_0204 (1).jpg (90.8 KB, 28 views)
Wressen is offline  
Old 04-28-15, 09:49 AM
  #2  
Banned
 
Join Date: Jun 2010
Location: NW,Oregon Coast
Posts: 43,598

Bikes: 8

Mentioned: 197 Post(s)
Tagged: 0 Thread(s)
Quoted: 7607 Post(s)
Liked 1,355 Times in 862 Posts
Did You call the seller on the telephone yet?


Mine is back in series 3 they used snaps back then..

Last edited by fietsbob; 04-29-15 at 08:03 AM.
fietsbob is offline  
Old 04-28-15, 09:58 AM
  #3  
Senior Member
 
Join Date: Feb 2010
Location: SE Penna., USA
Posts: 1,173

Bikes: Too many! Santana tandems and triplet; MTBs; touring bikes

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 88 Post(s)
Liked 19 Times in 15 Posts
I've always found Ortlieb (USA) to be very good to deal with. E-mails get lost in the ether, end up in spam folders, get overlooked, etc. Find their phone number and give them a call, or at least try to e-mail a second time.
Philly Tandem is offline  
Old 04-28-15, 10:04 AM
  #4  
Banned
 
Join Date: Jun 2010
Location: NW,Oregon Coast
Posts: 43,598

Bikes: 8

Mentioned: 197 Post(s)
Tagged: 0 Thread(s)
Quoted: 7607 Post(s)
Liked 1,355 Times in 862 Posts
Ok This is N/A for Sweden

CONTACT US

General Questions & Concerns:CustomerService@ortliebusa.com
Warranty & Product Specific Questions:ProductService@ortliebusa.com
Media, Sponsorships & other business inquires: info@ortliebusa.com
Phone: 800-649-1763


Last edited by fietsbob; 04-29-15 at 08:05 AM.
fietsbob is offline  
Old 04-28-15, 10:30 AM
  #5  
imi
aka Timi
 
imi's Avatar
 
Join Date: Feb 2009
Location: Gothenburg, Sweden
Posts: 3,239

Bikes: Bianchi Lupo (touring) Bianchi Volpe (commuter), Miyata On Off Road Runner

Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 160 Post(s)
Liked 130 Times in 99 Posts
Faulty Ortlieb Ultimate 6 plus

I had an Ortlieb 5 that failed. The pop snap on one side tore loose. It was obvious it was a manufacturing mistake. After sending CRC pictures, they asked me to send it back to them, sent me a new one and refunded my postage costs
imi is offline  
Old 04-28-15, 03:40 PM
  #6  
Member
Thread Starter
 
Join Date: Oct 2014
Location: Malmo, Sweden
Posts: 49

Bikes: Canyon Ultimate AL 9, Surly X-check, Crescent Race 2316

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 2 Post(s)
Likes: 0
Liked 0 Times in 0 Posts
I have contacted the seller. They say that I can send it back but I they have no black versions left, only red. And I bought it from a German store, while I'm in Sweden(can't find them in any stores around here).

And I would of coarse have to pay the 20$ shipping my self. I just had to vent my frustration here a bit. You buy a brand new product from ortlieb that is faulty on arrival, and then you have to spend 20$ to send it back. And ortlieb does not even bother with answering emails. I guess i have to fix it my self some how.
Wressen is offline  
Old 04-28-15, 06:39 PM
  #7  
Senior Member
 
robert schlatte's Avatar
 
Join Date: Dec 2007
Location: columbus, ohio
Posts: 895

Bikes: Soma Saga, 1980 Schwinn Voyageur 11.8, New Albion Privateer

Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 76 Post(s)
Likes: 0
Liked 9 Times in 7 Posts
I have broken two buckles on my panniers and ortlieb has sent new ones free of charge. You should not have to pay $20 shipping for a defective product. Keep on them and insist that they pick up the freight.
robert schlatte is offline  
Old 04-29-15, 03:48 PM
  #8  
Clark W. Griswold
 
Join Date: Mar 2014
Location: ,location, location
Posts: 13,506

Bikes: Foundry Chilkoot Ti W/Ultegra Di2, Salsa Timberjack Ti, Cinelli Mash Work RandoCross Fun Time Machine, 1x9 XT Parts Hybrid, Co-Motion Cascadia, Specialized Langster, Phil Wood Apple VeloXS Frame (w/DA 7400), R+M Supercharger2 Rohloff, Habanero Ti 26

Mentioned: 54 Post(s)
Tagged: 0 Thread(s)
Quoted: 4349 Post(s)
Liked 3,986 Times in 2,661 Posts
But Ortliebs are god and god never fails ever; )

Is just a little yoke. Ortlieb's make a fine product but sometimes things happen. Give them a call and if nothing else shoot another email. Explain the situation and be calm about it but be clear you shouldn't pay shipping on a new product.
veganbikes is online now  
Old 04-29-15, 04:13 PM
  #9  
Full Member
 
Bicycle365's Avatar
 
Join Date: Jul 2013
Location: Central Massachusetts
Posts: 223

Bikes: Surly LHT Custom Build

Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Likes: 0
Liked 2 Times in 1 Post
Small rare earth magnets are fairly inexpensive , a drop of epoxy to fasten it to the bag ? Seems like an easy fix for less than the cost of postage... Just thinking out loud here. I know its frustrating to get a new product with a defect , we've all had it happen, Ortlieb is a great product and I feel bad you have not gotten satisfaction from them. Maybe their stuff is SO good that the customer service dept does not get any practice

Last edited by Bicycle365; 04-29-15 at 04:18 PM.
Bicycle365 is offline  
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
Sir Fox A Lot
Classic and Vintage Bicycles: Whats it Worth? Appraisals.
2
10-13-15 08:23 AM
Dylan_Houston
General Cycling Discussion
5
05-27-15 10:28 AM
aprieto28
Tandem Cycling
36
04-14-14 12:34 AM
krobinson103
Commuting
3
07-19-13 10:26 AM
CharlieFree
Commuting
4
05-10-13 10:04 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Thread Tools
Search this Thread

Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.