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Big Agnes Replaced Air Pad

Old 02-19-11, 04:30 PM
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robmcl
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Big Agnes Replaced Air Pad

I have had my Big Agnes sleeping pad for fours years and bought it based on reviews from this forum. I really like that system and it has really worked well for me. However, last year it developed a slow leak, which I traced to the seam next to the air valve. Because of the location I could not patch it and three attempts to seal it with glue failed. I was bummed because I probably only used it 40-50 times over four years and for what I paid was expecting it to last much longer. However, I sent the pad back to Big Agnes to see if they could repair it. About a week later they sent me back a brand new replacement pad! I was really happy they did this because the warranty expired. I am glad they stood behind their product like this. Sometimes you really do get value in what you pay for.
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Old 02-19-11, 05:31 PM
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Originally Posted by robmcl View Post
I have had my Big Agnes sleeping pad for fours years and bought it based on reviews from this forum. I really like that system and it has really worked well for me. However, last year it developed a slow leak, which I traced to the seam next to the air valve. Because of the location I could not patch it and three attempts to seal it with glue failed. I was bummed because I probably only used it 40-50 times over four years and for what I paid was expecting it to last much longer. However, I sent the pad back to Big Agnes to see if they could repair it. About a week later they sent me back a brand new replacement pad! I was really happy they did this because the warranty expired. I am glad they stood behind their product like this. Sometimes you really do get value in what you pay for.
+1 Big Agnes is a great company. Their gear is usually a little cheaper than some of the main brands, and they have way better service.
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Old 02-19-11, 07:28 PM
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I just had a similar experience with my Thermarest. I bought a Prolite Plus Small last fall and used it for ~200 days of touring, during which I used a sleeping quilt so only a cotton liner separated me from the pad. A bubble (delamination) formed on the upper surface near where I rest my head. I sent it in for a warranty replacement and received a new pad in two weeks. Enclosed was a letter stating that I'd let my pad get too dirty/sweaty/oily and these contaminants wrecked the surface/foam bonding, so the damage wasn't covered by warranty. Despite this, Cascade Designs was still willing to replace the pad.

So now I have a new pad, respect for Cascade Designs/Thermarest, and am more aware of just how clean I need to keep my pad. While I can't avoid being dirty, sweaty, and covered in sunscreen while on tour, and I'm not willing to use a full sleeping bag, I will certainly wash my pad more than every few months. One more thing to bring into the gas station washrooms I suppose.
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Old 02-20-11, 10:02 AM
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Both great stories in a time where many companies simply want to take your money and forget about you.
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