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-   -   has anyone had a good Amtrak experience? Please share! (https://www.bikeforums.net/touring/827280-has-anyone-had-good-amtrak-experience-please-share.html)

fietsbob 06-25-12 02:29 PM

Unlike European National Rail systems .. Amtrak uses privatized Rail right of ways
they have to Borrow from the freight as a priority rail bed Owning Corporations.
so there are long delays while the several mile long trains of Coal and other commodities

move on the single track.. first.

sometimes in bad shape but
as long as the freight does not derail maintenance gets deferred.
so even when moving Amtrak has to slow down..

RespectTheWheel 06-25-12 06:30 PM


Originally Posted by Machka (Post 14393536)
OK, here's what you do ...

There's this new fangled thing called "the internet". You can look up the Amtrak site on "the internet" and find out where you can go for yourself.

http://www.amtrak.com/servlet/Conten...=1237608346789

The person you talked to is right. There are hundreds of destinations and he/she can't check them all for you ... but you can check them. At a quick glance New Haven, CT might work for you.

This.

Employee's can't predict where you want to go, even by your saying anywhere. Above, he mentioned New Haven and you pretty quickly shot it down. Amtrak likely would have done the same thing and some Amtrak guy would be posting this same story in reverse! Haha. I do think the employee should have told you where to look online for the information necessary to plan trip better. Oh, well...Can't win them all.


That being said, take it from a person in New Haven, ya don't want to go there!

LesterOfPuppets 06-25-12 06:35 PM

Kinda reminds me of going into a bar and ordering "a beer" like they do in the movies. Likelihood of just being handed a beer is very low.

Willy Wonka 06-25-12 06:42 PM


Originally Posted by transporterjr (Post 14397498)
I would agree, you cannot, for example, send UPS or FedEx to a P.O. Box - need a mailing address. However, you can might be able to send it to one of those "Mail Boxes etc." type businesses, but it will cost you more and I imagine a storage charge.

You can send to a UPS or FedEx (respectively) retail store. I've done that when buying something valuable I didn't want left out in the rain or heat at home. Some stores will charge you a few dollars for the convenience. Others do it for free.

Papa Tom 06-25-12 07:07 PM

You say AMTRAK will take you and your bike to Buffalo. I'm pretty sure I checked that out once and it is correct. Being that it's Canada you're interested in, have you thought about taking AMTRAK to Buffalo and riding the Niagara River Recreation Trail to Niagara Falls, or even continuing on to Toronto? I know it's not Quebec, but Toronto has some great riding.

As a New Yorker myself, I share your pain regarding AMTRAK. During the years I was traveling for business, I accumulated a lot of award miles on AMTRAK, so if they would only let me bring my bike, I'd have traveled to LOTS of places to ride by now!

Willy Wonka 06-25-12 07:12 PM

We've used Amtrak with and without bicycles recently and except for one leg of one trip, the trains were on time or even a few minutes early. I made reservations online and printed our tickets at the machines in the stations. The bikes were not boxed. We rolled them on and leaned them against the wall at the back of the car where they'd effectively removed a few seats to make room for bikes. We had confirmed reservations for ourselves and the bikes. The bikes cost $10 each, each way. Our first Amtrak bike trip was from St. Louis to Hermann, MO, we rode to Jefferson City, and the next morning came back to St. Louis on the train. Total cost was $150 and we could enjoy the scenery for not much more than we'd have spent on gas to drive and shuffle cars around. We're planning to do it again to bike the section of the Katy between Jefferson City and Sedalia later this year. Not all trains take bikes but you can tell that when you make your reservations.

One thing I enjoy about taking a trail as opposed to driving or flying is that you get to see what I think of as the backyard of America; older sections of smaller towns and rural areas. It's exactly the kind of scenery that attracts me to riding the Katy trail rather than I-70.

Just a week ago, we got back from a bikeless trip to Chicago on Amtrak. It was a last minute decision and it still only cost $182 round trip for two with a sleeper (which we didn't need but was the only seating left on the Texas Eagle that day) on the way up.

We've found the Amtrak folks to be friendly, helpful and usually in good spirits. The station agent in Jefferson City opened the door early so we could put our bikes inside and go for breakfast before the train arrived. I don't think I'd trade a 4-hour flight for a 2-day train ride to the west coast, but for short trips, it's more fun and convenient than driving and maybe even cheaper.

Oh yeah, the delays for freight trains. We experienced nothing like that across Missouri or on our way TO Chicago although those were weekend trips. On the way back from Chicago we did have to stop several times to wait for freight trains. I don't know why that didn't happen at all on the way up but it happened a half dozen times on the way home. OTOH, according to my wife's smart phone, we got up to 80+ mph on those trips so I guess the tracks must be in decent condition.

Tourist in MSN 06-26-12 06:59 AM

1 Attachment(s)

Originally Posted by truman (Post 14401571)
I've used Amtrak one time to support a bike tour. I rode from Salt Lake City to Reno on the California Zephyr. I established in advance that baggage service was available at both stations. I showed up at SLC, bought the shipping box, put my bike in, got my ticket to wait for the train to depart in 30 minutes.

9 hours later, the train actually departed. The interim was spent in the SLC waiting area with increasingly restless passengers. Apparently a semi truck had crashed into a bridge support we needed to pass over and rerouting the train around the freight train traffic took a long time.

Once the train left, the trip was undeniably pleasant. I'd do it again, but not if I was in a hurry.


If you want to be assured of traveling on time, get an airline ticket. <Insert chuckle here>

http://bikeforums.net/attachment.php...hmentid=258386

indyfabz 06-26-12 07:12 AM


Originally Posted by fietsbob (Post 14403513)
Unlike European National Rail systems .. Amtrak uses privatized Rail right of ways

Not entirely correct. Amtrak owns the Norheast Corridor--from Boston to D.C. It also owns the old PRR/PC Main Line between Philadelphia and Harrisburg, PA. Passenger takes priority on those lines.

indyfabz 06-26-12 07:39 AM


Originally Posted by rhm (Post 14401913)
So I ask: where can I get from here? I still think it's a reasonable question.

I told you. Seattle. You can also get to Pittsburgh, PA, Chicago, IL Portland, OR, Whitefish, MT, Sheldy, MT, Havre, MT Minneapolis, MN, Winona, MN, Spokane, WA, Denver, CO, Pasco, WA, Spokane, WA, Everett, WA, Fargo, ND, Salt Lake City, UT and a whole bunch of easily discernable places along the Pacific Coast via roll on service, just to name a few.

rhm 06-26-12 10:19 AM

Okay, I found my answer, as someone suggested I would, in Amtrak's printed Timetable, which is a magazine format publication that comes out every half year or so. In that, you can scan the schedules for trains for those that show a little suitcase icon; those are the ones that carry checked luggage. There's also a list of stations where you can scan for same suitcase icon. Those are the places where checked luggage can be loaded and unloaded.

So without further ado, here is the answer:
From NYC, the options north are the line to Boston (including New Haven, Providence, etc.), and the line to Albany and west from there.
The options south and west involve going through Philadelphia and/or Washington DC; from there, more options open up.


Now that I have the answer, I realize I didn't ask my question right. I should have asked about lines, not destinations. Live and learn!

wahoonc 06-26-12 04:56 PM


Originally Posted by Tourist in MSN (Post 14406201)
If you want to be assured of traveling on time, get an airline ticket. <Insert chuckle here>

http://bikeforums.net/attachment.php...hmentid=258386

No kidding...I have spent way too many nights in airports over the years. Missed many a meeting and missed even more nights at home, courtesy of the US Airline Industry. FWIW my bride is a 30 year veteran (survivor?) of the no longer friendly skies. She has been a Flight Attendant the entire time. And boy has it changed over the years. :P

Aaron :)

Tansy 06-27-12 05:50 PM

I've had bad experiences with -calling- Amtrak. Last year I lost my ID on a tour, and when I needed to take a train from Portland to San Diego, I was given several different answers over the phone line. The first call gave me a definite "No, we can't let you on. A temporary ID is not valid". I called again, got a different employee, and was told to "go back to my home state and get a new ID". Telling her I'd need the board the train to do so didn't help. I went to the station and asked the PR lady. I mentioned usual airline policy of allowing ID-less passengers on with a Police report and extra security checks. She told me they had no such established procedure. A friend called for me, the third time, since I was full of rage and venom, and was politely told that there would be no problem if I could produce a police report of the incident.

I arrived the next day with my police report, ticket, and bicycle. The baggage people where very helpful and quick to assist with tape, scales, and a pedal wrench. When it came time to board the train, the conductor didn't even ask to see my ID. Same thing at the Transfer in LA. No problems whatsoever. In San Diego and LA the Baggage Handlers had us come up and move the boxes ourselves instead of tossing them into the claim area. Everything was very streamlined and easy.

In other words, trust everyone but the people who work customer service. They're crazy.

New Yorker 06-27-12 10:09 PM

Unfriendly, literal, not helpful? Wild guess… that's a union job.

wahoonc 06-28-12 04:02 AM


Originally Posted by New Yorker (Post 14414914)
Unfriendly, literal, not helpful? Wild guess… that's a union job.

It's not just unions anymore....been in a Walmart recently :rolleyes:

Aaron :)

OldZephyr 06-28-12 09:47 AM


Originally Posted by New Yorker (Post 14414914)
Unfriendly, literal, not helpful? Wild guess… that's a union job.

What an uncalled for comment. Lay off the politics, please.

Note: the baggage people and the conductor (who were described as helpful) almost certainly were unionized. Of course, I wouldn't use that as an argument that unionized employees are uniformly helpful. Rather, my general experience with unionized employees has generally mirrored that of the general population -- most are helpful, some are so-so, and then you come across the odd grump/jerk now and then. Exception: my limited experience doing business with unionized skilled trades people has been uniformly good, but that might simply reflect the level of training needed to become a journeyman plumber, electrician, etc.

adventurepdx 06-28-12 02:55 PM


Originally Posted by New Yorker (Post 14414914)
Unfriendly, literal, not helpful? Wild guess… that's a union job.

I highly doubt that anyone working at a call center, be it for Amtrak or anyone else, is unionized. If they were, then that would be quite the interesting development.

Bill in Houston 07-03-12 02:47 PM

There is a video (at least one) on you tube that shows how to put a bike into a big hockey bag. Once you accomplish that, then you are just carrying a big hockey bag. Hardest part of that (for me) would be removing the fork.

Bill in Houston 07-03-12 03:05 PM

It is amazing the lengths to which people will go to be unhelpful here. Amazing post, and amazing thread.

Originally Posted by mev (Post 14399860)
I'm not as certain and my reply isn't specific to rail. Imagine for example, you wanted to bicycle "somewhere" and return with your bicycle via some other mode of transport (e.g. air, bus, rental car). Do you think the conversation would be much different if you:

1. Called up an airline, asked them if they took bicycles and then asked for a list of cities you might cycle to and then fly back? In this case you would be searching for (a) cities serviced by the airline (b) planes were large enough to carry cycles and (c) specific policies including bicycles.
2. Called up a car rental agency, asked if they had cars that fit bicycles and then asked for a list of possible places you could ride to and rent a car to come back.
3. Called up a bus company, asked if their buses fit bicycles and asked for list of possible places you might return from via bus.

For better or worse, if you are in the transportation business (air, car, bus, rail, etc), the typical mode is most likely that people know where they want to travel and are calling up customer service to figure particulars on what that particular travel costs and particular restrictions, etc. So while you might get particularly helpful customer service in any of these situations - it wouldn't surprise me if you got similar responses by calling and not knowing where (and when?) you wanted to travel if you called other transportation businesses.

I suspect in most of these cases (air, car, bus, rail, etc) you might do better doing your own web site searches/research and also finding a master schedule online or elsewhere to help dream out the possibilities. The additional advantage would be that you might be able to select the particular mode that works best. For example, I don't set out to "travel by rail" or "rent a car to transport my bike" or "fly back" but instead have a rough idea of where I'd like to go and then pick the best way I might travel on the non-bicycle portions.


esther-L 07-03-12 03:42 PM

My husband and I had a good experience with 2 bikes, taking Amtrak from Raleigh, NC to Tampa FL in Feb 2011.
We did learn some important things: A road bike larger than size 54 inside an airport-grade bike box exceeds the 50 lb limit. You can only put a bike box on/off at a train station with luggage service. You must arrive at Amtrak station at least 1 hour before departure if you are checking a bicycle.

We stuffed some rags and dirty laundry inside the cardboard bike boxes with our bikes. No damage to bikes.

juggleaddict 07-09-12 08:29 AM

lol, oh Amtrak. . . . I really liked the idea of a train and tried to go from Atlanta to Greenville,SC on weekend to see my brother (not even with a bike)

so I get to the station at 8 for an 8:30 departure (mind you I walked my luggage 2 miles because the station is in a very inconvenient location for public transportation) and I was told
"The train made a wrong turn, it'll be here in 4 and a half hours, you can have a seat right over there" . . . and so I waited. Our train left at 1:30 AM.

NEVER AGAIN

cafzali 07-09-12 09:00 AM


Originally Posted by rhm (Post 14393337)
Hey guys,

I haven't had a chance to tour, even a little bit, for a couple years now; so I've been avoiding this forum since the incessant dreaming makes me unhappy!

But I've been wanting to get away for a week or so maybe later this summer.

I can ride right from home... which will get me into unfamiliar territory in a couple days, which I guess would be okay. But then I thought, it would be sooooo easy to take an Amtrak from NYC, put the bike in the box they sell me, and ride from... well, where?

So I called up Amtrak today and asked something like this:
I: where I can get to from NYC, with my bicycle as checked baggage?
Amtrak: Where do you want to go?
I: Anywhere I can go with a bike as checked baggage.
Amtrak: You have to tell me your desired destination.
I: Okay, how about Montreal?
Amtrak: No, you can't go to Montreal. That train doesn't have a baggage car.
I: Okay how about Boston?
Amtrak: No, you can't go to Boston. That train doesn't have a baggage car.
I: Montpelier?
Amtrak: No, that station does not have baggage facilities.
I: Burlington?
Amtrak: No, that station does not have baggage facilities.
I: Plattsburgh?
Amtrak: No. That train doesn't have a baggage car.
I: Montpelier?
Amtrak: No, that station does not have baggage facilities.
I: Okay, well, where can I go?
Amtrak: Where do you want to go?
I: Anywhere where I can go with a bicycle.
Amtrak: Amtrak has hundreds of destinations. I can't list them all for you.
I: I don't want you to list them all. I want you to suggest one where I can get off the train with a bicycle.
Amtrak: I can't help you with that.

In the end the agent and I agreed it would be best if I pick up the national schedule from the Amtrak information office at Penn Station on my way home. But by then (3:50 PM) the office was closed.

Anyway, I am frustrated. Advice?

Or, at least, a feel-good story that will reassure me that Amtrak and bicycle touring are not incompatible?

You're problem is that you're a NY'er, and I say that as a suburban New Yorker. From New York, you're pretty limited when it comes to long distance trains because they're main mission in life from Penn is service along the Northeast Corridor where they offer Acela service that actually makes money.

If you want to do anything long distance, you do have to connect through Chicago generally, because that's the only route they do that takes more than 8 hours or so. You can get to Canada direct from Penn, but you can be in Toronto in about 8 hours, so those trains don't have baggage cars. Even Montreal takes a connection to a bus in Vermont.

As far as I know, literally your only option other than above would be to drive to suburban Virginia and take the Auto Train to Sanford, Fl. I've done that, although not with my bike, because part of the appeal of the auto train is you can leave your luggage in your car and just have with you what you need for the overnight. Given that, I didn't want to check my bike and pay extra for it; I can rent a bike most anywhere for about $100 a week aluminum and $150 or so a week for a carbon.

Unfortunately, traveling with a bike in the U.S. is just a PITA unless you drive.

OldZephyr 07-09-12 09:46 AM


Originally Posted by cafzali (Post 14457199)
You're problem is that you're a NY'er, and I say that as a suburban New Yorker. From New York, you're pretty limited when it comes to long distance trains because they're main mission in life from Penn is service along the Northeast Corridor where they offer Acela service that actually makes money.

If you want to do anything long distance, you do have to connect through Chicago generally (incorrect, see below), because that's the only route they do that takes more than 8 hours or so (incorrect, see below). You can get to Canada direct from Penn, but you can be in Toronto in about 8 hours, so those trains don't have baggage cars. Even Montreal takes a connection to a bus in Vermont.

As far as I know, literally your only option other than above (incorrect, see below) would be to drive to suburban Virginia and take the Auto Train to Sanford, Fl. I've done that, although not with my bike, because part of the appeal of the auto train is you can leave your luggage in your car and just have with you what you need for the overnight. Given that, I didn't want to check my bike and pay extra for it; I can rent a bike most anywhere for about $100 a week aluminum and $150 or so a week for a carbon.

Unfortunately, traveling with a bike in the U.S. is just a PITA unless you drive (not always, see below).

I'm afraid some of this information about Amtrak isn't correct. There are a number of long distance trains out of New York Penn Station other than to Chicago, and many of them take checked baggage.

1) There's the train to Chicago via Buffalo (Lake Shore Limited). This goes via upstate New York, and there's checked baggage for all stops between Albany and Cleveland (except Erie), as well as Toledo, South Bend, and Chicago. As cafzali correctly noted, from Chicago you can connect to more long distance trains to the west and south of Chicago.

2) There's also the train to Chicago via Charlottesville, West Virginia, and Cincinnati (the Cardinal), and that has checked baggage service to a number of cities along the line, including a few smaller cities and towns (e.g. Prince, WV).

3) There are three trains a day between New York and Savannah (Silver Star, Silver Meteor, and Palmetto). All have checked baggage service to major stations, some of which are not terribly large cities. The Silver Star and Silver Meteor go on to Miami, and both have checked baggage to major Florida stations as well.

4) The Carolinian between New York and Charlotte has checked baggage service to major stations.

5) The Crescent between New York, Charlotte, Atlanta, and New Orleans has checked baggage service. You can connect in New Orleans to the Sunset Limited train to LA, and that train has checked baggage service.

6) The overnight trains to Boston and to Washington (trains 66 & 67) have checked baggage service. You don't have to be on those trains to check a bike through to those points. In other words, get on any train to Boston, and the bike will either precede you or follow you in the overnight train, depending on whether you have checked the bike through early or if you check it at the time of departure.

The point is that the train to Chicago via Buffalo is not the only game in NYC for checked baggage service, and it is not the only long-distance train out of NYC.

As for Amtrak "making money" only on the Northeast Corridor, that's very much open to question, because it depends on whether you are talking about certain operating costs ("above the rail costs") or not, but this being a bike forum, I'll just leave it at that.

I agree that it could be easier to take a bike along with public transportation, but if your plans take you to cities that Amtrak serves with either checked baggage (see above for examples) or "roll-on" service where you just take the bike aboard yourself (such as in Illinois, Missouri, North Carolina, California, Oregon, and Washington), Amtrak is a great way to go.

Rob_E 07-09-12 09:50 AM


Originally Posted by cafzali (Post 14457199)
You're problem is that you're a NY'er, and I say that as a suburban New Yorker. From New York, you're pretty limited when it comes to long distance trains because they're main mission in life from Penn is service along the Northeast Corridor where they offer Acela service that actually makes money.

I think the problem with being a New Yorker is that you have to weed out all the non-viable options from the actual, bike-friendly option. Where I live there are fewer train options in general, but all the options are bike-friendly because my local station has baggage and there are no regional routes that do not have baggage service. New York actually has more options, but you also have a wealth of shorter-distance trains that don't accommodate checked baggage and, therefore, boxed bicycles. But the long distance the options are still there. Yes, you might have to go to a different hub to transfer, but that's not much different then flying, and it's not an issue that's unique to New York. It's an issue with living anywhere that isn't Chicago, which seems to be the main convergence point for most east/west Amtrak routes.


Originally Posted by cafzali (Post 14457199)
As far as I know, literally your only option other than above would be to drive to suburban Virginia and take the Auto Train to Sanford, Fl. I've done that, although not with my bike, because part of the appeal of the auto train is you can leave your luggage in your car and just have with you what you need for the overnight. Given that, I didn't want to check my bike and pay extra for it; I can rent a bike most anywhere for about $100 a week aluminum and $150 or so a week for a carbon.

I don't think the auto train is an option unless you take your car and put the bicycle inside of it (or possibly on a rear rack outside of your car). The auto train assumes that your luggage will be kept inside your vehicle and offers no other checked baggage, so it's not a viable bike touring option. Although it might be an option if you had a folding bike and all your luggage was carry-on.

indyfabz 07-09-12 10:51 AM


Originally Posted by OldZephyr (Post 14416292)
What an uncalled for comment. Lay off the politics, please.

Note: the baggage people and the conductor (who were described as helpful) almost certainly were unionized.


They most certainly are.

Cyclebum 07-09-12 11:27 AM

Timely thread for me as I'm planning on Amtraking it from Texas to Milwaukee this fall. With a lwb recument.

The 'policy' states that bikes are exempt from Amtrak's size requirements. Tandems are specifically mentioned. Just try getting a station master to go along with that. "If it'll go in the Amtrak bicycle box and don't weigh more than 50 lbs, we'll take it. Otherwise we won't." This was last week at two different stations.

Fortunantly, hopefully, I think the Tour Easy frame will fit, with wheels off. It is a long box and measurements suggest 4 spare inches.

In checking the website to get the link, it appears to me that it has recently been revised. Much more readable and specific than earlier. I had been told that it was due for revision. I will make a copy and bring it along should my TE not fit in their box. Inservice for station masters might lag official policy pronouncements.

As the conductor apparently is Chief Justice on all matters, still a chance that me and bike may not get to board together. As others have suggested, safest bet is ship the bike ahead via commercial carrier. That can include by bus, the least expensive way.


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