I had a great experience with Bicycles, Inc. in Bedford yesterday. Went in two Saturdays in a row as a complete newbie, explained my physical limitations, concerns and thoughts about possible options. Got very solid advice, options I hadn't considered and good, thoughtful service. They adjusted a bike's brake levers to be closer to the grips to make it easier for me to operate them before I even took it out for a test ride. Their recommended bike for me was considerably less expensive than what I would have been willing to spend, and after about an hour total in the saddle now I'm more than pleased.