Join Date: Dec 2005
Location: Upland Ca
Bikes: Lemond Chambery/Cannondale R-900/Trek 8000 MTB/Burley Duet tandem
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Originally Posted by iforgotmename
No, it's a velocity. The story is that there was a bad run and some how I was lucky enough to get two of the bad rims. Their cust service is great though answered my emails in a couple of hours both times.
Bummer! Yeah Velocity does hae good CS. I've emailed them and also recieved answers within a couple hours.
Once I had an issue with an LBS. I ordered a ti grey rim to be built for my tandem. They used a black rim, freaking pissed me off. They said Velocity was out of grey so they had to use black and wanted to charge me shipping since it was a special order. I said BS, I'm contacting Velocity cause they told me they had all colors in stock. The LBS dude said ok ok, I'll give you a deal. He didn't charge me for the 48 spokes or shipping. He knew I busted his arse when I said I knew that he gave me what he had in stock. He must have known Velocity would have provided a quick response.