iforgotmename

Today I was cleaning up the bike and taking off my studs when I made an interesting discovery. I have a small split going down almost the entire braking surface of my rim. My bike is pretty dirty from all the rain and snow that's been around here lately. The funny thing is that last March 8 I discovered the same thing...ok not quite an anniversary but real close. Suppossedly they fixed the problem and they are going to send me a new rim so I'm just out the build cost. I just found it odd that one year ago I discovered the same thing...Happy Broken Rim Anniversary to me

Mr. Beanz

Mavic?

iforgotmename

No, it's a velocity. The story is that there was a bad run and some how I was lucky enough to get two of the bad rims. Their cust service is great though answered my emails in a couple of hours both times.

LACamper

Just one or both?

Seve

I didn't know that broken rims were seasonal ?

It's nice that they are going to send you a new replacement.

Happy Anniversary.

Mr. Beanz

Bummer! Yeah Velocity does hae good CS. I've emailed them and also recieved answers within a couple hours.

Once I had an issue with an LBS. I ordered a ti grey rim to be built for my tandem. They used a black rim, freaking pissed me off. They said Velocity was out of grey so they had to use black and wanted to charge me shipping since it was a special order. I said BS, I'm contacting Velocity cause they told me they had all colors in stock. The LBS dude said ok ok, I'll give you a deal. He didn't charge me for the 48 spokes or shipping. He knew I busted his arse when I said I knew that he gave me what he had in stock. He must have known Velocity would have provided a quick response.

iforgotmename

Just the rear, the rep said that this has happened quite a bit with the cliffhanger.

I talked to Jeff this morning and he is next day shipping a new rim tomorrow. He is sending me a different rim (chukker) and new spokes as the erd is different. So once again they have done right by me. Now only if I could build my own, off to the lbs tomorrow.

funrover 

Quit riding your brakes LOL I hope this quits happening to you

iforgotmename

Me too Thanks Rover. The funny thing is that I really prefer my front brake...looks like my wheels are telling me to drop a couple of pounds