As some of you who have followed my posts on my purchase of a Garmin 705 bundle that included heart rate monitor and cadence/speed sensor know the transaction has not been trouble free.
First the initial 705 itself was defective. But REI-Direct, who I bought it from, made the replacement process smooth and easy. They even paid the postage to return the bundle. Good on REI.
I bought the 705 because economically it made sense and because it allowed car navigation also. It does everything I wanted. There are car navigation units that are better. But, as an all in one bike computer with every statistic you could ask for that also does a satisfactory car navigation job the 705 is hard to beat.
BUT, Garmin documentation and customer orientation leaves a LOT to be desired.
When I got a unit that worked I used a USB cable that I had here to set it up and use its' functions. When I got around to using the one included with the 705 I discovered it was either defective or an external power only cable. Given Garmin Connect and other uses for which instructions are included with the 705 it makes no sense for the cable to be charge only so I assume it is defective. REI is making it right. They have sent me another cable from another bundle. If it is charge only then I am to buy a proper USB cable locally and they will reimburse me. Good on REI.
The Garmin sales information doesn't say the microSD version of CityNav is not updateable. In fact Garmin even tried to sell me an updating subscription for it. But, it isn't. So REI is selling me an updated copy at a reasonable price. Good on REI.
At this point I haven't tried everything it is advertised to do. But, I have used all the major functions and have to say this is a very capable and easy to use machine. I don't think there is anything on the market that is better. It does what it says it will do effectively and efficiently.
On the other hand to call Garmin documentation "pathetic" is too kind. It is, in a phrase, indescribably awful. It makes the 705 learning curve way more steep than it needs to be.
At the same time either accidentally or intentionally their sales information is deceptive. I didn't see anything in the web sales informtion that said the microSD card version of CityNav was not updateable. Garmin even tried to sell me an update subscription. But, it isn't. That is reinforced in the updates section of the web site. A place new purchasers are unlikely to go.
The 705 tool/toy is very good. REI does a very good job. Support and documentation from Garmin is extremely poor.
REI has proven they are focused on customer satisfaction. Every time I have interacted with REI-Online people they have been unfailingly professional and focused on making me happy. If they could not do what I wanted they clearly explained why and offered alternatives that would at least make me financially whole. I can't ask for anything more.