exime

Yea it's impressive but I also get things from China eBay really quick too. It's a small world now.

qcpmsame 

I just ordered an Ultegra 6800 groupset, and a pair of Fulcrum wheels, from Ribble, in Jan 8, they arrived Jan 14. As far as cost, the groupset was no shipping cost, but the wheels had a flat rate $52.00 shipping charge. This seemed a little high, but the wheels were packed well, and everything got to me in the 7 days, not to bad. Their shipping chart says 6-12 days shipping time to the US, so they were on the good side of the curve.

Bill

Inpd

r glad to see everyone having great experiences, but to balance this ...ordered wheel set paid $22 for delivery from Merlins.

01/11 ordered,
01/13 shipped
01/15 got to final shipper
01/19 arrived in US
01/21 in customs!

Kind of annoyed its in customs as order is below $200 so supposed to be customs free.

exime

Was your item shipped via Royal Mail or something else? This is what mine says for Royal Mail:

Thank you for ordering from Merlin Cycles Ltd.

Your order ref. WEBXXXXXXX has now been despatched from our warehouse
via Royal Mail Std. Airmail on Saturday 16th January 2016 2:54pm.

Please note that some delivery services can not be tracked.
For services which can be tracked:

3. Tracking information for non-UK orders sent via Royal Mail
may only be updated upon entry of your country, and then
upon delivery.

Inpd

This is what mine says. Merlin says it will get to me via USPS so it was probably shipped RM.

I guess my point is that its not all order on Friday and deliver on Monday or worst case within a week. But the price is right so I'm willing to wait.

Jan 21 2016 12:20 AM Parcel at customs in country of destination
Jan 19 2016 07:56 PM Shipment arrived in country of destination
Jan 15 2016 06:07 AM Parcel sent to country of destination
Jan 13 2016 09:40 PM Shipment handed over to final carrier
Jan 13 2016 09:10 PM Shipment ready for transport
Jan 13 2016 09:10 PM Shipment sorted for final carrier
Jan 13 2016 06:10 PM Shipment processed through sorting facility
Jan 13 2016 02:22 PM Shipment processed at Spring facility
Jan 13 2016 07:10 AM Shipment pre-advised to Spring

dr_lha

Everything goes through customs. Doesn't mean you'll get a fee.

Inpd

The fee isn't the issue, its the time. @chaadster reported an item spent 9 days in customs.

But it's at least giving me time to research my how to put my bike together.

dr_lha

Sure that can happen, and it has nothing to do with how it was shipped or who shipped it, and everything to do with US Customs.

allen254

i usually pay the extra money to get it shipped faster it takes my orders no more than four days to arrive at my door not bad at all

allen254

none here either, ive never been charged duties,, IDK

Inpd

So the link at Merlin's website still shows the above status.

Good news. USPS just delivered the product to my front door in great condition.

Bad news. It requires a signature but luckily I was sick at home.

exime

Look like I'm going to have to do a charge back with my bank. It's been 2 weeks and I haven't received my pedals from merlin and no tracking number. I had a bad feeling about buying from the UK should have listened to my gut.

soom

It took me more than 2 weeks with the free shipping option to arrive. I wouldn't be so antsy about it IMO as you did choose the non-rush delivery option.

The next time I order I will probably cough up the 2/3 day delivery option as opposed to the free shipping.

exime

Okay thanks I thought it was lost in the mail or something. I don't get why Royal Mail can't provide a tracking number though. Even USPS lowest service has tracking.

soom

Mon Dec 14 201502:32 Shipment delivered
Sun Dec 13 201523:10 Shipment in depot
Sat Dec 12 201503:14 Released by customs
Fri Dec 11 201513:23 Shipment at customs
Thu Dec 10 201516:08 Received in country of destination
Tue Dec 8 201521:59 Your shipment has arrived in the country of destination and is now awaiting customs clearance
Sun Dec 6 201521:59 NLSent to country of destination
Thu Dec 3 201521:57 Parcel placed on linehaul
Thu Dec 3 201509:30 Sorted by the sorting office
Thu Dec 3 201509:30 Shipment re-labelled
Thu Dec 3 201504:44 Shipment is pre-alerted

I believed I ordered on the 2nd of December. It was sitting in customs only for one day but I have experienced longer before. It all just depends. A total of 11 days for UK to California. If beyond three weeks I would get a little concerned but I think you'll be getting it soon enough. Keep us posted~

qcpmsame 

I had ordered a pair of pedal from Ribble, a day after ordering the groupset, when it hit 12 days I asked Ribble if they had some means of checking on my second order. They replied that Royal Mail sets a dollar value minimum for providing a tracking number. No idea why RM would care about the dollar value, and as said above, USPS provided tracking, across the board now. Ribble also said that RM wants 20 days before declaring a package as being lost, and a claim being filed. There wasn't any big deal about the pedals, and they were at my house the next day.

Biggest thing was my stupidity in my not ordering them with the groupset. then it would have been in that dollar figure, and other than their standard wheelset charge, no other shipping would have been charged. Lesson learned, order everything you can, regardless of how much money you actually have to spend in your budget. Forgiveness is easier to ask for than permission.

Bill

Inpd

Hi,

Bought a pair of brakes and chain from Merlins. $50 + $8 shipping. Shipped Last Friday arrived this Friday. It's a smaller package and was shipped via RM and USPS.

scott967

Ordered crankset from Merlin. Ordered Jan 26, arrived today in Hawaii, Feb 02. Sent via Royal Mail Int. The Royal Mail tracking had shown it in San Fran on 1/30, that was the last update until my mailman brought it today.

scott s.
.

aubiecat

I'm about to order a wheelset from Merlin. I can't decide if I want to throw in the extra $42.00 to get them in three days or go cheap and just wait it out.

Inpd

Where are you located. I went cheap and it took about 9 days to get here but I'm on the west coast.

Note that paying extra just guarantees it gets to the US faster. It can still sit in customers waiting for inspection.

exime

I received my pedals today from Merlin via royal mail. 2 weeks 3 days for me.

qcpmsame 

You might want to check with Merlin about that fast shipping charge, and it it applies to a delivery to an address in the States. It may well, but I have gotten burned by this, in the dirt bike world (motocross.) If you already checked on it, or if Merlin has the addressed on their site, unless its critical to have the new wheels, I'd say wait, and channel those funds elsewhere (for bike parts, of course.)

Bill

dr_lha

If you need something fast, order it from inside the USA. Orders from the UK should always utilize free shipping option and be something you can wait 2 weeks for. Customs can be a ***** sometimes.

aubiecat

Makes sense. It will probably be March before I can build the new bike anyway with China shut down for who knows how long.

aubiecat

So I ordered the wheelset from Merlin along with two Conti tires. We'll see how long it takes.

BTW
I recently ordered a Tacx trainer from Bike-Discount in Germany. It took 10 working days to arrive.
I ordered a mixture of 105 and 6800 components from Ribble and it got here in 4 days.