Hiro11

You have got to be kidding me. Yeah, no.

rmfnla

Indian?

No bow and arrow..?

Hiro11

No way could know this but I've gone there many times before. I know people that work there. I'm a member of their club.

rjones28 

So much wrong with the fit. Plus, weird geometry on that bike which is obviously the wrong size.

Stucky

He traded them for a casino.

rmfnla

Dan333SP

FTFY.

I'm not kidding, I think an apology and a letter explaining that you are happy they did the best they could with your difficult wheels and attitude would get you back in their good graces. In the mean time, you should sctupp yourself a pair of back up wheels so your fuse isn't so short with your Shimano NOT 32 SPOKE wheels.

RollCNY

That"s a lot of clams.

Stucky

I kinda had the opposite problem once. I went into a small plumbing supply place which didn't seem to do much business, to buy a $6 plastic part. Get the part home and install it, and it leaked! Took it back for exchange....the replacement leaked! Took it back, and at this point feeling a little funny0- I'm not a professional plumber, but I think I'm competent enough to fix a simple sink drain. Well, ended up making like 4 trips to that store (I thought it would be convenient, since it was a few blocks from where I lived at the time...) and finally ended up getting the ordeal straightened out and getting a non-defective part- after wasting much of my own time, as well as theirs. I was obviously not a high-volume plumbing parts buyer- I might go into a plumbing supply store once every 7 years- and I knew that they were probably just hoping I'd never show my face in that place again, since their chances of making any money off of me are just about nill- but I still cause them to spend their time. And they were very nice about the whole thing, no less.

So, on my final visit, being assured that I had a working part, I said "Don't woory, if this one works, I promise I'll never show my face in here again"- figuring they'd be relieved not to have to deal with a time-waster off the street who might occasionally buy a $5 or $10 item. But the nice guy I was dealing with completely missed the intent of what I said, and was incredulous, and said "What? Didn't we treat ytou good?"

I explained that the intent of my comment was for their benefit, and we laughed- and he assured me that I was welcome to come back and "waste their time"[quoting me] any time I wanted!

Now THAT is how a good business operates! From that day, on, I always had a warm spot in my heart for that plumbing supply store! THAT is how you earn good will.

Maelochs

I think you will need to be much more detailed and specific in explaining precisely which of my points you feel conflict, and exactly why you feel those points and any possible or perceived conflict between or among them bears meaningfully on the meme of the mime in a bike shop.

Maelochs

Please be much more specific, laying out precisely which points you feel contradict one another and precisely why you feel they are contradictory. I am willing to respond at great length (bet you'd never have guessed) but before i do I want to make sure I fully understand the ideas you are exploring so that we can validly exchange understandings and insights ... after all, we are trying to synthesize understandings to create LBS enlightenment, are we not?

Heading back under my bridge to await you detailed response.

rjones28 

He might need some help with that. Maybe you could type something up for him to copy and paste.

3alarmer 

...at this point in the thread, I would like to venture that a visit to a good LBS would be of substantial benefit for this rider. But I won't, because I don't want to appear confrontational.

rjones28 

Doesn't exist.


#41ier

Maelochs

First off ... Dude ... if you are going to claim that you will be making a long post, please, follow through. You could have written another three pages and not exhausted that material.

Second ... I would have sued them. The beauty of small claims court is that you cannot bring a lawyer, and it is cheap to file, and for someone like you .... and the way you were treated ... You could and should have gotten a new set of wheels.

Then you would have had to buy them a couple cases of their favorite IPA plus offered big tips for all their employees and probably begged and grovelled for forgiveness from their family members, and then maybe---Maybe---you could have earned the right to once again enter their hallowed halls and get totally reamed by a jackhammer of incompetence ... for which you should feel privileged.

Maelochs

Let me also point out at this time ... Hiro11 now has a history of blatantly anti-LBS posts, so anything further s/he says on the subject should be discounted.

3alarmer 

...I prefer to continue on in life with a huge sense of entitlement as the guiding principle. I feel you're making a value judgement here, and find it very hurtful.

3alarmer 

“Those who cannot remember the past are condemned to repeat it.”

79pmooney

Doing work that was not asked for and ruining a wheel doing it is not "by the book", at least not my book. Good practice? Do the bearings and point out to the customer that the wheel isn't quite true. That mechanic owes the customer a six pack, not the other way around. Given that the shop screwed up badly, handing the customer $40 and having him go away (on his third time in) is getting off lightly.

The civil approach (literally) for the OP: go to small claims court and sue for the cost of the wheel plus lost time from work.

Ben

FrozenK

So I went to a pizza restaurant the other day. First, they flat out refused to bake the pizza I put together at home. I do have an oven but I wanted to make sure someone who knew how to make pizza baked it so it didn't burn.

Then I ordered half pepperoni half cheese. And when the pizza came out it had at least three slices of pepperoni on the cheese half!!! I complained and they offered to make me another one or give me a discount on the one I had but that is inadmissible. I demanded a full refund which they didn't do. To top it off, they expected a tip!

Because of this horrible experience I will never go to a restaurant again and only order pizza online.

Maelochs

My wife and I order pizza online exclusively, and have never had a complaint. If a min-wage high-school student at a pizza place can do it, why can't an LBS mechanic?

I think maybe too many people give LBS employees beer, and we are stuck dealing with surly drunks.

Say, do you think if I took my car to a dealer for service, they'd service my car even if I bought it from another dealer?

I do, because I do. Hmmm ... analogies are fun, and so are examples.

rmfnla

You mean "...are condemned to repost it"...

FrozenK

If you had a bad experience at a car dealership, would you start ordering your spare parts online and doing your own work at home?

Look, some LBS are staffed with ********. Some are poorly ran and will go out of business. The problem is when people extrapolate one bad experience to "I will never go to an LBS" to justify being cheap and buying online. I get it, you can buy Shimano stuff online for less than LBs wholesale right now. And some people just want the best price. That's fine.

But that doesn't mean that being able to go to a shop and pick the chainring you need for tomorrow's race doesn't have value. Yes, you can probably pay a few bucks less online. But it won't be there for the race. That is part of what you pay for at a shop.

As for bringing beer, I don't see it much different than someone bringing out cookies for their lawn-service people. Or giving a cake to the plumber that came as soon as you called to fix the leaky pipe before it flooded your house.

rmfnla

Pie is always better...

FrozenK

What kind of pie? Key lime pie is good. Kidney pie? Not so good.