kbarch

I am very happy with my bike, and I wouldn't really complain, but there are a couple of things I'm less than delighted with. The crankset is ugly and very noisy when changing gears, and the electrical tape on the bars is annoying.

That's just it; you did not buy a saddle from Bontrager, you bought a bicycle from Trek. Trek is a consumer of saddles, not a distributor, thus Bontrager would have made their guarantee to them, not you. If Trek doesn't want to offer you the same guarantee Bontrager would have offered them (or if they made a deal excluding such a guarantee), that's between you and Trek.

MattFoley

I never loved the silver color of my Cervelo R3, but I liked it way better than the white that came before it. But for this year's models Cervelo went back to a primarily black color scheme that I really like, and now the silver makes me a little sad.

StanSeven

What do you want manufacturers to do? Saddles are very individualistic and there are many, many types and sizes available. The stock saddle on one bike might be perfect for one buyer and awful for another.

sw686blue

I love everything about my Giant, except for the name. :-(

Couldn't they come up with something a little cooler?

Rich Gibson 

My 2013 Fuji Roubaix has started spitting out the chain when I go from the large to the small ring. Friday I was going very slowly and shifted rings to handle a tight turn. As I pushed the pedal it began popping through the cassette rings and then spit out the chain. I tried to catch my balance with my right leg and twisted my knee which has been tender for the past few weeks. I felt a twinge and Saturday morning it felt as sore as when I tore the meniscus in the same leg. Fortunately it's much better now. The stupid bike throws the chain every few days. Off to the LBS tomorrow.

Rich

gsa103

Bontrager is wholly owned by Trek, these aren't independent companies, its a Trek component. If you go to a Chevy/GM dealer with a Chevy pick-up you expect them to service it. The Trek dealer is technically under no obligation to help. He's also under no obligation to ever set foot in their store again, especially if the level of service is at or below internet retailers.

headloss 

Other: Primary ride is from 2002 and has a 1" headtube/steerer. Only an issue if I ever have to change forks seeing as the 1" variety is few and far between.

Drivetrain may be a close no. 2, but only because I have a few specific changes that I want to make and haven't gotten around to it yet... not even "upgrades" per se, just preference changes. I don't really like having a 53t front chain ring so I'm going to move from a standard road triple to a 50/39/30 setup. My RD is dated, I want to replace it with something that is silver and shiny!

loimpact

Just some food for thought......

My home, purchased from a large national tract-home builder was filled with Moen plumbing products thru whom I've handled several issues that Moen handled directly with me, no questions asked. (Well, except for when the home was built)

Likewise during an old Toyota/Michelin tire issue I had on my Camry. The issues was handled directly by Michelin and while the dealer handled the replacement tires, the issue was all dictated by Michelin directly to me.

So, yes, I agree that Bontrager is whimping out if you can prove you bought the bike new and have a receipt to prove so.

(shrug)

LesterOfPuppets

Um. Read gsa103's post, two up from yours.

Bontrager saddle is like the AC/Delco radio in a GM car. It's all the part of the same big company since the mid 1990s when Trek bought Bontrager.

elcruxio

Brakes. I know I'm probably one of the only ones with brake issues (in all our rim braked bikes btw...) but there you have it.

I mean they are just so finicky aren't they? Think of a normal caliper brake on a road bike. Want to put on some wider tires like 28's? Nooope! adjustment needed! A lot of it, or you can't fit the tire in. Cool, cool, but what if I just deflate the tire first? That would work if the tire wasn't tubeless so...
How bout' your other wheelset housing those wider tires is also a bit wider? More adjustment. SO basically we're in a situation with multiple wheelsets which are not identical in specs, quick swaps are not an option.
This is my GF's bike, which I of course have to maintain.

My bike however has mini-Vee's. They are powerful and nice feeling and all that, but my god are they finicky, a pain to adjust and just a general nuisance. Add all of the above and the individual faults and it's not a nice brakeset to work with or live with.
I like to use the flared kool stop pads so to get enough clearance I need to use travel agents. Too many moving parts, too much to possibly go wrong. Not to mention that rim brakes don't work in the cold.
Now of course they can work in sub freezing temperatures just fine, but there are times when you squeeze the levers and nothing happens. Zero brake power. That happens way too often where I live to make for safe riding. So I ride my mtb in the winter times.

I swear as soon as I graduate and get a job this family is going exclusively disc brake. So much more better in every conceivable way and situation, especially since all of our bikes are at least a little utilitarian.

kbarch

But this is not an issue of defect or maintenance, it's an issue of dissatisfaction. I did not know that Bontrager was owned by Trek, but that's just more reason to take the matter up with Trek (the parent), not Bontrager (the child). And, true, a dealer that won't assist in such matters doesn't deserve ones business.

Bob Ross

My biggest complaint is that things wear out, stretch, and/or drift out of adjustment...if I could get a full tune-up once and never have to touch anything on the bike again I think I'd be 100% satisfied.

Well, let's say 99%. I really would prefer bars with deeper drops, but since this is a travel bike that has to pack in an S&S case, the shallower drops are a compromise I make just to get the thing to fit.

Black wallnut 

My number one complaint is creaks.

Smokehouse

Bike?

Creaks....but that's minor and part of life. A bike is a machine, machines develop creaks over time. Such is life.

My cycling complaint?

Saddles.

Damn things are silly expensive, there is an ocean of designs and next to zero "try before you buy" is available. My saddle is ok...but I'm guessing there is better for me elsewhere. Where exactly, I do not know and I refuse to spend $100-300 over and over and over again attempting to find the perfect one.

I swear...if a huge group of cyclists just got together, each bought one saddle then passed them all around, we could probably find our "perfect" saddle much easier...