Once he got mine to me I was happy with the work, but He Needs to do something about his PR work. If it's just him and he's a one man show with a job wife and kids... then I could cut him some slack, but he should let people know that he's busy, even if it's just a short note. If anyone does the same work and is better at the business end, he'll lose out to them IMHO... and so it goes