Originally Posted by carlfreddy

Example: We have a customer who comes in on a regular basis with his bike he bought online. He knew what he wanted and had a bottomline that we just couldn't meet. I understand that. But when you sit down and figure out all the ancillary services he's needed over the last year (that would've been no cost to him had he stretched his initial budget and bought a bike from us) he's spent quite a penny. I guess I shouldn't really care since its more service dollars in our door, but in his quest to find the "best deal" this customer has actually shot himself in the foot.