Originally Posted by
woodduck
Maybe he just had a budget of say $1k for example and didn't want to go over it? maybe he made a deal with his wife to spend $x amount at puchase time. When he now factors in the service costs for the year etc, he might have still ended up with a better equiped bike at day one as he bought it on line?
I don't know, maybe he just f'd up and comes to you guys next time.
Right.
Those are factors that I do not have any knowledge on. But what I do know is that we could have easily saved him money in the long run had he purchased his bike from us.
People started shopping online because they are lazy. We have a price matching policy. There are lower level dealers in our area that always buy closeout bikes at the end of the model year and sell them stupid cheap. If the customer were smart, s/he would find one of those shops that has the bike he's looking for at the lower price, come to us and get the bike, get better customer service, and get better service after the sale.