Originally Posted by
BarryJo
I've actually had a bit of luck with Giant.... a piece of my frame broke off (nothing as significant as WRs problem), but I took the bike to a local dealer to have it looked at - they took the frame and had it sent out to Giant for evaluation, Giant repaired the frame free of charge.
I was told by the dealer if it was unrepairable Giant would've replaced the 07 frame with an 09.
The owner of my team bought an old mid-90's Giant CFR (early carbon race bike). He's lent the bike out to dozens of people over the years. Last year the non-replaceable RD hanger broke off. He talked to Giant, they sent my shop a brand new 2008 TCR carbon frameset, and we gave him that.