I rode last years 6.9 and also this years 2010 model 6.9. Both really good bikes and the new one is just brilliant. They just seem to break so easy.
I really wanted to get the 6.9 madone with duraace, I'd really say it's the best majour bike company complete bike you can buy, but it is not an inexpensive bike. The price jump over the ultegra version is crazy.
honestly, I'd have thought the local rep or someone who have helped a bit more. Maybe sick of the issue by now?