I have learned to keep a couple of replacement BOA reels in stock at home.
Where did you get those? Are they user-replaceable?
These shoes do what they are supposed to, but considering that I paid nearly $300, which seems especially expensive for a Chinese product, I expected them to be more durable, and not to have what is apparently a design flaw with the back-bottom coming apart. I had that problem with both of mine, and Lake "fixed" them and sent them back to me in short order. But that wasn't long ago and at least one of them is already coming apart again. The sole is coming detached from the upper in several locations too - I know the manual states fixing this periodically, but having this much trouble in less than two full seasons seems a bit much. I'm going to try to fix what I can tomorrow, but I think I may be calling Lake to complain, even though they are now out-of warranty. I don't know if they will last another season, at least without having a cobbler go over them. I might be looking for a new pair, and as it stands now they won't be from Lake.
Has anyone tried another brand? Check this out:
http://www.wintercyclingshoes.com/ In addition to Lake, they have Shimano, Sidi, Pearl Izumi, and "Northwave".
Edit: I found Boa's site and they have a guarantee to register for which lets you get free replacement laces. Pretty nice!
http://www.boatechnology.com/guarantee