Given the fact that Trek relies upon the BionX system which is fairly well proven I would think you could just use that data for a reference? But if the local Trek dealers won't even service them then what is the point in getting one from them? Why not just go to NYCE Wheels and get a BionX kit that is backed by service and prior knowledge of a rather expensive item?

If you don't already have a bike that you like arguably the cost of the Trek is a good deal given that the BionX kits are now $1900. It looks to me though that Trek is becoming involved less to supply the US market than the EU market which is gaining yearly, especially in the Netherlands and Germany. The US market as it evolves will certainly feel their presence and their dealers will get the picture at some point I suppose. Adapting to change happens slowly in the bike industry here.