You got the important thing, which is the van number. I used to be the one receiving these calls at my company, and I can tell you that if the caller didn't have a unit number or (accurate) license plate, there was no way to link it to the driver. Once I hung up the phone, that was the end of it. With the identifying information, it would go to the relevant manager. How managers dealt with it varied (and the reality is that experienced field guys can get away with almost anything that doesn't actually kill someone or get them arrested), but at a minimum the driver would get a talking to. Problem employees that had multiple complaints were the first to go in the recession, and even during the last boom, there were a couple of people laid off over their driving habits.
Last edited by neil; 01-14-10 at 08:06 PM.