You can find a lot of negativity about the business/marketing practices of BD but I have seldom seen a bad review of a BD bike. In fact, those who have them seem perfectly happy with them. I've heard that contact with customer sevice might be spotty attimes but issues seem to be resolved once they know about them..

As mentioned earlier, the points to consider are buying a bike you can't sit on or be fitted to prior to purchase and the need to do some assembly and adjustments when it arrives. I do know that many folks who have them sort of so a mini complete annual tune up to make sure everything is tight and adjusted properly.

We have one of the brick and mortar stores Cycle Spectrum, that are owned by the same folks who own BD. Do a search for the store name and see if there is one in your area by chance. They will have a fair selection, but not complete, of the bikes on the website and you get the LBS support along with the good price.