My experience with Performance Bike was always very positive (there are two in our area). You can talk directly with the mechanics with no 'service writer' middleman, the stuff is courteous, their return policy is generous and they don't nickel and dime you.

For example during the Dahon recall, they did not have the retrofit part so they took back my Son's Vitesse (it was a few months old) for a full refund. They even did not deduct the 10% store credit that we already used and left us with a negative store credit (it is positive now).

In another example, I needed a cassette lockring for my DD cassette. The had one that fit but it has that guide pin. The mechanic 10-15 minutes retrofitting the lockring and thought to me how to use it.

They are my first choice for everything bikes.

Kam