First my local bike shop rocks because I'm a girl and they don't give me a hard time or make me feel like an idiot for asking questions that may seem obvious to them. Second, if something is out of whack with my bike I take it in, they fix it, and no charge. Everytime I walk in they make me feel comfortable and always ask how the biking is going. I always feel like I can take my bike to them and feel good leaving knowing that they are on my side sort to speak.