Nice, knowledgeable, honest staff. My old lbs(closed their east side shop) had just that in their main mech. This guy rode, raced and generally loved bikes. He didn't try to sell me the lightest and most expensive parts, just the best value and most durable. He would even search for deals and tell me to get something off the net if his price was a bit high. I had him rebuild my old bike's drivetrain and a set of wheels. If anything was in need of adjustment it would be done and cash refused. I never was a high dollar customer but I was a regular and was made to feel comfortable. When the old mech grew up and went back to school he was replaced with someone with the same attitude. Too bad they are so far away now.