Actually I was pretty certain that you understood. I just wanted to clarify since posts sometimes drag on, and the original issue gets muddled. Kinda like that telephone game we played as kids.

Here's hoping that I get to experience that good customer service! Since it's Saturday I figured I'd let the BF collective wisdom ponder this and perhaps some one else (or 2) had the same experience.

When I broke my RD last summer I thought I has a warranty claim, but several posts lead me to discover what really happended. It's amazing what knowledge is available out there.

BTW, I'm glad your issue got resolved to your satisfaction.