Originally Posted by
skijor
This, especially, is worth it.
My most recent tent purchase was an REI. It got flattened by strong winds. The only permanent damage was one of the poles, and the tent was still very usable for the remainder of the tour. I got a replacement with basically no questions asked. They practically didn't care.
We don't, we have had all the caring about returns beaten out of us by people returning things that 1. Sat in the closet for 15 years until they dry rotted 2. Look like they were dragged behind a car 3. they just don't need and they heard REI would give them their money back.
Honestly not too many people abuse the policy, but if you let it they can really bug you.
I am an REI employee, any views expressed here are my own and should be taken as such, they in no way represent the company.