I just received a new Dahon Mu Uno Folder that was extremely poorly packaged by the sender, a well know company. There was no additional stryfoam packaging surrounding any parts on the frame and it was a miracle that the Bike arrived undamaged. The areas in the Box over where the Axle Nuts would be located were open holes meaning that they layed the box down with other heavy items over my box. By not putting in additional packing in the ends and sides of the box, it allowed the Bike to shift around in the box . The box looked like some Giant Drop-Kicked the Sucker. Now when I sell& ship a Bike, I take it to my LBS and for $25(which the buyer pays) and they professionally dis-assemble and pack the Bike in a like new box. ANd they do it correctly. I also insure the bike for replacement cost. To date, I have had no problems but its amazing the Cost-cutting Sloppy shoddy manner in which many Bike Stores are shipping out costly Bikes to their new owners. I always pack for the worst case scenario in which I think that the carrier(ups, usps,fed x ) will, at some point in the delivery, drop my boxed bike from a height of 10 feet or more or more off the truck. Package for that eventuality in mine and you will be OK. I really mean that btw judging from the looks of bikes that have arrived at my doorstep. Note that to the driver if your box arrives damaged and take Pics with of the Un-opened box with a time/date stamp to validate your claim.