Originally Posted by
miamimike
The areas in the Box over where the Axle Nuts would be located were open holes meaning that they layed the box down with other heavy items over my box,
To me that just means that the bike wasn't properly packed. Go to any bike shop and ask to look at how a new-from-the-factory bike is packed. See the little plastic "mushroom thingies over the axles? Your bike didn't have them.
There are many of these threads and they generally attract a ton of posts about shipping damage. Some of them are probably valid. On the other hand, during the time that I owned my own bike shop I received over 1,000 factory packed bikes via UPS with ZERO damage claims. ZERO. Better packing = much lower chances of shipping damage.