I live in an apartment complex; my family does a fairly high amount of online shopping.

We have been burned by FedEX Ground a number of times.

Typical problem is that driver claims the apt number wasnt on the label, so he left item at apt 1 (an empty unit; item was, of course, gone by the time we went over there to look for it). Or, nobody was home so he left item at our door (my wife is stay-at-home mom, she's home if we know a package is coming). Essentialy, we've decided the 'contract' driver on this route is a thief. We've spent many hours working with vendors and FedEx about our problems with delivery through them. That's how we learned 'Ground' is basically a franchise operation.

Through one large online shopping site, you don't have the option of requesting signature on delivery. They use the 'cheap' option of allowing the package to be left at the door; even for jewelry.

I won't accept a package to be sent FedEx ground. I think FedEx is taking a huge risk with their good name by going with these contract outfits.

Beware FedEx Ground!

/rant