I commute on my Tricross and really it is a great bike. It’s my “do everything bike” and it is yet to let me down. Mine is the 09 sport triple. The bike itself is quite comfortable to me once I bought wider bars. I'd suggest tossing the cross top levers, the space they take up is better used for lights and other do-dads. The stock boroughs the bike comes with...suck. Big time. They make the bike feel very lethargic. Once my tires finally wore out I replaced them with 700x28 gatorskins and now it actually feels like a road bike again. So get it some new shoes right away, maybe you could negotiate something with your bike shop.
Also, the tricross is a pain in the butt to get a rear rack on unless you buy the Specialized rack designed specifically for the tricross. I know there are some others that will work, but depending on how you plan to carry your gear to work this may or may not be important to you.