I would agree with Dave, but then the feedback you give him would have to depend on what happened during the shipping process, not in his actions. Regardless of how torn up the box did or didn't get, that guy is dumber than a box of rocks. Or inconsiderate.

As someone that works in the 'shipping business' that (aside from not labeling something correctly) is the stupidest thing someone can do-not package something well.

I say neutral as well. However, some things are easier said than done.