I hate both Delta and United because of their lies and poor treatment.

Have not flown Delta since 1985 and United since 1990.

Had a three leg flight on Delta that they promised would only include a single charge for my bike as long as it was checked to the destination. On the second and third legs, they refused to issue a boarding ticket until I payed an extra bicycle fee. Each fee cost me $60 for a total of $180 in 1985. Too bad they could not find my “lost” suitcase that they had to pay me $200 for.



United destroyed a wheel while I watched a baggage handler crawl up the conveyor belt putting his knee with full weight into the side of the bicycle box crawling on it.

Then another United flight gave away my reserved seats when I was traveling with our dog and 3 kids (ages 2, 4 and 6). I got to the airport 3 hours ahead as they asked. United had 3 jumbo jets scheduled to leave at midnight within 1 minute of each other and to save money, brought in a limited crew to check in baggage for all 3 flights 1.5 hours before the flights. No problem, we were first in line and still had 1.5 hours. They left me waiting on the side of an elevator for one hour before they took the dog regardless of my request for them to hurry up. With 30 minutes left, we ran to get through security and to the flight, just making it before they closed the doors. Once onboard, we saw people in our seats. The flight attendants refused to move the people in OUR reserved seats. When I raised a fuss, the head flight attendant came over and said it was my fault, that I should have gotten to the airport on time. I got to sit next to my 2 year old, but the 4 and 6 year olds ended sitting by themselves (not even next to each other) in seats far away from me. I finally told the head flight attendant that I would relish the day he lost his job due to bankruptcy from their poor customer treatment. And I have enjoyed watching United’s bankruptcy problems.

Glad to see someone else going after Delta.